New Nexus 5 Phone from DWI Arrived Faulty, Now Dead after 8 Days. DWI Refused Refund Request and Will "Fix"!

nrg2010 on 12/10/2016 - 20:53
Last edited 12/10/2016 - 21:10 by 1 other user

Hi

I purchased a new Nexus 5 phone from DWI (see https://www.ozbargain.com.au/node/266588?page=1#comment-4078…). the phone turned up in my mail box one day, no tracking, no pick up, no courier as the Ebay deal suggested.

Since having it, it has been temperamental and two days ago it just failed to boot, despite all my attempts at soft and hard resets it just beeps and does not turn on.
I escalated the issue on Ebay, and DWI are suggesting they will fix the phone. But it seems like another Ozbargainer got a dodgy phone on the same deal so I am thinking this "fix it" offer is just bullsh@t, right?

So should I just keep demanding my money back from them? or ignore them and escalate through ebay?

Mobile

Related Stores

DWI Digital Cameras (Digital World International)
DWI Digital Cameras (Digital World International)

Comments

  • spackbace on 12/10/2016 - 21:09
    +1

    Welcome to grey-import

    They offer a 14 day DOA warranty, but that's 14 days from invoice date… I'm assuming it's gone past 14 days now?

    Returns Policy
    14 Day money back guarantee
    In addition to your warranty DWI provides a 14 days Money Back Guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date

    DOA Returns policy
    DWI offers a 14 Day return policy from day of invoice on all items if the user finds the item not as described (no fee will be administered) Item arrives damaged due to insufficient packaging/dead on arrival (no fee will be administered) If the reasons above are causes for returns/refunds, DWI will ask that you send the item back in its original packaging with all contents. Once item has been received and inspected, a refund along with postage will be offered to buyer.

    • nrg2010 on 12/10/2016 - 21:18
      +1

      YThasnks
      eh purchased on the 19th Sept, received on the 30th so their warranty was pretty much done by the time I got it.

  • realfancyman on 12/10/2016 - 21:12
    +3

    PayPal claim, get your money back.

    • nrg2010 on 12/10/2016 - 21:16

      Yeh, cheers.

      After I saw someone else had been punked on this deal I escalted straight away.

      Also the courier made up a signature and left the parcel, so it's all been a bit dodgy

      • realfancyman on 12/10/2016 - 22:24

        Also the courier made up a signature and left the parcel

        That's out of DWI's control.

  • Zylam Marex on 12/10/2016 - 21:17
    +3

    Yea paypal claim it.

    This is why I stay away from online shopping for phones. The 50-100 you save isn't worth the hassle.

    Better to just buy it from JB Hifi or someone local. If things go wrong, you just turn up in store and they take it from there.

    • nrg2010 on 12/10/2016 - 21:20
      +1

      Yeh cheers, bought my Moto 3 from TGG. I purchased the Nexus through this mob as they were claiming an Australian warranty. This will be the last time I deal with time wasters like this.

    • cameldownunder on 12/10/2016 - 22:45
      -5

      Mobileciti or Officework pricematch.

      • realfancyman on 12/10/2016 - 23:02
        +1

        @cameldownunder Not on grey stock.

      • cameldownunder on 13/10/2016 - 07:11

        Downvote?
        They OW pricematched -10% iPhone SE.

  • foxmulder on 13/10/2016 - 00:56

    Regardless the 14 days return policy you need to demand the seller replacement phone or if refund ask them to pay for the postage return before you post it back.

    Let them know that you are expecting the postage return provided or paid to you within say 3 days or else you will escalate dispute to eBay customer service.

    If they don't you simply just escalate the dispute to eBay customer service.

    As long as you are not threatening the seller with negative feedback for full refund and keep your messages clear and professionally eBay should sided with youand provided you with full refund.

  • [Deactivated] on 13/10/2016 - 07:52

    Paypal claim works the best I find

  • nrg2010 on 13/10/2016 - 15:21

    Thanks everyone, the cheeky buggers want me to accept their terms conditions before they will consider my claim. Their T&Cs erode the PayPal guarantees so I have refused to sign.

    I'm the third Oz'ber to get a dodgy Nexus 5 from them.

    It's in the hands of PayPal/eBay now, as they refuse to acknowledge my claim for a refund…..

  • nrg2010 on 10/11/2016 - 22:06

    Just some follow up, the escalation to Ebay was essential who ruled in my favour.
    DWI paint themselves as having an Australian presence, but in my experience this is BS, there posts sales/returns is also complete BS.
    Happy shopping

    • scrimshaw on 10/11/2016 - 23:58

      so you got the money back?

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