Self-Checkout at Supermarkets, Are You Usually Honest?

This article: http://www.news.com.au/finance/money/budgeting/coles-to-intr…

I read the above article, and was a bit disappointed to find out that quite a lot of people steal from the supermarkets at the self-service checkouts. Do you do this?
Do you somehow justify the theft by saying, e.g.

  • that's the cost of your time vs employing someone to man the checkouts
  • the supermarkets earn too much money anyway
  • the supermarkets are screwing everyone, especially the farmers, so they deserve it

Unless your situation is really dire / desperate, do you really think it's right to steal, just because someone else is doing it, or the "hurt" party deserves it?

Poll Options

  • 737
    I scan everything at the checkout
  • 30
    I sometimes don't scan everything at the checkout
  • 23
    I select a different item from the options (not the one I'm buying) at the checkout

Comments

        • -1

          What do you get?

  • What self service checkouts?

    I thought if the queue's were long you got the stuff free :)

    (just kiddin' by the way)

  • +1

    I don't think a true bargain hunter is okay with outright stealing. Which intentionally not scanning/scanning as cheapest veggie is.

    "yehh but they're taking jobs away and are rich enough so who cares" isn't a good enough excuse, you've gotta be desperate to justify taking things imo. And I'm not from a rich family where we have tonnes of money, this is common morality/humanity. Sure, corporations are heartless and want profit. But what else is new? You wanna live in society, respect the system or there won't be any legit bargains.

    Encouraging/bragging about theft isn't the way to protest this, or to improve society.

  • +1

    Have never done it but having dealt with Coles and Woolworth at a wholesale level, I won't lose sleep in them being ripped off….

  • I always be honest when I am at self-checkout, I believe the supermarket or supply-chains are deserved for that fair share of the price.

    In return, I think I am helping the supermarket to make product more affordable in a way - there is no loss of profit on me.

    PS: I love OZB and I don't think there is any conflict of interest in this regard :-)

  • i think self checkouts might disappear in the near future, perhaps with two options. buy online or a system that tracks what you pick as you remove the goods from the self and keeps track of what you have.

    • They bloody well better bag them for me.

      • too hard to do it yourself as you go ?

        • -1

          Self checkouts are just another way for Coles & Woolies to decrease costs

        • -1

          @fruit:

          you do realise if they provided a butler they would charge you more for everything…

        • @ninetyNineCents: Price haven't come down due to self checkouts

        • @fruit:

          That may be true (prices not going down) but in the end prices always go up, staying constant is a win in itself. If W and Coles didnt do self checkout, they would increase the prices even more.

        • @ninetyNineCents: Prices are going up however…

        • @fruit:

          Of course they are, but the "more" W or C gives you in any form, they more they will charge. If they for example decided to have a butler service pushing your trolley around the store, they would charge more becuse of that. To have staff do the cashier thing is a cost which they charge you. We all know they only care about the mighty dollar but thats how it is.

        • +2

          @ninetyNineCents:

          but in the end prices always go up

          False. In a functioning economy, prices go down. The number of people that believe that lie shows how well the marketing campaigns of government and businesses have worked.

        • +1

          @ninetyNineCents: You must be 1 cent short of a dollar.

        • @outlander:

          Sometimes prices go down and that depends a lot on the industry, eg tv prices go down all the time, prices for food nd kitchen like consumer rarely does, and we were talking about W n C which are involved inthe later. Remember its more likely to believe the majority of W n C products go up, some do go dwn but they are aminority.

        • @fruit:

          2c actually

        • +3

          @ninetyNineCents:

          You're talking about what does happen, which is a manipulated economy, while I'm talking about what should happen if everything was working as it should. It's very simple. Businesses aren't static; they are always looking to expand, through increasing sales and reduce expenses. This increases profits. High profits attract competition, competition causes price wars which result in (say it with me) lower prices. That's one of the foundations of captalism

          What we have here is some retarded form of capitalism, where the big brands and supermarkets work together to stifle competition by controlling shelf space, where supermarkets charge whatever they think people will pay and get manufactorers to fit the bill, and products are constantly changing from one year to the next. What good is knowing that a tin of peaches was $2 last year, and its the same price this year, if the peaches are now sourced from a farm that uses toxic chemicals?

          Price means nothing, it's value that matters, and from what I see the value is on a downward trend

        • @outlander:

          @Outlander

          What good is knowing that a tin of peaches was $2 last year, and its the same price this year, if the peaches are now sourced from a farm that uses toxic chemicals?

          I agree with basically everything you said in your comment above, but its very hard to put a real price on the value of a tin of peaches. How exactly does on judge the change in quality if the new source farm has questionable heavy elements near its water or land ? Its very difficult.

          What we have here is some retarded form of capitalism, where the big brands and supermarkets work together to stifle competition by controlling shelf space, where supermarkets charge whatever they think people will pay and get manufactorers to fit the bi

          Its not a retarded form of capitalism, thats the end game, we just have not seen it before because the world was less connected in the past. The less competition there is in any market the result is always the same, duopolies, price collusion and all the other things you mention and others not mentioned here at all.

          You might call it retarded, but thats an emotional judgment by yourself, others like ceos think its great, as the end game narrows and all the other competition slowly dies or gets bought out and so on.

          Price means nothing, it's value that matters, and from what I see the value is on a downward trend

          Of course its just a race to the bottom. City life is going down fast, Sydney is a shithole compared to when i was young. Cars everywhere, kids never play cricket, everybody in rush to nowhere… sure we all have more money but thats about it.

        • @outlander:

          but in the end prices always go up

          False. In a functioning economy, prices go down. The number of people that believe that lie shows how well the marketing campaigns of government and businesses have worked.

          It might have been Queen Victoria or one of her ancestors but they literally bought Buckingham Palace for far less than every single house in Sydney in numerical terms. Go back a few another 100 years, and you could buy castles and massive country mansions for thousands not tens of thousands but thousands of pounds.

          We cant just pretend the economies of the world are not functioning because they clearly are. What you are describing is bullshit from some fairy and not really how things work.

        • @ninetyNineCents:

          Of course its just a race to the bottom. City life is going down fast, Sydney is a shithole compared to when i was young. Cars everywhere, kids never play cricket, everybody in rush to nowhere… sure we all have more money but thats about it.

          I think I know where you're coming from. "Things are shit and getting worse, but its just how it is, and you can whine and complain but at some point you just have to accept it and move on" - am I right?

        • @outlander:

          Hang on you were the one complaining about the economy failing because prices dont always go down…

          I was just highlighting how quality of life is diminishing compared to the older days.

        • +1

          @ninetyNineCents:

          Actually I was challenging the idea you put forth, that prices always go up and that it's a normal and expected result of our capitalistic system, and that if prices stay constant the people should be grateful. That's the only point I was trying to make.

  • Of course I don't, it's stealing. I'm sure the theft that does occur still doesn't cost more than employing checkout staff though. That said my toddler did eat half the bag of grapes before I got to the checkout so they weighed in less and I incorrectly assumed that given they were prepackaged, there was a set price but there wasn't. I justified THAT by the fact that all the other shoppers had their sanity kept by a quiet toddler!

  • +7

    As a supermart staff, I have seen countless people trying to get away with stealing stuff. Seeing all the tricks they came up with, stealing big and small items. It is difficult for 1 staff to looking at so many customers at once and also helping the customer who has issues with the machine. Many have ran away with unpaid goods while I was attending to other customers. There is at least few hundred dollars worth of goods stolen every day. Having one more staff at the checkout probably cost less than the stolen goods. Having said that most customers are honest and always ask for help is something won't scan.

    A worthy note, it is very difficult for an outsider to understand, almost every day there are staffs that don't turn up for work because of family issues, sickness,etc. the effect is immediate and finding a replacement is difficult at the last minute. Some may say why not just hire more staffs, it is not viable for any business to be overstaff it is just bad for business.

    • Dont you call security/management if someone walks away with unpaid goods?
      Dont you have a process to follow if someone walks away without paying?

      Otherwise it seems that the supermarkets arent that bothered with the loss.

      • I don't see many supermarkets with security guards outside of shopping centers

        And you can walk out with a basket full of goods, all they can do is call the police, they can't restrain you. The same for any retail business

        • Every shopping centre has secuirity. Every supermarket at least contracts a secuirity firm on its behalf.

          Every supermarket should have an escalation process in case of theft and also any other secuirity breach

          Also all supermarkets have cameras at their self checkouts

  • +3

    Coles mentioned in a recent article 1.1 billion in theft blaming the self-checkout. @ 776 stores that's ~ $4000 per day theft. Maybe the should look within their ranks too.

    I did notice (when I got home) the deli-girl applied the wrong bacon label costing an extra couple dollars. Not worth the time to fix the issue, I'll just grab an extra pack of eclipse mints next time for my troubles. "Beep-boop"

    • +1

      If that figure is even ballpark accurate, $4000 could hire you a lot more checkout and security staff at every store and they would still be ahead. Doesn't seem right.

      • $4000 a day is approaching the cost of all the staff for a typical store. Its almost like something is being stolen at every counter every minute for every transaction. That just sounds too much or someone in the store is walking out with boxes and palettes of stuff

    • +1

      Is that predicted over the next 100 years? They would be ripping out self-checkouts if that's the case.

  • I thought this topic had already been discussed recently in here

  • I'm always honest its just stealing if you slip things in without paying for it, its not that its particularly expensive anyway

  • What would Beiber do?

  • +2

    A few times I almost left without paying. First time I was in a rush, tapped my card and walked out. The payment didn't go through and the attendant was daydreaming. I looked back and noticed the payment didn't go through - so I returned and completed the transaction, walked out, and the attendant was still daydreaming and didn't notice what happened.

    The second time I was tired, scanned all the items, tapped pay, scanned my flybuys and walked out. The attendant wasn't there and the security officer was manning the area with a serious look but didn't notice. After walking away I sensed that I did something differently, so I looked back and noticed I hadn't payed. So I headed back and completed the transaction and walked away. The security guard looked puzzled and apparently didn't understand what happened. Huge fail from the security.

  • I buy 5.75% off woolies gift cards
    now that's theft

    • Edit: Ooops, I posted in the wrong thread.

  • Did you shoplift before self service checkouts? Why would you change?

  • +1

    Scan everything, I'm in a position where I don't need to steal, so why would I?

  • Am I about the only person who refuses to use this because:

    1. lazy
    2. gives work to checkout staff by using traditional register
  • I don't understand why Coles or Woollies still have staffed checkouts. Seems to me they need to commit to one or the other.
    I recently saw a self-checkout at the end of a conveyor belt for the trolley load shoppers, brilliant.

  • I bought a 4 x 500ml pack of V at Coles on Wednesday, and only realised when I got home that it had scanned an individual can that had the barcode facing out, instead of the barcode on the outside of the pack.

    Tried Thursday and Today and no such luck a second time :(

    TLDR: Didn't try to steal and did, then tried to steal and didn't

  • Because I'm a law abiding citizen, when at the self checkout I pay for everything.

    Regardless, mistakes happen and I once paid for 2 pack of foil roasting trays, but unintentionally took 4.

    • So what did you do after?

      • +4

        Decided to keep the trays, and doubled scanned a similar priced object to the trays on the next trip.

        • You just messed up their stock on hand even more!

        • @rememberme: Because people are stealing from these stores, I'm sure it's not an issue.

  • +1

    Just bring on the robots to pack my groceries and a drone to drop them off in my back yard or roof landing zone, at which point another robots packs them away, starts cooking dinner and brings me a cold one.

  • Sometimes I forget to scan the eggs, because they are on the child seat part of the trolley, it's a rare situation but if it happens and I only realize In the car, I'll just let it go. For me wouldnt be worrhth To steal Anything since i dont want a bad reputation in my neighborhood shops. I want a lot of bargains and freebies As long as it is legal.

  • +1

    i was watching someone eating grapes with his daughter at the local Point Cook Coles… father teaching daughter how to steal !!

  • Yes.

    Not because I'm an honest person, I'm just too scared to steal anything because there's always a member of the staff within 1 or 2 metres.

  • +1

    I only steal the shopper dockets. Just make a large number of small payments and end up with a super long receipt with all the local deals on the back.

    • I thought all those offers were available online via the shopadocket website?

      • So they are. I never looked there before. I wonder if you could just show the offer on your phone to save printing it out. I normally paywave 10c for the bonus interest with MEbank then put the rest on 1 or more giftcards anyway.

        • There are free apps for Android and iOS too.

    • I lel'd

  • +2

    I want to steal one of these self-service checkouts.

  • +2

    Let me correct those poll options for you.

    1. I scan everything at the checkout.
    2. I'm a dirty thief.
  • +1

    I don't associate with scum that steals at self-checkouts… The same scum would take something from your house when you're not looking. Scum!

    • +3

      Yeah, cause abusing a system that took away thousands of jobs to increase corporate profits is the same thing as stealing from people you know. Yep. Totally

      • +1

        That one little product makes no difference, yes. But on a larger scale you are 'stealing' from all the other shoppers who have to pay more for their products to cover the losses from theft.

        What goes around comes around for us all one way or the other

        • In Australia, there is always a reason for the prices of the groceries to go up! So…

      • But we are all happy to shop at Aldi. A company that employs, what 1/3-1/4 the staff that a comparable Woolies/Coles employ in store.

      • +1

        You do realise as "costs" come down, prices also come down.

        Everybody, coles, woolies etc could employ people to carry goods on their back or via a wheelbarrow, naturally it would give more jobs, but somehow i doubt the cost would be less or equal.

  • +1

    Today I had the 14 year old girl at Woolworths come running over accusing me of putting things in the bag without scanning them. After she went through the contents of the bag and what was on the screen, she realised that she was wrong and I'd scanned everything correctly.

    Thinking she's the supermarket police obviously isn't working out too well for her.

    • At that age, sounds like she's new to this (and being part of a workforce as a whole). I would cut some slack on this instance.

      Naturally, many tend to be very nervous working for the first few days (as this would be her first job) - who will then loosen up after getting the hang of things.

      In this case, she wanted to ensure that no-one is doing the wrong thing, where being over-vigilant is better than being under-vigilant.

  • Intelligence test for crooks?

  • +2

    You wouldn't steal and handbag. You wouldn't steal car. You wouldn't steal a baby. You wouldn't shoot a policeman, and then steal his helmet. You wouldn't go to the toilet in his helmet, and then send it to the policemen's grieving widow, and then steal it again. No scanning the item at check out is stealing, so as weighing dragon fruit as plum.

    https://www.youtube.com/watch?v=xuxO6CZptck

    • +1

      I would download a car though.

      • but would you download a bear?

        • I don't get the joke if there was one.

          No.. I don't want a bear. I beer YES!

  • -1

    I need to say that sometime the staff are too busy and too preoccupied with cleaning or helping someone else at the self checkout. If the machine then does not scan properly or always errors due to weight discrepancies I am inclined to just put it aside or 'steal'.

    I think the more annoying the machines are sometimes the more people are likely to 'forget to pay' an item. But obvious blatant theft is also despicable, no matter how wealthy you are.

  • if we dont scan an item, doesnt it make the alarm system sound while we get out of the store?

    • Only for high risk items

  • +2

    Like any other business, these supermarkets recoup their costs by increasing prices or charging their customs in some other way. All you guys trying to justify theft from big faceless corporations aren't taking money out of their pockets, you're taking it out of ours. The customers with morals are subsiding your theft, while you tell yourselves that you're sticking it to the man.

  • +4

    To be honest, if these self check outs were available when i was a cheeky a-hole high school teenager (weren't we all) then i might have skipped an item, or scanned it as a less expensive fruit. However nowdays because i am financially sound, i have no problems scanning items as they are, no matter how expensive. Its just the right thing to do. In the end it just depends on how strong the morals of the individual are. Its good to see a majority of the population are doing the right thing.

    Its kind of like torrenting\burning\pirating video games. Once again, in high school your broke, and $70 is a lot of money, whereas once you start working full time and earning a decent wage, you have no problems spending the money. You also have a realization of where this money goes, how it supports developers\communities etc

    Also at the end of the day, is it worth the potential risk of getting a criminal record, just for saving $2 on some bananas? Thats my thought process anyway :)

    • That is the most satisfying answer to this question. Thank you.

  • My knee-jerk response would be that I wouldn't! But then I remembered a few years ago when I used to buy Woolies' Bacon and Pineapple Rolls (Hawaiian Rolls) twice a week and there was no option for Hawaiian Rolls at the self-checkout. The first couple of times I had to call the staff to get it keyed in, but after that I got really annoyed and just started putting them as plain rolls (was 10-15c cheaper then). I figured there's nothing more motivating for corporations than the potential of losing money so I'm not wasting more time calling the staff around and getting it keyed in. This lasted for a couple of months until the option became available. Would Woolies have fixed it if they kept getting the right amount of money at the cost of the staffs' and the customer's wasted time? I'll leave you to your thoughts.

    Anyway, otherwise I probably wouldn't. That's too much work for my brain.

    As to other people's comment on supermarkets saving money on self-checkout, that is quite true. There are pros and cons to self-checkout. One of my friend worked on the counter checkout before self-checkout and she said that at the end of the day your arms get very stiff and some people develop RSI from the repeated movements. Now that work is shifted to customers, but since we only have to deal with our own groceries, the impact is less on our bodies. On another note, the supermarkets can take a different approach to this issue and introduce ALDI-style checkout where for the most part the checkout operator does not have to lift the items to scan them and operators regularly change duties (not stationed at the checkout all the time).

    The cons is of course the loss of jobs, but I'm for people not working on repetitive jobs (since it's mind-numbing) and the fact that customers are now working for no pay and I would hazard a guess that any savings from paying employeees' wages goes straight to the top and not back at customers.

  • +2

    Yeah I scan it all the time. I have money so it's not an issue. Also a criminal record ain't worth the $2 I'll be saving.

  • One time i was at Woolworths and saw a lady with a big trolley of items at the self-serve checkout. Literally right in front of my eyes, she was pretending that she was scanning every single item, but in fact, she grabbed a bunch of the same items but only scanned one then put them back to the trolley. I believed she ended up paying about $20 for a almost full trolley!

  • I use the self scan since the line isn't as long, and I am unlikely to rip myself off.
    I also prefer self checkouts at woolies since I pay using egiftcards. I feel that if I use the egiftcards at the manned checkout, I would get death stares from the ppl waiting behind, not understanding what needs to be done.
    I was unpacking my groceries the other day and noticed a bottle of apple sauce at the bottom of the plastic bag. I can only assume that someone started using the checkout machine then changed their mind.

  • I am, as long as they don't force me to use them. Once they force me (by providing no staff) my eye sight gets bad and I seem to buys lots of onions instead of meat and nuts

  • Stupidest thing you can do - I can understand people who are desperate being tempted, but even if you get away with it you are still going to be setting in motion a cause and effect cycle that impacts so many more. Trust is going to be taking a big hit, practices will change, perhaps someone else blamed. Not worth it unless you are stealing to feed your family, because you cant afford to and have exhausted all other options, then everything goes.

    • +1

      Trust is going to be taking a big hit, practices will change, perhaps someone else blamed.

      lol, you realise Supermarkets already figure in the loss by theft?

      • +2

        you realise Supermarkets already figure in the loss by theft?

        so if you don't steal, it's like they're getting money for free

        • Are you insane on just on drugs?

          I replied to the issue of trust, Supermarket's trust in self servers will not change.

          No where did I advocate stealing.

        • @fruit:

          chill winston, it's a quote from a song

  • +1

    I refuse to use any automated checkout. Woolies and Coles used to actually employ many people the depended on that job.

    • +1

      So your happy to pay extra to employ those people ?

      Giving people charity for unnecessary jobs doesnt improve society it makes it poorer and worse. We could employ people rather than machines in many cases, but then the cost of items would be many times extra and nobodywould want that.

  • +2

    I love self-service checkouts. And no, I don't cheat.

  • +1

    I scan everything.

    I think the inventory control cost more than the theft to the store.

  • They need more people on the checkouts.

  • RFID tags will replace the scanning in the not to distant future. They have gotten much cheaper in recent years, and there is a big push to use these in retail. Our new local library already uses them. You just put you pile of books in a 'zone' and it reads all the tags instantly. I figure this is why they are pushing for more pre packed fruit and veg.

  • +3

    My parents taught me better.

    Sure we're all bloody tight arses, but we'd never stoop so low.

  • +1

    would you like to print a receipt?

    • Most Coles don't have that option anymore (it'll automatically print them off), mainly because of the jokes it spawned from it.

  • To those who never stole, a pat on their back.
    To others, I am not going to judge you.

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