PayPal 2 Factor Authentication Not Working?

LEdeena on 16/01/2017 - 21:19
Last edited 17/01/2017 - 13:29

Hi all,

Just wondering if anyone has had any problems recently with Paypal 2 Factor Authentication? Since last week whenever I use Paypal, Paypal does not ask me to enter any sms code they sent anymore after entering my password. It was like I didn't turn on 2 Factor Authentication… I immediately thought maybe my account was hacked and someone deactivated my 2 Factor Authentication, but that was not the case. My 2 Factor is still active and no new unknown number was added. Don't know what happened, if Paypal deactivated this security feature then shouldn't they at least email about it?

EDIT 17/01
I realised Symantec VIP app now works with Paypal so I just added it to my account. Paypal 2FA works again for me using Symantec VIP. Hence, anyone who has problems with Paypal 2FA sms not working, try add Symantec VIP access to your account and use it instead :)

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Comments

  • OverburdenedWarrior on 16/01/2017 - 22:29
    +1

    I think it's possible to click a 'don't ask again on this device' when signing in with 2FA. Best course of action would be to try signing on using a different device you haven't previously used to sign in and see if it asks. Otherwise, give PayPal Support a go.

    • Edeena on 16/01/2017 - 22:49

      Thanks, I think that might be the case, although I just can't remember whether there was any box to click "remember this device don't ask again" the last time I signed in with 2FA working. So it's just my issue then, will try on ipad to check now.

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