Mother scammed by CameraSky - How do I stop it from happening to others?

So two weeks ago I found out that my mother had bought a $700 camera from camerasky.com.au with direct deposit. Thanks to my ozbargain comrades, I was well aware of their shady practices and tried to call our bank to stop the transfer but it was too late. We called them the day after to have our money refunded. After hours of arguing with them, "processed the refund"and it would take 3-5 days. Well I'm sure you know how the rest goes…Excuses about upgrading their banking systems, finance department hasn't approved etc etc.

I have contacted the department of fair trading NSW who are very familiar with these guys (https://www.finance.nsw.gov.au/about-us/media-releases/publiā€¦). I have also messaged Adwords, to see if they would remove their ads (misleading stating they are australian and that they provide australian warranty).

At this point, I'm trying to stop other Australians for falling for this scam. I'm not sure if its worthwhile to ask google to tag them with the "phishing/malware" warning when people click on their website? Does anyone else have any other suggestions?

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Comments

  • +1

    I'm not sure there's any telling a certain generation. I spent 20 hours telling my father not to fall for the Windows email telephone scam, I said Microsoft do not have your number but he fell for the first call he got and handed over credit card details to the scam.

    The moral is spend your sanity and energy earning money to pay for your parent's online mistakes :p There is no prevention.

    • +3

      I like to have a good long chat with them whenever they call.
      I figure if they are talking to me they aren't off scamming somebody.
      If you say this early in the call, they will stick with you for a very long time:
      "Sorry, I'm not very good with a mouse."

      • Love this. I've watched some great clips on Youtube of people scamming back the scammers. Some great viewing on there next time you're bored.

  • If you keep plugging away, you should get the money back. Most say it took 5 months.

    • Thanks for that!

  • +3

    Thanks guys and I completely agree with you frugal rock. It was only 1 week before I said "Don't buy from them, they are clearly not Australian…Tell me when you want it and I'll find you a bargain"

    At this point, it's more the anxiety that it gives my mother not knowing if she will get her money back. At this point, its a matter of principle and I want to reduce the number of people falling for it!

    • -4

      I do hope you get your money back and it does look like it will come back eventually. However, if your own family couldn't be helped I say you have no chance of helping anybody else when you say "…I want to reduce the number of people falling for it!"

  • I know this is an old post but i truly hope my experience helps someone in the future…
    I purchased a lens fully paid for on Dec 6 2017 for over $2000 - Camerasky site said it was in stock. I thought i would have it for christmas. Christmas came and past … no lens. Multiple calls to them had me wait at times up to 4 hours to reach number one in the queue from number 4 only to be disconnected as the operator picks up…not even a hello. Tried again…same thing. Tried next few days and finally got through with persistence. Its January and im told that the lens would be sent in two days. I wait. I wait … no lens. I ring, get disconnected. I ring again, and im told so sorry they will get back to me with email and ETA. No Email. I ring…oh. disconnect. I ring, wait 5 hours and get through…told "Im sorry" will look into it. I get an email 6 weeks after purchase and multiple chats with them…sorry dont have it in stock and not sure when they will. Im told i can can wait (for an indefinite time) or ask for a refund. Oh by the way we are setting up our improved system at the moment and it will take 28 days to refund the money….Well F me! I am lost for words. Never again Camerashy i have learnt now from your second disaster with me…i will never buy from you again… A WARNING TO ALL BUYERS…CAMERASCAM…CAMERASKY IS NOT THE PLACE TO SHOP!!!!! BUYER BEWARE!!!

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