Dell Desktop Arrived With Scratches

LDigitalBrown on 16/01/2017 - 20:16
Last edited 17/01/2017 - 08:58 by 1 other user

Hi guys,

I ordered a desktop on Dell Australia's website this month. The order was delivered last week, but when I opened the carton, I found there were scratches on the wall of the tower. Then I contacted them regarding the issue.

The staff replied like this:

We apologize for the damaged order being delivered under order no (order number). I have raised an investigation with the factory, please allow 3-4 business day for the factory to investigate and respond to me.
I will process a replacement order for the damaged product and provide you the replacement order number.
When the order is in production I will provide an estimated delivery date and then track it until delivery.
If you have any questions, please reply to this email.

I sent a email to ask when they can deliver a new one to me.
The same staff replied me this morning:

We have processed the replacement (Vostro Desktop) under Order no ().
The estimated delivery date is (27/1/2017). The resent order will be a replica of your initial order .
The replacement (order or part) will be delivered to ()
I will track this order until delivery and keep you updated on its progress.
If you have any questions, please reply to this email.

But in the afternoon I received another email from the same staff.

I have been advised that the scratches on the wall of the tower as per the photograph did not occur in the factory, the item has gone through all the tests successfully.
Since the box was also not damaged, kindly check and confirm if the damage was physically.
If you are not happy with the item, I can process a return and refund so that you can purchase the new item as the same model number has gone End of Life and we are unable to supply the same as replacement.

Those are the pictures:

https://s28.postimg.org/p4sxv5krh/IMG_3420.jpg
https://s28.postimg.org/wyy4uahy5/IMG_3421.jpg
https://s28.postimg.org/jjb44u9gd/IMG_3422.jpg
https://s28.postimg.org/iiavfpsgt/IMG_3423.jpg

Could you guys give me some suggestions? Thank you in advance.

Computing

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Comments

  • try2bhelpful on 16/01/2017 - 20:22
    +2

    If it was me I would get the refund and not buy another Dell. There are plenty of other PCs in the world. Just make sure they cover the return shipping as well.

  • Axelstrife on 16/01/2017 - 20:28

    take money and run dude.

  • holdenmg on 16/01/2017 - 20:33

    convert EOL to Cash, Bullet dodg'd.

  • PVA on 16/01/2017 - 20:36

    Get the refund and order another.

  • DigitalBrown on 16/01/2017 - 22:50

    That is not my fault. Dell needs to apologise to me.

  • derek324 on 16/01/2017 - 22:52

    Your photography skills are at the same level as Dell quality control skills.
    Accept the refund, buy another model.

  • DigitalBrown on 16/01/2017 - 23:00
    -4

    What do you mean by that? They do not admit it was their fault. And how about my time?

    • apple2016 on 16/01/2017 - 23:21
      +1

      Dell has offered a refund. What more do you expect? Mistakes can happen with anyone.

      • [Deactivated] on 17/01/2017 - 01:07
        +6

        Probably wants a hand job for his troubles.

        • Caped Baldy on 17/01/2017 - 08:41
          +1

          I don't really think we have time for a Starbucks, Joe.

        • tomsco on 17/01/2017 - 09:01

          @phil1311: haha, love the Idiocracy reference.

  • altomic on 16/01/2017 - 23:49
    +4

    those f%$king bastards. trying to rip you off. I say Ozbargain should boycott Dell for their deliberate attempt at fraudulently attempting to sell defective goods. typical multinational thinking they can screw over the little guy. I say enough is enough. I've already collected all my dell desktops, laptops and printers and made a stack of them outside, doused them in petrol and set them a light. Further more I've written to my local state parliamentarian, federal lower and upper house reps. contacted amnesty international and started a petition on change.org. I remember about 10 years ago hearing on the internet about some dude that bought a "new" computer from Dell, but when he got it he found out it wasn't new. it had sat in the warehouse for 3 weeks after coming from the factory. it might not have been dell, but it doesn't matter. this type of shitcannery is UnAustralian. It goes against everything we stand for. It's what our grandparents, uncles, aunts and children died for in all those wars. This makes me so furious with how they think they can correct the mistake by giving you a refund?!!?!? where is the justice???!!! I'll say it again "typical multinational thinking they can screw over the little guy". You should get a lawyer. get the lawyer to write a letter of demand!. no!, you should sue them. that'll show them. they'll have to pay a huge fine and make a public apology to every customer. Don't forget to go to Today Tonight and A Current Affair. They need to see this so they can inform the rest of Australia, ney, protect the rest of the Australia. I've started a website - www.dellcomputersarerippingoffaustralianconsumersandreckonth… Dell will be sh!tting their pants. the amount negative publicity they will receive will drive or even stop all sales. they'll have to close down. but even then they won't learn there lesson. it's greed!. that's what it is.

    • Daabido on 17/01/2017 - 01:53
      +3

      TL;DR Altomic thinks Dell make fine computers.

  • Randxyz123 on 17/01/2017 - 00:16
    +1

    Take the money and run.

    • [Deactivated] on 17/01/2017 - 00:31

      what he said, build your own.

  • [Deactivated] on 17/01/2017 - 00:31
    +2

    My alienware had problems when i first got it, it turned out most did, i heard the horror repair stories, so when mine crapped itself, I figured out what was wrong, convince Dell i had enough qualifications to fix it myself and got them to ship the parts overnight. I had to send the old ones back and would have been charged if they worked as expected, it was the best decision, I reseated everything in it and it has worked perfectly ever since.

  • ihbh on 17/01/2017 - 07:30

    Why don't you stick a magnet on it (plumber, electrician, etc.) and go smell the roses.

  • SwampCrack on 19/01/2017 - 09:33
    +1

    This is one of Dells latest tactics in an effort to cut down on the number of replacements due to factory defects.

    I been working with large volumes of Dell PCs for the last 10 years or so. Majority of PCs are received in fine working condition however there is a small percentage that we receive that are DOA or have some form of factory defect (either physical damage or single faulty part).

    Traditionally it had been pretty easy to get a unit with factory defects replaced however recently, Dell have changed tactics and now deny all possibly of defects occurring in the factory. I can only assume that this is in an effort to curb the number of replacement PC's they have been sending out due to defect claims.

    I have been dealing with these instances by sticking to my guns and where possible, escalating up the chain. You can call Dell and when speaking with the CSR request that you are put in contact with someone higher up the pecking order.

    On the last 2 instances Dell have eventually conceded and agreed to replace the damaged part at their discretion as a gesture of 'goodwill'.

    Good luck!

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