Anyone experience any flat-out refusals to refund an unopened/untouched item because it was after the 3 days?
I bought some RAM from PLE for $75 and, due to the craziness of December and Christmas, only got around to installing it this week - so 4 weeks have passed.
Seemingly my laptop model has heaps of variations, and the one I have doesn't actually have 2 memory slots - I only have 1… so this RAM I bought wasn't going to help me.
I explained it was my mistake to the staff and he scrutinised the plastic packaging for a good minute to ensure I wasn't pulling a fast one… then he went to speak to his manager.
I had been pricing UPS's recently and spotted some on eBay, MSY and PLE and thought… why not just buy the UPS from PLE (even if I'd seen slightly better ones elsewhere) and part exchange the memory for it… makes sense as I have to go into PLE anyways.
So, when the staff member spoke to manager and they said they had a 3 day "change of mind" return policy and they couldn't help me.
For the sake of basically shutting the door on the face of a customer over a $75 item that they could easily restock and resell, and the fact my purchase was going to go from $75 to $119, I think that's pretty horrendous service.
I buy quite a lot of stuff from PLE as they're local and just down the road from me, but I don't think I'll bother going back now after this as I think it's basically like sticking your finger up to your customers when exchanging a relatively inexpensive item like that should be pretty trivial for them.
I know they're probably not obliged to give me anything as it's not defective, but if that's how they operate (take your money and run) then I'm happy to buy things elsewhere.
This isn't America where everybody buys stuff and then returns it whenever they like.
Four weeks is too long. In the future if you want that kind of option you have to buy form a reseller who has a longer change of mind policy, like OfficeWorks. It is the last big retailer with an open ended policy.