Heinemann Duty Free Tech Goods Warranty - Caution

[Deactivated] on 14/01/2017 - 23:10

Bought a travel power adaptor last month from Sydney international airport, didn't work when I tried it overseas

Back in Australia I email Heinemann and they advise to take it into my closest JB Hifi as they're the 'technology partner' for Heinemann. No pre-arranged RMA or anything.

This morning I go to JB Hifi and return with receipt. Took staff 20 minutes to figure out how to process Heinemann warranty claim, throughout the process acted disinterested rather than apologetic about the delay. When they finally figured it out, they asked me if I had the EFTPOS terminal slip that I got with my receipt. I didn't keep that, only my original purchase invoice but I could show them the amount on my electronic bank statement. They weren't interested in that, and said they could only issue store credit for JB.

If I had more time and the amount was greater I would've argued but by this stage I just wanted to stop throwing good time after bad and bought an iTunes card with the credit.

I bought $600 of goods from Heinemann heading out on that business trip (cosmetics and perfumes as Xmas gifts) and due to how they handled this $11 adaptor I'll be saving my shopping for the OS Duty frees instead

/rant

TLDR; keep your EFTPOS terminal slip as well as your invoice if you buy tech from Heinemann with card

General Discussion

Comments

  • Gunther on 14/01/2017 - 23:20
    +10

    Who shops at Duty Free? 9 times out of 10 its overpriced - except alcohol.

    • Davo1111 on 15/01/2017 - 07:10
      +1

      Even with alcohol it's marginal

      • altomic on 15/01/2017 - 11:15

        alcohol is no longer cheap duty free- buy it in the other country (unless you're going to a Islamic nation - obviously)

        when i went GC —> Hawaii I bought some Stolichnaya - - the label said it was produced in Latvia, distributed by a Cypriot company, regionally distributed by a NZ company, via an Israeli duty free company. that's a lot of middle men taking a cut.

        and the punchline was that the same bottle was way cheaper in hawaii anyway.

        • xoom on 15/01/2017 - 14:29

          This. Transiting through taiwan. Found out how much cheaper booze is over there compared to duty free here.

        • Gunther on 15/01/2017 - 23:32

          Duty Free spirits is always cheaper than anywhere in Scandinavia.

    • ilikeradiohead on 16/01/2017 - 17:37

      What Davo111 said. When I was in the US last year I got a 1.75L bottle of Bombay Sapphire for $33US incl. tax, and a 1.75L bottle of Sailor Jerry for $22US incl tax in California. At JR Duty Free Bombay sapphire can be had for $37/L or $70/2L. If we take the rate as $35/L, a 1.75L bottle would cost AU$61.25, versus the US$33 that I paid. Essentially I paid $44 for something that would have cost $61.25 without any taxes levied. The Sailor Jerry is even more egregious, being $32/L, meaning that the bottle I bought would have cost $56 for something that I paid ~ $30 for.

      Of course, if you're at the airport after arriving and don't have anything with you, you still save money relative to Dan Murphy's (mostly - I've seen examples on high priced scotch where DM's is cheaper because the tax is less important at higher price levels, because it's the GST + based on the booze content).

  • Findo on 15/01/2017 - 16:49

    Cigarettes are cheap, if you're only traveling by yourself and can only bring back 50 unopened and up to 25 in a pack opened.

  • Peck on 10/02/2017 - 10:23

    Extra Heinemann info:-
    If you want to use a credit card at Heinemann, and know what you want, then there are no credit card fees when shopping online, but you will pay 1.5% at the airport.
    Also, if you forget to collect re click n'collect etc, (or, I am guessing, cancel your flight) contact them online and they will process a full refund.

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