Bingle Insurance Threatening to Go for Recovery Agent !

DemigoD on 02/10/2016 - 20:14

Hi,
I got a letter from Bingle Insurance stating I was involved in car accident 3 months ago with one of thier customers. I called them and said I was overseas and must be someone else. They said give us your number and our case manager will get in touch with you.
Got a letter after a week stating that we couldn't get in touch with u, so either pay it or we will take it to recovery agent. Gave them a call again stating I called a week ago about the matter. They don't have any record of the call. Bingle asked me for few evidences like my ticket, and pictures of my car. I said I will send it through.
Got a letter after a week stating my matter has been forwarded to a recovery agent as they couldn't get in touch with me.
Now waiting for long weekend to end so that I can call them and ask what's going on with these letters.
They are trying to threaten for recovery agent for me to pay up without disputing thier claims.
Any suggestion?? Or where to compliant about their business practice..
Has anyone been through the same thing??

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Comments

  • dlf73 on 02/10/2016 - 20:25
    +6

    If you have made every effort to advise them it could not be you as you were overseas, and have provided the proof that in fact you were overseas, then case closed. Let the recovery agent contact you and provide them same proof you were overseas.
    If you were overseas then do not worry!
    Of course this then raises the question could someone else have used your car while away?

  • eatwell365 on 02/10/2016 - 20:30
    +10

    Call FOS for help. Very helpful in my past experience.
    No point to talk to Bingle on the phone.
    Request email/mail and put everything in writing, so they cannot say "couldn't contact you".
    Any call you made with Bingle - ask them for a reference number or documentation of your calls.

    • try2bhelpful on 02/10/2016 - 22:27
      +3

      +1 on this, but I would make sure that you tell Bingle you will be going to FoS; that might be enough to get them to back off. I would also contact Bingle with an URL "site" number; in case this is a scam. I would actuallhy tell them you are recording all conversations with them, put your phone on hands free and record everthing that is said with a program on your mobile. Make sure you keep these safely stored.

    • DemigoD on 02/10/2016 - 22:39
      +1

      Thanks for that. I have emailed them but got this letter in the mail instead. I will ask for a reference number and start getting everything in writing.

      • eatwell365 on 02/10/2016 - 22:43
        +3

        as the others pointed out as well, don't give any details over phone just because someone call you. Verify their identify. There are scams from overseas operator pretending guru are insurance company and ask you for personal details,

  • chumlee on 02/10/2016 - 20:43
    +2

    Ask Bingle to provide what evidence they have that you were involved.

  • blitz on 02/10/2016 - 21:38
    +2

    OP, when you called them, did you call them back on the number they called you, or on their official number?

    • DemigoD on 02/10/2016 - 22:40
      +1

      Thier official number and then u get transferred from departments to departments.

  • Donaldhump on 03/10/2016 - 00:29
    +9

    ask for proof you were involved, not up to you to prove you weren't involved. stuff chasing them up, not your obligation.

    tell them you will see them in court once they have the balls to serve you papers, and they will be up for the costs of your legal representation, and lost wages as soon as the judge asks for proof and they have none, not that it would get that far.

    had same issue with a petrol station insisting i didnt pay for fuel, and they asked me to prove it wasn't me. the car in question wasn't even my car, so **** knows what drugs they were on. I told them them to take me to court, but they will be ordered to pay my legal fees once i am found not guilty due to lack of proof/no proof. matter resolved, they dropped the case and got it in writing.

  • HeWhoKnows on 03/10/2016 - 08:06
    +3

    In Australia you are innocent till proven guilty. You did what you could.keep a diary. Wait for recovery agent to contact you. Tell them its an error . No need to supply any evidence. Remember
    They have to prove you are at fault.

  • Baysew on 03/10/2016 - 09:43
    +2

    Why does Bingle think you were involved at all and how did they get your details?

    Was your car involved in the accident?

  • Diji1 on 03/10/2016 - 09:45
    +3

    It sounds like genuine harassment.

    I'd go and make an appointment with a lawyer or legal advisor, although don't pay any money for advice at this point, and establish whether you can sue them for damages at this point or later on. If you can sue them find a lawyer that agrees to take his fees from the payout meaning no cost to you.

    They will probably go away at the first lawyers letter since insurance scum do not attempt to take money from those that put up a fight.

  • JediJan on 03/10/2016 - 10:56
    +3

    Good advice here; I assume it is all a scam so do not part with personal information. If you are a member of the RAC or NRMA then it also wouldn't hurt to ask to speak with their legal section about this. This is supposed to be part of the service so should not cost you anything at all.

  • grasstown on 03/10/2016 - 11:55
    -2

    It sounds (from your post) like your car was involved in an accident, but you weren't driving. Bingles actions seem ok

  • mattyman on 03/10/2016 - 12:28
    +1

    Was the OP's car actually involved in an accident? This point isn't really clarified.

  • eXo on 04/10/2016 - 11:14
    +1

    I had similar happen to me. I was on a flight back from hawaii and once landed in bris I see there's calls from the cops and insurance company.
    I called the cops back and gave them my flight details etc and they passed it onto insurance who then dropped chasing me.

  • Jackson on 13/10/2016 - 23:48

    I wish Bingle would have chased up the person who hit my car with this much motivation. We got rear ended, had comprehensive insurance, took a photo of tha persons drivers license, provided it to them and paid our excess, as the rule with them at the time was that you pay your excess and then if they recover the money you get it back.

    The issue I had in the end was that they said they couldn't find the persons, and that there was no way for the to contact them. I checked the white pages and sure enough there's someone with that last name at that address. I sent them a screeshot asking wtf, and then 2 months later they tell me they sent some letters and the person didn't get back to them, so I'm out of luck. WTF type of investigation is that supposed to be? They may as well just say that you have to pay your excess regardless if they can't be arsed chasing these things up. There was a drivers licenes, current address, phone number and a photo!

    • DemigoD on 14/10/2016 - 18:57
      +1

      That's no good. With so many proofs. They couldn't do anything.
      Or I should have not replied to thier letters. But then they were threatening to go to recovery agents and I was worried about my credit rating.
      Anyways good news. Sent them pics of my car & my flight details as I was overseas. They have retracted thier claim!! Finally :)

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