Becks & Sol beer deal from Dan Murphys

Hi. I took advantage of the special deal on Becks & Sol beer available at Dan Murphys stores here in Perth. Both were long neck sizes and were out at a reduced price of $25 each. I placed my order with Dans and payed with paypal. When I went to collect my order I was told no stock available even though they had taken the money ok. I was offered a refund and that they would remove the offer from their website. This was not so, Dans were still taking orders and accepting payments. Contacted head office(Dans again) and they said I could wait for 1 week whereas the stock would be available., this I did. Low & behold I received a call saying my order was ready for pick up but unfortunately only the Sol beer was available, no Becks in stock. I now have to wait for a refund on this . Why do they take these orders knowing that they have limited or no stock. Would have appreciated it if they would have offered me another type of beer to replace this one. This has happened before with Dan Murphys , so Iwill now make sure they have the stock and honour their deals. I will be posting a complaint to Dans as well
Thank you all for the great deals and specials , I look forward to my bargains daily

Bernie22

Related Stores

Dan Murphy's
Dan Murphy's

Comments

  • +1

    It is probably because click and collect stock comes from store stock. A popular deal, you're better off just getting into store, lest customer service pick it before staff can.

  • For click and collect orders the store gets notified via our computers when an order comes through, we try and handle these as soon as they come in but during peak times there isn't always enough hands.
    This can sometimes mean customers will be on the floor and purchases items before they can be packed for click and collect.

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