Cashrewards: The Displayed Payment Amounts Are Lower than My Actual Orders? (Solved)

Hi,

Recently, I found the displayed amounts are lower than the actual payments in cash rewards. I am discussing with the customer service for some of the high price orders. But I didn't inquire for the other incorrect cashbacks which are only about few cents. So what is happening for the cash rewards? Does anyone have the same problems?

Update:
Thanks ltvo3 for the explanation. GST and postage are not included.

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Comments

  • On their FAQs page, they mentioned that GST and shipping, delivery and any other such costs would be excluded. Hence, this mostly explains why you can have a lower purchase amount reported and consequently receive a lower Cash back amount. I had this problem before, but after recalculating, it made more sense.

    If your Cash back is still less than you believe is correct please submit a Cash back Enquiry.

    (https://www.cashrewards.com.au/faq)

    • Or talk to Mr TA ;)

    • +1

      This makes sence. Thank you.

  • Edit: didn't realise GST was not calculated in the total woops

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