Futu/Shopping Express eBay DOA Items and Returns

kheob on 19/12/2016 - 15:08
Last edited 19/12/2016 - 19:41

I need some advice. I bought a bunch of computer parts from various stores a month ago and after weeks of testing I've come to the conclusion that the motherboard is faulty. I ordered parts from the Futu and Shopping Express Clearance eBay stores - the Futu order included the motherboard and arrived in the first week, but the items from the SEC order arrived two weeks after I made the order. I was therefore not able to test the parts until 2 weeks after making the purchase, which is longer than Futu's 7 day DOA policy.

The problem I was having was that the computer would keep BSODing before booting into Windows. I thought it might be the OS, so I tested it with a bootable Ubuntu USB and the issue persisted. I updated the motherboard firmware, tested the RAM in each slot as well as individually, and tested it with a different PSU, all to no avail.

I then thought it could be the CPU so I requested a replacement from Amazon which took a week to arrive. It wasn't. So that pretty much just leaves the motherboard.

Anyway, it's been nearly a month since I made the purchase and has been incredibly stressful. Ideally I would like a replacement ASAP, but it's been weeks past the DOA window and I really don't want to wait another month for the warranty process with Asus. What are my options?

Thanks for reading.

Edit:

So I decided to go out and buy a replacement motherboard while I wait for a refund from Futu/SE. Turns out it was the motherboard causing the problem. What a relief.

Computing

Related Stores

Shopping Express
Shopping Express

Comments

  • whooah1979 on 19/12/2016 - 15:11
    +4

    What are my options?

    Return the items for refund.

    • kheob on 19/12/2016 - 15:15

      What are my chances of getting a refund considering it's well passed the 7 day DOA period? Would eBay override this?

    • MattyAu on 19/12/2016 - 15:15
      +4

      Agreed, regardless of their "7 day DOA policy", ACL deems you as entitled to a refund.
      http://www.accc.gov.au/consumers/consumer-rights-guarantees/…

      • kheob on 19/12/2016 - 15:39

        Cheers for that. I'm thinking of just buying another motherboard now and hoping that the refund goes through. Really don't want to wait another 3 weeks.

  • altomic on 19/12/2016 - 15:18
    +2

    Yeah, I bought a $5 16gb microsd card from shopping express. It was DOA. Sent an email on Friday asking for refund or replacement. Waiting for a reponse.

  • songjing on 13/04/2017 - 01:32

    Personal suggestion: Don't buy from Shopping Express

    I bought a WD 3TB HDD which early March and it only last for 2 weeks.

    Shopping Express took near 2 weeks to replied and ask me to do the quick format and all will be good. Yes quick format is ok but normal format is not and it hang in 10%. Obviously that HDD is damaged.

    When I asked for return to get refund, shopping express ask to return all in original package. Weill any one keep the box after opened? No, the box already recycled. When I asked for return with the box from Post Office, they don't respond at all.

    That is a dodgy and irresponsible seller.

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