A penny for your thoughts regarding return of Seagate SSHD (That is a Hybrid drive for the unlearned :)).

ozf1 on 03/10/2016 - 11:32
Last edited 03/10/2016 - 12:43

My MBP recently failed to boot up, after visiting Apple, the report was grim, Hard drive (seagate Momentus 500GB Hybrid drive) was found to have errors and Logic board failure.

Luckily the drive is still under the 3 year warranty (expires october 2016), Seagate have accepted and approved for return for replacement after I supplied the Apple report and running my own Disk utility tests and supplying screen grab of it.

However I have to fork put shipping costs to them and follow packaging instruction requirements provided. I am bit concerned they may say I didn't pack it properly should the drive be damaged in transit etc.

IMO I should be able to drop off to Point of purchase for the store to return to Seagate and replace the drive either on the spot or at worst later when seagate ship it to me.

By the way, I have just read the replacement drive will most likely be a Refurbished model!, so it could be someone else return, and only the remainder of the original warranty supplied.
What do you think?

Computing Seagate

Comments

  • psyren89 on 03/10/2016 - 12:33

    If in doubt, take a video/series of photos of you packing the item.

  • pao2x on 03/10/2016 - 12:58
    +2

    Australian consumer law means you can return to place of purchase and they should handle the RMA. How well they handle it is up to interpretation

  • davide14 on 03/10/2016 - 13:19
    +1

    I had a Seagate fail after 3 months and received a refurb. I would drop the failed drive in the bin and cut my losses. Buy a new SSD - would you trust your data on a refurb or remanufactured drive?

  • Olokun on 03/10/2016 - 13:33
    +1

    IMO I should be able to drop off to Point of purchase for the store to return to Seagate

    Who says you can't?

    • ozf1 on 03/10/2016 - 14:48

      Nobody, just asking what were the general feelings regarding this. I assume I can.

  • apple2016 on 03/10/2016 - 13:43
    +1

    I have also faced this issue with Seagate. Too many failure and now I stopped buying seagate HDD even if the prices are much less.
    Their refurbished replacements fail too often as well
    You could ask for refund from the manufacturer as well under the australian consumer guarantee. How ever you could loose depreciation.

    • ozf1 on 03/10/2016 - 14:52

      Researched over the weekend, surprisingly, some testers (Blackblaze), report current/latest results as Seagate being VERY reliable, however you must read all the variables to understand. i.e.. They buy drives int he hundreds, and WD often pull out of the pricing deals, hence they mainly use Seagate and HGST. etc.

  • dasher86 on 03/10/2016 - 14:18
    -1

    before i give you my thoughts how are you going to give me a penny?

    • ozf1 on 03/10/2016 - 14:49

      I'll pay that one :), cheque is in the mail!

  • garetz on 03/10/2016 - 14:55

    The retailer only gives 12 months warranty, after that is becomes manufacturers warranty, especially when it comes to computer type gear. All hard disk manufacturers offer refurbs for replacement disks. Seagate is no exception.

    • Olokun on 03/10/2016 - 15:05
      +2

      Incorrect. Generally speaking the retailer will need to cover (at a minimum) the period of the consumer guarantee or manufacturer period, which ever is greater.

  • [Deactivated] on 04/10/2016 - 09:49

    I have dealt with Seagate on a return.
    My NAS was 2 1/2 years old when the click of death was heard.
    They exchanged it without any hassle.
    I sent it to the Aus depot who evaluated it as U/S and sent it Singapore for a full exchange.
    They sent me a brand new NAS, not a refurbished one.
    I did pay the postage to Sydney but it wasn't much.
    Good luck.

  • zzap on 04/10/2016 - 10:00
    +1

    Seagates are just dodgy in general. As with the other comments, I recommend cutting your losses and buying a new one. I recently just had a refurbished Seagate drive die on me — about two weeks ago. I got it in October 2015; didn't even last a year. Don't pay shipping costs to receive a drive that is questionable to begin with. Just buy a new drive (preferably not Seagate).

  • skillet on 04/10/2016 - 13:06

    I work in a datacenter and responsible for the hardware operations. I return drives to manufacturers every two-three months or as soon as I have under 10 pieces worth because the foam I have can fit 10 at a time. I don't mind dealing with Sandisk, Seagate, Western Digital, Toshiba, Hitachi. I use the first three mostly due to parts availability. I won't go into reliability because we don't care about that since we have backups and RAID mirrors. In terms of warranty they are not much different. What we do care about is power consumption and operating temperature(less $$ spend on cooling) but that's another topic.

    With Seagate, we pay the shipping to the UPS warehouse and they will ship a refurbished drive courier express via Singapore. Expect a refurbished drive to arrive within 3 business days. If the returned drive is refurbished it will be laser marked on the anondised chassis of the diskdrive. I have refurbished(western d and seagate) drive work for 4 years straight no issues, and I have some which die in 3 weeks to 6 months. There is no way to tell if the returned drive will work reliably. Which can be frustrating for home user.

    Having said that, I will not trust my data on any harddisk drive or SSD. A camera fitted with a 128gb SDcard without backup is a great recipe for disaster.

    There is once I was given budget to spend big dollar on expensive Seagate enterprise drives they lasted for a long time, way pass warranty many years. One of them had an early death, I think it was 4.5 years and warranty was 5 years. They didn't have any refurbished stock so they upgraded my drive from 3TB to a new 5TB drive. If I return 10 at a time, there will be times one or two get upgraded to new a drive but most of the time they seems to have ammo reserves.

    I guess they have less issues/returns with enterprise drives. However the cost of the drives didn't make up for the lifespan, we upgrade our hardware every few years so we go for the cheap drives and SSD as primary storage for those data intensive servers.

  • ozf1 on 06/10/2016 - 09:46

    Seagate, has responded to my queries, they are happy fro are to return to the store for return or 'IF' the store are willing, a replacement unit, i'll see how I go.

    • [Deactivated] on 12/10/2016 - 15:14

      How did it go?

  • [Deactivated] on 12/10/2016 - 06:19

    Sometimes its better to go straight to the manufacturer rather then the middleman which is the store yoj purchased it from.

    The manufacturer has oked you to send to them.
    I had a seagate fail and they replaced it no problems but firstly had a go at going through the store and it was a pain.

    • [Deactivated] on 12/10/2016 - 15:12

      ..error..

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