Broken Hinge Asus Zenbook 14 Months after Purchasing - Need Advice

fomal on 19/12/2016 - 13:15
Last edited 19/12/2016 - 13:51

Hi all,

I purchased this zenbook from this deal : https://www.ozbargain.com.au/node/208565

6 months after using it, the hinge seems not very stable (I thought it was normal at the time)

Early october I started hearing crack sound when I open and close my laptop, I was already a bit worried, and I inspected my laptop, there is something not quite right with the laptop.

The hinge is kinda broken right now. It is really hard to close the laptop.

Contacted Asus, they told me to drop it on asus service centre and there will be $99 assessment fee due to out of warranty.

There is someone with similar problem : http://www.breadcrumbsguide.com/asus-zenbook-review/
And she got quoted $690 and I dont think I want to pay that for fixing this thing.

What are my options here?

I purchased it via paypal and it charged my credit card with extended warranty benefit - called them and they will charge $100 for claim fee and wont cover $99 assessment fee.

Should I told Asus that under Australia consumer law I am entitled to 2 years warranty?
Edit: contacted Asus and they asked for proof of purchase and photos of the broken hinge to be investigated if it is covered under ACL

Thanks for the advice :)

Computing

Comments

  • blitz on 19/12/2016 - 13:31

    Should I told Asus that under Australia consumer law I am entitled to 2 years warranty?

    Why don't you just call them, tell them that and see what they say? You really have nothing to lose.

    • fomal on 19/12/2016 - 13:50
      +1

      ok called them, they told me to send photos of the broken laptop and the receipt to be investigated if it is covered under Australian consumer law

  • apple2016 on 19/12/2016 - 14:18

    I dont think a broken hinge would be covered under warranty and it would be hard to prove that the hinge broke due to a manufacturing defect rather than physical damage. Asus usually has a good customer service so i hope they do something to help you.

    • Thrawn on 19/12/2016 - 15:24
      +2

      Broken hinge on Asus laptops is a pretty common issue unfortunately

  • nubzy on 19/12/2016 - 15:55

    The hinge on my 8 year old Samsung laptop just broke recently. The damn thing will turn off if I move the screen slightly. Sometimes it wont even give any picture to the screen. Very annoying, although I do feel the need for an upgrade, just not looking forward to parting with the $$ :(.

  • altomic on 19/12/2016 - 17:01

    I recently bought an Asus with a broken hinge. Bought a replacement hinge from aliexpress for $9 delivered and fixed it.

    • fomal on 19/12/2016 - 19:33

      zenbook? how easy is it? just need to follow youtube video?

  • blitz on 20/12/2016 - 12:48
    +1

    You could also consider a DIY option

  • fomal on 30/01/2017 - 11:22

    Fixed by asus with no fee due to a mention to ACCC. Cheers all

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