LG G Watch Stopped Working 7 Months Out of Warranty. Any Advice?

hindo on 28/12/2016 - 06:36
Last edited 28/12/2016 - 11:23 by 1 other user

I know there are some more versed here than myself in our rights as consumers, so thought I would seek your advice.

In late May 2015 I purchased an LG G Watch from Harvey Norman. It came with a 1 year warranty from LG.

On Christmas Day this watch stopped working. No idea what happened but it no longer has any power and won't turn on.

So my question is do I have any options under consumer law? By my records, the watch was purchased around 19 months ago.

Happy to receive any advice my fellow OzB's may have.

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  Scab on 28/12/2016 - 06:39

  How much did you pay?

  Consumer law doesn't really specify a time, just that a product should last a reasonable period.

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  apple2016 on 28/12/2016 - 07:12

  Is it the battery? I don't think battery is covered under warranty.

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    toristo on 28/12/2016 - 07:45

    Which is still covered by ACL under reasonable terms - it must be fit for purpose.

    This is one of the frustrating things about it, there is very limited clear guidelines about what is/isn't covered which makes it hard to challenge a retailer when outside of the actual stated warranty.

    • 

      whooah1979 on 28/12/2016 - 09:05

      Which is still covered by ACL under reasonable terms - it must be fit for purpose.

      the battery is covered. the battery has been fit for purpose for the last 12 months and another 50% longer beyond that.

      there is very limited clear guidelines about what is/isn't covered which makes it hard to challenge a retailer when outside of the actual stated warranty

      this is why op should skip hm and to straight to lg.

    • 

      apple2016 on 28/12/2016 - 10:48

      ACL is only if the battery failed due to manufacturing defect. Also a reasonable time for battery would be a certain number recharge cycles. It can't be converted to years.

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  RobMel on 28/12/2016 - 11:13

  First terminology:
  Manufacturer provides voluntary warranty to re-seller or yourself and buyer They have their own terms.
  Seller of goods and or services provides guaranty under the Australian Consumer law.
  As Warranty does not seem to be an option I would go for Guaranty and don't let Harvey bully you.

  I would consider a smart watch similar to smart phones and expect 2 years of guaranty as this is the typical usage and plan lifetime.
  If Harvey Norman does not agree contact state consumer protection agency.

  Many seller will try to push you to deal with manufacturer and accept thereby the more restrictive warranty terms and not their own obligation under consumer law.
  You bought from the seller and therefore have a contract with the seller, not manufacturer which the seller is obliged to honor.

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  two_shirts on 16/01/2017 - 22:13

  Just wondering how you went with this. I bought one on the same deal and it died today (apparently). Screen is just showing either blank (with backlight on)or highly distorted. I have been quite happy with it.