Hi all,
I ordered 4 items from a furniture store and on the following day decided that I would like to cancel one item as I had a change of mind. Called the store and the salesperson said they can only offer store credit as opposed to a refund (This was prior to delivery of the goods) . Is this correct or am I entitled to my money back?
I took delivery of the remaining 3 items.
EDIT : I paid with Credit Card was wondering if I could just do a chargeback for that item.
Okay. Good to know. Not too fussed about it. Just couldn't be fussed trying to find $1000 dollars worth of furniture again.
Thought I had a chance seeing as I didn't take delivery of the goods yet.
Guess Ill just have to make some impulse buys.
Change of mind only works if you actually already took receipt of the item after the order. If i was in your situation and they refused a refund, i would just cancel the whole order and ask for a refund for the entire amount, say you are unhappy with their service, and say you are going to shop elsewhere. if they refuse do a full refund. You cannot do a partial charge back, but you can charge back the entire transaction.
Too late to cancel the whole order now i suppose. I already took delivery of 3 out of the 4 items.
Yeah I thought that the change of mind thing regarding the retailer not legally obligated to refund/exchange only applied if I took receipt of the items.
Change of mind = retailer not legally obligated to refund/exchange, if they do its out of goodwill. You're lucky to receive store credit because they didnt have to do that.