URGENT HELP REQUIRED PLEASE - Changing ISP - MyRepublic to ??? - ISP SMTP Outgoing Mail Server Issue

LEra on 16/01/2017 - 15:30

Hi everyone,

I need to ask your valuable input urgently because it looks like I have to change from MyRepublic to another ISP.

The reason for the change is; I need to use my ISP's outgoing mailing server to be able to work from home but I just did learn today that MyRepublic does not provide this service. I am not sure if there is an alternative solution to solve the problem without changing my ISP but in the meantime I have to start looking for an ISP because if I can't send emails then I can't work, which is not feasible.

So what I would like to ask you guys is; as you all know MyRepublic deal was/is quite good in terms of bang for the buck.

What is the second best deal that I can currently get in the market which is also value for money?

I know it won't be as good as MyRepublic deal maybe but any promotions or deals from the different ISPs, which are close to MyRepublic deal?

Waiting for your suggestions, I hope you guys will be able to help me out, thank you in advance.

Internet

Comments

  • rompastompa on 16/01/2017 - 15:40

    Make sure you tick the option to use the same as incoming mail authentication. Will then authenticate via your mail server rather than Isp.

    If you need more information, you need to tell us your mail client/device.

    Additionally, I'm sure Myrepublic would help you, as they would get this question often.

    • Era on 16/01/2017 - 16:06

      We have our own domain/mail server for that we use inmotionhosting.

      So currently my outgoing mail server is (SMTP) - mail.companyname.com.au

      I called them and they said they will get back to me in 24 to 48 hours so hopefully I will be able to fix the problem without changing my ISP.

      • rompastompa on 16/01/2017 - 21:05

        Make sure this is ticked:

        Just putting the smtp server in doesn't mean it's being authenticated.

        Additionally, you could try using SSL (Ports 465 or 587).

        • Era on 16/01/2017 - 21:21

          It is ticked. I tried both ports 465 did not work 587 did work but still I get the same error message.

        • rompastompa on 16/01/2017 - 22:45

          @Era: Have you tried running Outlook in safe mode?

          Win key + R
          outlook.exe /safe

  • retiredfeline on 16/01/2017 - 15:44

    What kind of email address do you have, something like Gmail, or your own domain? If the former you can send via the provider, if the latter you could perhaps get it from your domain registrar as part of a package.

    • Era on 16/01/2017 - 16:07

      Own domain, I don't think we were able to get it from them because our main office uses the ISPs mailing server which is mail.bigpond.com.au - telstra.

      • retiredfeline on 16/01/2017 - 16:14

        You should be able to use the same ISP, Telstra, as your office then, even though you are coming from another network, provided you use authentication.

        If it's the situation that your office doesn't use authentication, and Telstra "trusts" the office because it's coming from their own network, then one of two things should have been setup. 1. Your sysadmin should have provided you with a VPN to the office so that you can send as if you were in the office, or, 2. The solution you were using, where your ISP trusts you to put any domain in the mail because you are one of their customers.

  • Caped Baldy on 16/01/2017 - 16:04

    This may be a question for whirlpool as there are more technically minded people there.
    Why do you need your ISP's mail server? there are other paid for mail services that you can use.

    • noyesmaybeok on 16/01/2017 - 16:16

      Half baked setup. No good if anyone sending from "mail.bigpond.com" etc can send emails on your behalf!

      • Era on 16/01/2017 - 16:25

        Sorry what exactly you mean?

        • noyesmaybeok on 16/01/2017 - 16:26

          You shouldn't need to send via your ISP. It's a rubbish setup if that's true and you should change your mail provider.

    • Era on 16/01/2017 - 16:21

      I guess you are right, tonight I will try to open a thread over there as well. I used OZB because I love the site and community here and I am a fellow ozbargainer.

  • [Deactivated] on 16/01/2017 - 17:01

    its usually a spam blocking attempt by some ISPs, see if you can connect securely to your mail server (will use a different port which shouldn't be blocked)

    • Era on 16/01/2017 - 18:13

      I am receiving all the emails without any issue but when it comes to sending, it does not send and you are right it is something to do with spam preventing, because the error message I got is - 550 This message was classified as SPAM and may not be delivered

      I tried using port 26 instead of 25 but no luck.

      Is the problem ISP here or the domain provider? I am guessing it is the ISP because just 10 days ago I did not have any problem while I was using my email with Telstra wifi.

      But I don't know I am not expert in this.

      • Caped Baldy on 16/01/2017 - 18:28

        are you using outlook or your ISP's mail portal?

        I had to fix an issue similar - no outgoing emails, but incoming was okay.

        I just had to tick a box in outlook options.

        • Era on 16/01/2017 - 19:18

          I use outlook and the SMTP (outgoing mail server details) are the domain not my ISPs. Unfortunately my ISP already don't have an outgoing email server service.

        • retiredfeline on 17/01/2017 - 00:19

          @Era: I think that as you are using the office's Exchange server, it isn't a problem with the ISP not providing a mail relay but rather that certain outgoing ports are blocked with your new ISP. Usually outgoing 25 is blocked to prevent hijacked PCs from sending out spam. You should be using 587 or 465 on your office Exchange. If you knew how to use telnet you could test connectivity with Exchange on 587.

  • TransportPosters on 17/01/2017 - 08:01

    Ask the ISP for a full set of POP3 settings and also IMAP settings, and go through the settings from scratch using both of these. I usually have to use one or the other with clients, especially when there's a mix of Apple, Samsung and PC devices being used across the team.

    Always ensure something like "Outgoing mail server requires authentication" is checked in the advanced settings area.

    • Era on 17/01/2017 - 10:55

      Yeah that box is checked "My outgoing server (SMTP) requires authentication"

      I am waiting for ISP to give me a call back to be honest MyRepublic customer service is hopeless so lets see what happens.

  • felipe1982 on 17/01/2017 - 08:36

    Gmail smtp. Can that work for you? There is also sendgrid.net

  • retiredfeline on 17/01/2017 - 15:47

    When you enabled port 587 on Exchange, did you also change your Outlook configuration to use that port? Outlook doesn't automatically know about changes you've made to Exchange.

  • Inzo on 17/01/2017 - 20:52

    Build an exchange box, connect to it via OWA via HTTPS (or whatever it is called now), then you send mail directly to your server, which sends it out :)

  • Era on 18/01/2017 - 00:29

    The problem is solved guys, thank you all.

    I had to call USA to talk to the technical support team of the service provider.

    Apparently the service provider – inmotionhosting blocked our domains due to recently increasing redflags meaning more strict spam filtering.

    So it had nothing to do with MyRepublic or port 25, actually port 25 is open for MyRepublic ISP. I think the reason for that is they don't provide email service hence they are more flexible on that port so people can use their own email easily.

    Anyway I can keep my cheap 100/40 NBN plan :D

Login or Join to leave a comment
Login Join