Greyhound Bus Driver Denies Passenger Access to Luggage (Beware)

So my uncle was travelling on an overnight Greyhound bus Brisbane to Sydney which takes 17 hours !!! (ridiculous but true). He only had 1 piece of luggage, a largish backpack which he takes on board aircraft, so not too big. When he was getting on bus the driver made him put it in the hold under the bus.

About half way he remembered that he had forgotten to take his blood pressure medication. When the bus stopped in Coffs Harbour apparently they were changing drivers. The 2 drivers were standing on the footpath casually talking. He asked the (old) driver if he could get something from his bag underneath. Admittedly he said he did not say specifically medicine, but hey, it's his bag he should have accesd to it, and he is generally polite and does not like to argue.

Anyway the driver says, "no we are just quickly changing drivers and leaving, I don't have time". The (new) driver was standing right next to him, amd did not offer to give him access either. Well, not so quickly as it turns out. The bus was stopped for another 15-20 minutes there. DELETED

So, why could they just used their common sense and just let the passenger get to his bag? Would only have taken 30 seconds.

Well why, is that they were lacking a simple thing, some humanity and common sense. (Being an ex-Queenslander, I'm going to stay away from Queensland jokes).

So beware, if you thing you may need anything important (medicines, booze) from your bag during your 17-HOUR LONG bus trip, better bring the bag on-board with you. Because you never know if you will see it before the end of the trip.

EDIT: seems I was too harsh on the 2nd driver (Peter?). Turns out he was very nice. and a wealth of information about landmarks along the way. I think he did not even know about the bag issue. Uncle acccessed the bag at the next meal stop about 3 hours later.

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Comments

  • +14

    I'm sort of here and there about it, I'm assuming as a bus driver, he probably gets sooo many people all the time trying to access their baggage for small reasons that its become a norm to say no. Especially added with the fact that the driver doesn't know what he has to move to get to the right bag and he may have to pack everything properly again, plus giving a person access to a bag that may not be his. I'm not too surprised most of them arn't big on allowing it.

    The thing is, if the guy said it was for medication and they refused, I'd probably feel differently, as I feel its a more special circumstance that they refuse to budge on and placed someones health at risk. In saying that though, I do wonder if theres a better way of doing this, for a 17 hour long trip, it would be nice if half way through they gave access to anyone who needs to change, remove or have access to their bag for 10 minutes, just to make it easier and better experience for the passengers.

  • +2

    Block-quote Admittedly he said he did not say specifically medicine

    Well, what do you expect?

    I'm pretty sure they tell you on the ticket info to always keep any medications on you when traveling. Plus it's just common sense, especially if you're traveling for nearly a full day.

    Honestly the whole thing could have been avoided if he just spoke up and said he needed access to his BP Meds. That itself would have made them err on the side of caution to allow it. If they had continued to be flippant after that, then I would take issue.

    They have their policy for whatever reasons, the best thing to do is complain directly to the company about it.

    Actually I just remembered a Greyhound bus I took where I was on for several hours a few years ago, and they had specific stops for the driver and people to get to their bags and stop to eat and walk around, usually for a good hour. Surely that is still a policy? I find it hard to believe for 17 hours they don't stop for long periods or give access to baggage… This trip I was on was only for 8ish hours I believe. I remember because I was pissed we had to stop because I was literally an hour away from my destination, when we had to stop for an hour, so was frustrating. But got my wallet and had a Big Mac to drown my sorrows at the rest stop. lol!

    FYI: Trainlink/XPT/Countrylink trains, you can go from Brisbane to Sydney in 14h 17m Direct. I much prefer train travel. Or better yet, airplane from 1h 30m. It's not expensive either.

  • +11

    Change the title. It suggests the driver knew he had medicine in his bag.

    • +2

      Yeah.

      Uncle acccessed the bag at the next meal stop about 3 hours later.

      To something like Uncle Did Not Communicate Urgency of Situation

  • +3

    So this post is about a passenger asking to get 'something' out of his bag and the driver saying, "No?"

    If every passenger wanted to get 'something' out of their bag how much do you think it would extend the stops?

    You're saying they had no compassion, but he did not ask for it. If he had said it was medication he needed to get from his bag their response would probably have been different.

  • +1

    problem is
    - he didn't say it was for medicine, if they knew they prolly would have (could be an issue and that would cause delays, going to hospital)
    - how far in and how much luggage was on the bus, could have taken a while to get to the luggage
    - if you were on the bus and they were taking out luggage what would you do, get off the bus and ask why and make sure they don't steal ur luggage (taking more time). U might also ask to get something from your luggage taking more time!

  • Who on earth is committing to a 17 hour bus trip over a flight?!
    I think I'd only ever do it if the bus was free and the flight was over $150…

    • -1

      Haha my thoughts exactly. But he had to get to sydney today. Plane fares were in the $400's and trains full. Desperate times… blah blah

      • -1

        Oh and I looked up rental cars for him as well. I dont know if people will believe me, but to rent a car brisbane to sydney one way for 2 days - the cheapest was $700 and even as high as $1,700 !!!!

        I had to re-check I didnt put in Perth by accident ?!?

  • +3

    Firstly, the Greyhound Timetable actually shows this journey (GX 423) as taking 16 hours, 5 minutes on the Timetable, not 17 hours.

    The time this journey takes isn't something that is announced after the service departs, it is on their Timetables.

    So, some common sense forward planning by passengers is required.

    Assuming an on-time departure from Brisbane @ 06.30PM your Uncle was asking a Driver to access "something" at around 02.05AM.

    "So, why could they just used their common sense and just let the passenger get to his bag? Would only have taken 30 seconds."

    Because Luggage moves around during transit and allowing passengers anywhere near under Coach Areas at anytime is a hazard.

    Usually Passengers disembarking the Service en Route will have their Luggage Loaded last (so it is accessible) thus access would unless a Medical Emergency have been quite an inconvenience.

    Also, you just assume the "largish backpack" would be just be magically accessible on opening the undercoach bay doors in 30 seconds but in reality one (or both Drivers) would have to search for and move other Luggage and Freight to facilitate this.

  • +3

    It must be a Queensland thing.
    My uncle flew from Sydney to Brisbane.

    The pilot wouldn't let him get his medicine (it was booze) from the cargo hold either.

  • +2

    Waiting for the next post "Greyhound bus driver let someone get something put of their bag and uncle had something stolen from his largish backpack -(Beware)"

  • +3

    Gee I can't understand why he didn't say he needed his blood pressure medication. They would have done it straight away.

  • i can understand they wouldn't be happy about doing this, you know what if everyone wanted something out of their bags it would be a pain in the ass for them.

    But medication? i really don't see a problem in that. maybe the bus driver just wanted to assert his position of power. still i think it's an a-hole move by the bussy

  • -3

    Thanks guys for your comments. I know a big mistake was not to say you need medications.

    But ITOH he says there were people who took their BIG backpacks (backpackers) and sat them on the seat beside.

    The bus was only half full anyway while the train is booked out a week in advance (hmmmm… wonder why? The 17 hours!!!)

  • need anything important (medicines, booze)

    You'll probably be asked to leave the bus at the next stop for boozing on the bus.

    • -2

      It was a joke. Relax guys.

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