Service Centre Ordered Part They Cannot Use and Is Asking Me to Pay for It

Lthebigsleep on 28/11/2016 - 11:08

Hi,

I broke my Passenger Door Mirror on my car a while a go and just today took it to a service centre to get replaced. I took it to the same service centre two weeks ago as it was recalled and asked them to see if they could fix the mirror. They told me they could, the part is $80 and so is labour, but they had to order the part in from Sydney and I would need to bring the car back when the part arrives, but again for them to order the part, I needed to pay for the part now. So I payed for the part, they ordered it in and I took my car in to get it fixed today. They realised today that the damage is to extensive and the entire mirror needs to be replaced and have asked me to fork over $700 when the mirror is $85 at a wrecker. I told them not to worry about it and I would just get it from a wrecker, but they also told me they couldn't return the part I'd purchased - so now I have a useless car part.

I was wondering what my rights are. They told me I needed to order this part in to use it and have now informed me that it is useless and I'm out $80 and they refuse to refund it. If I am in the right here, links to documents would be greatly appreciated so I can prove my case. I tried researching this on my own, but the situation is very specific to it's difficult.

Thank you!

Automotive

Comments

  • godofpizza on 28/11/2016 - 11:13
    +1

    name and shame?

  • [Deactivated] on 28/11/2016 - 11:18
    +5

    Ask the manager in formal writing to put their explanation in writing.

  • the-mal on 28/11/2016 - 11:31
    +3

    but again for them to order the part, I needed to pay for the part now.

    Never do that, it's dodgy on their part.

    It's going to be hard for you to get the money back logistically speaking, but you should get it back. You paid them for a service they didn't provide. You didn't make the purchase from the wrecker, they did. Did they invoice you for the part upfront or just take your money?

    If you make it clear to them you're not going to let this go they may refund you just because it's easier than the hassle. That's probably your best bet. Just make sure you remain polite but forceful.

  • poboy on 28/11/2016 - 11:52
    +2

    The service centre provided a quote. You agreed to that quote. Upon further inspection, the service centre realised their first quote was incorrect and provided a second quote.

    You agreed to the first quote. If they can't fulfil based on the first agreed quote then you can walk away. They have broken their acceptance, you have not broken your acceptance.

  • bobbified on 28/11/2016 - 12:09

    They gave you the wrong advice to start with which is their problem - the part they have ordered based on their own assessment is incorrect.

    I would laugh in their face if they tried to force me to pay for the order that they screwed up on.

    It they actually told you that the part wouldn't fix your problem and you still insisted that they order it, then by all means, they have the right to ask you to pay. But this is obviously not the case).

    By the way, if you don't end up paying them for their incorrect order (they're obviously not going to be happy), I wouldn't go back to them to fix the problem because they might do something to your car.

    • Love a bargain on 28/11/2016 - 12:17

      So I payed for the part, they ordered it in and I took my car in to get it fixed today.

      Sounds like OP has already paid for the part

      • bobbified on 28/11/2016 - 12:20

        You're right - I misread and thought they were trying to get him to pay $700.

  • Euphemistic on 28/11/2016 - 12:41

    Sounds like they were trying to scam you into paying the $700.

    • tonyjzx on 30/11/2016 - 19:39

      Yes this. Its normal from just about every service agent that they order more parts than they need because they can return stuff for credit.

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