Optus S7 $56.5 7GB 24/Mths Student Discount Now Charged $58.5

L[Deactivated] on 05/12/2016 - 18:06

Hi, did anyone else sign up for the S7 with Optus for $56.5 per month (https://www.ozbargain.com.au/node/262524) after student discount being charged extra $2 per month now? They used to take 10% student discount off $85 Plan first but are now taking it off $65 making the plan $2/Month extra ($56.5 -> $58.5). Yes I know im being stingy, its only an extra $2 a month but after assuming that it would be $56.5 for the full 24 months, and being charged that amount on my first 2 bills are they allowed to jack up the price on the 3rd and subsequent months?

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Comments

  • lupiter on 05/12/2016 - 19:37

    Are you getting paper statements? Did you use premium SMS or anything else outside your included value?

    • [Deactivated] on 05/12/2016 - 19:57

      No paper only online, and Excess and Excluded charges are $0.00 when I check my usage.

  • ramb9 on 05/12/2016 - 20:31

    Ya, I am also paying $58.50. But as you said, it's not much so I didn't really bother to chase it up but if anyone knows anything, would be happy to know lol.

    • bhm133 on 06/12/2016 - 08:45

      When I signed up, I used the chat function and saved the chat for my records. They do the uni days percentage discount first, then minus the $20 monthly discount. They have tried to do it the other way with me, equalling $58.50 but aknowledged that they counted wrong. One could argue that it is only a $2 difference but I triple confirmed in chat that it was $56.50. I also had another rep state that too. So, for me, I am sticking to my guns to get that original price.

  • bhm133 on 05/12/2016 - 20:32

    Same here. They have stuffed up two months in a row. Tomorrow I will be calling again (for the third time) to rectify the account. First time they tried to charge $85. I called them and changed it back to $56.50. I paid. Get the next bill and it is another $85 plus and extra $6.50 remaining from last bill. I called again. They rectified. I now got a message saying I owe $63. That amount was "overdue" as I was waiting for them to rectify the original error. Out of good faith, I have paid that bill (I may have zigged when I should have zagged on that one). Someone is failing maths at Optus. Back at them tomorrow.

    • [Deactivated] on 05/12/2016 - 21:28

      I don't think they have stuffed up. More likely they have corrected it so they only give the 10% discount of the $65, not $85

      • ramb9 on 05/12/2016 - 21:38

        Ya … this seems to be the case. I actually asked and they said it would be 10% off the $65. This was after I got it rectified though so not sure if they are being dodgy or this is just how it is…

      • bhm133 on 06/12/2016 - 08:41

        Quite possibly. Things just haven't worked out at their end. I am sure it will get sorted in then end though.0

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