Optus Free Music Streaming for Spotify Not Working despite Being Active?

BlazinPast on 12/12/2016 - 23:01
Last edited 12/12/2016 - 23:02

Hey guys,

I activated free music streaming for Spotify when it came out but it doesn't seem to be working. I'm on a $90 plan so I'm definitely eligible. When I try to check my status at https://www.optus.com.au/customercentre/myaccount/entertainm…, it keeps saying "We are currently experiencing some technical difficulties. Please try again soon!". So I talked to the chat team and they confirmed it is active.

However my data usage in the Optus App states that Spotify is still using data. Here's a screenshot of an independent app stating that I've used 71.1MB. Here's a screenshot of the Optus App showing my Spotify usage on the 12th. You can see it's also roughly 70MB. So there seems to be no data saved whatsoever. I played the music at home for maybe an hour with the music quality set at 'High'.

I definitely have a fast enough 4G speed for Spotify to handle it. Optus is adamant that the music streaming is activated but doesn't seem true at all. I have used about 1.5GB this period for Spotify (according to the Optus App) which is roughly what I would probably use if it wasn't active. I know it still uses data to load images and things like that but it's still ridiculously high and analysing the data shows nothing being saved at all.

Anyone else having this issue?

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Comments

  • iammrwong on 13/12/2016 - 00:41

    Hey @BlazinPast - I have a similar issue. Called Optus today and the lady reassured me that although Spotify is being recorded in the data usage it won't be included in the billing. No way to verify til you get the next bill I suppose!

    • BlazinPast on 13/12/2016 - 12:26

      Even if it's not being recording in the bill, they are misleading you with how much data you have left because it still includes total Spotify usage and not the unmetered usage so customers don't know how much they actually have left

  • ethann on 13/12/2016 - 01:47

    Hey BlazinPast, I had the same issue though I am using Optus prepaid service. I have checked the T&C twice and thought I would be able to stream Spotify without having my data usage deducted when I top up 30-40 bucks monthly. I havent checked with Optus customer service yet but I could be wrong :(

    • BlazinPast on 13/12/2016 - 12:27

      Have you checked here if it's activated?

      • ethann on 13/12/2016 - 14:00

        Thanks, I will take a look at this!

      • ethann on 13/12/2016 - 15:43

        I was on chat with Optus customer service today. The lady was nice enough to check the service for me, and yes, music streaming is activated. I still got charged for my music streaming last month (20% of 3GB, which was 600MB). Optus was unable to fix this and they gave me $5 data add on. She also explained to me that the data shown on the breakdown piechart was just the total data usage, including unmetered data. My question is that if I used up to 3GB of data for music streaming, and then I need to use Internet on my phone, will I need to top up to use the Internet as I now have no data left?!

        • BlazinPast on 13/12/2016 - 16:12
          +1

          It's essentially a fraudulent promotion. They still include your full Spotify usage when determining the data you have left for the plan. Seems like it hasn't been working for 2 months now.

  • BlazinPast on 13/12/2016 - 06:22

    Had a long back and forth chat with them. Seems like the service is broken (at least for me). In the optus app it says I've used 1.5GB. They said it was actually only 156MB which was good. The only massive flaw is that the app does not tell us the unmetered usage and only the total usage. So there's no way of telling how much data you truly have left.

    Besides that, it's irrelevant if I've only used 156MB if I'm still being charged the full 1.5GB. She said I have 2.9GB left (app says the same thing) meaning for now optus charges you the full Spotify data usage and not unmetered usage.

    Tried to explain to them that I should have an extra 1.35GB left since it's charging full usage and not my unmetered usage and she agreed and said she'll raise my issue to management. She still said that according to the system that I still only have 2.9GB so for now unmetered Spotify does not work (at least for me)

  • lolmao on 13/12/2016 - 09:23

    Having the same issue. App says I've used 4.5GB this month, with 17% of that usage going to Spotify. On the website it also says I've used 4.5GB. Also says Music Streaming is activated.

    • BlazinPast on 13/12/2016 - 12:23

      Yeah I guess it's not working for anyone then. Has it ever been? I'm looked at my previous bill and Spotify still had a massive data usage so I don't know if it's ever been working right…

  • veron on 13/12/2016 - 11:30

    how do you check if your number/account is eligible Free Music Streaming for Spotify

  • polstralian on 13/12/2016 - 12:49
    +1

    You are not alone matey! I am having the same problem! I will be calling Optus very soon. Even if it does not count towards my bill, it surely provides an incorrect data usage!

    • BlazinPast on 13/12/2016 - 16:16
      +2

      Let me know how it goes. Doesn't seem like they're doing anything to fix it as a whole and just giving reimbursements to only people who complain

  • polstralian on 15/12/2016 - 23:14
    +1

    Sorry it took me a while but I finally managed to speak with Optus (billing department). In my case everything is just fine. It is the application that should be designed differently as it causes confusion. Let me explain.

    In the app please go to Usage -> Data Breakdown. You will see all sorts of online services/activities split in %. Spotify will be amongst them. This screen shows ALL services accessed from your phone, including those that do count against your monthly data cap and those that do not, e.g. Google Play Music, Spotify. Tap on Spotify and you will see the actual usage in MB on each day of your billing cycle.

    In the app please go to Usage -> Data Pool. Under 'My Device' you will see the sum of the entire data consumed from your data cap. In my scenario it is LOWER than the Spotify usage shown under Data Breakdown.

    I still think that Spotify usage should not be visible at all (when activated as a free service) or it should be located somewhere else within the app. There could be a separate tab showing the usage of all un-capped services. Maybe in the future…

    To my understanding it is what it is as I was explained that any ads within the app on a non-premium account still count towards the monthly cap.

    I hope this helps!

    • lolmao on 16/12/2016 - 15:27

      thanks!

    • BlazinPast on 16/12/2016 - 17:31

      Checking my usage this month. The data breakdown and insights still include the full Spotify usage. But on the main page before the data breakdown is correct so at least I now know the true amount I have left.

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