LiveConnected Billing Error - September 2016

LOsprey06 on 17/10/2016 - 10:33

Hi all,

I just wanted to give a heads up that I've picked up a billing error for my LiveConnected account for the month of September 2016. I'm not sure if this is a system problem that will effect others, or just a freak thing that effects me. Either way, check your bills.

The September bill (covering 1 to 30 Sept) also included usage from 23 to 31 August, which was not included on the August bill for some reason. This resulted in excess usage charges for September of around $130 (in addition to the regular $12/month charge).

I've been in touch with LiveConnected/Vaya, they have investigated, confirmed that I did not have any excess usage during either billing period and will reverse the excess charges.

This was my first contact with LiveConnected since being purchased by Vaya and I must say that, ignoring the original error, it was a very good experience (The phone operator - Kat - was lovely, investigated and fixed the issue promptly, no mucking around, hold times weren't excessive…).

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Comments

  • fruit on 17/10/2016 - 10:48
    -1

    Isn't LiveConnected dodgy like Vaya?

    • fruit on 17/10/2016 - 15:03

      Given the downvote with no comment I'll assume they are

  • peterpeterpumpkin on 17/10/2016 - 13:07

    Just out of interest, why did you stay with LiveConnected once they were bought out by Vaya?

    • Osprey06 on 17/10/2016 - 13:18

      It's cheap and short of the security deposit fiasco (which is BS, but is ultimately only $20) I've had no complaints re: service, coverage etc.

      • peterpeterpumpkin on 17/10/2016 - 13:31

        Sorry, to be more specific, why didn't you migrate to Vaya once they offered 4G? Considering it's the same coverage (Optus) and (one would expect) the same level of service.

        I loved my LiveConnected plan for $10.99 a month but once they doubled the price and halved the entitlements it was no longer competitive. The cheapest Vaya Unlimited S plan puts the cheapest yet more expensive LiveConnected plan to shame.

        • Osprey06 on 17/10/2016 - 13:50
          +1

          I get 4G through LiveConnected and they haven't (yet?) doubled my price. I'm still on same $12 1Gb plan that I originally signed up to.

        • peterpeterpumpkin on 17/10/2016 - 14:03

          @Osprey06: Ahhh, lucky! You signed up at the right time.

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