eBay - Charged $20 Shipping Albeit It Stating Free Shipping

18 on 14/12/2016 - 16:16

Firstly, there was an international seller on ebay selling bulk toothpaste for $110 (With free shipping to Australia) with a 'make an offer' option. Because it wasn't even that cheap, I made an offer of $85 and surprisingly, he accepted. I was really expecting a counteroffer.

When I was about to pay, it stated $85+$20 shipping so a total of $105 (like $5 discount altogether!!). This is despite his original listing stating free shipping to Australia. How is this even possible because shouldn't it be free shipping? Something dodgy is going on!

Now I am in a pickle because obviously I don't want to pay that extra $20 which means I may get a strike on my eBay account. Can someone inform me how this is possible and how I should go about solving this issue?

Thanks in advance!

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Comments

  • alabatusa on 14/12/2016 - 16:20

    Usually the buy it now offer has a price section and a shipping seciton that you can fill in. Also you can note what the offer is.

    If the seller countered your original offer, and put in the same offer with $20 shipping. Then its your fault for reading it wrong.

    If not then contact ebay support.

    • 18 on 14/12/2016 - 16:36

      the email I received from eBay is as follows: "Offer accepted at AU $85 plus Free postage! The next step is to pay." which means the offer originally had free shipping? They stated nothing about a $20 shipping fee.

      • alabatusa on 14/12/2016 - 16:36
        +1

        Then get in contact with Ebay :) Maybe an error on their end.

      • whodidthat on 14/12/2016 - 16:46

        If it does state "Offer accepted at AU $85 plus Free postage" then let the seller know.

  • whooah1979 on 14/12/2016 - 16:42

    Shipping can be added to the invoice as a shipping option.

  • whodidthat on 14/12/2016 - 16:45

    If I remember with making offers, you are responsible for stating that the total is to include shipping. Doesn't matter what the listing states as you are, in effect, writing a new contract.

  • outlander on 14/12/2016 - 16:53
    +1

    sometimes the 'free shipping' is really for pickups I think. Shifty nevertheless. This is going to ruin your toothbrushing experience for the next 10 years.

    • 18 on 14/12/2016 - 17:03

      Well the postage and shipping description shows this:
      http://imgur.com/a/5GxPJ

      So definitely free shipping to Australia!

  • 18 on 14/12/2016 - 17:01
    +1

    Here are pictures of the email + my cart
    http://imgur.com/a/hD25v

    Picture #1
    The email clearly states $85 + free shipping.

    Picture #2
    With stuff in my cart:
    1st item: If I were to buy it at the buy now price
    2nd item: the item I offered for $85 and he accepted. Notice how the 1st item has free shipping while this one doesn't?

    Picture #3
    Email from seller stating free shipping only applies to US buyers despite the 'buy now' price which somehow has free shipping (picture #2)

    I'm definitely not going to proceed with the purchase, but I was just wondering how the heck did he do this? It's so dodgy!

    • trustnoone on 14/12/2016 - 17:40
      +1

      Item location in India, seller says oh free shipping is only to US? wut?

      I would of figured that eBay did the total so odd the shipping is tact on, was there an area where you got to choose the shipping method? It does clearly state in multiple places that its free shipping to Australia. Pretty sure if you told eBay that it states free shipping like everywhere, and yet person is charging you shipping anyway AFTER you've committed to purchase and he says "US only". I'd imagine you'd be able to get out of it fair easy.

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