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$50 Myer/Netflix/Hoyts/ Woolworths Gift Voucher for Samsung Note 7 Customers

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$50 Myer/Netflix/Hoyts/ Woolworths Gift Voucher for Samsung Note 7 Customers
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Lshamona1 on 27/09/2016 - 14:27 files.ozbargain.com.au (1935 clicks)
Last edited 06/10/2016 - 02:43 by 3 other users

Samsung is offering a free $50 gift voucher to customers who were affected by the Samsung Note 7 recall.

You have the choice of either Netflix, Hoyts, Myer or Woolworths.

Once you have received a replacement device, open the mySamsung application. Browse to the 'Picks For You' section.

The $50 Gift Voucher promotion should show.

Enter your details and retrieve your code.

It should then automatically open a webpage where you need to input your unique code and select your gift voucher.

The gift voucher will then be emailed to your nominated email address.

Terms & Conditions

A word of warning: When you submit your claim it gives you the option to download a PDF and in addition to this the voucher will be emailed.

The voucher never came through via email for me. If this happens, email [email protected] with your unique code and they will assist.

To save any possible hassles, download the PDF after submission.

Electrical & Electronics Gift Card

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closed Comments

  • MountFranklin on 27/09/2016 - 14:52
    +3

    Affected?

    • Tchak on 27/09/2016 - 15:21
      +21

      Survivors?

      • CDG on 27/09/2016 - 15:35

        Risk your life for $50..lol

    • EnALup on 27/09/2016 - 15:29
      +1

      And for customers who were thinking to buy it, but didn't due to issue?

      • PlagueistheCheap on 27/09/2016 - 15:45
        +10

        You can't serioulsy want compensation for not buying a product?

        • EnALup on 27/09/2016 - 15:46
          -1

          That was a joke ;)

        • 0burntrice0 on 28/09/2016 - 08:09

          @Gaggy:

          Well.. We were affected too. It is not a joking matter.

          I wanted to buy it the day of the recall and had to wait on the phone for 10 whole minutes while wanting to find out what was happening.

          Someone should start a gofundme for us…

          I had to settle for an S7 Edge. I am very worried with what will happen to me if I need to take some notes and need a pen and paper but only have my phone with no spen.

        • wing32 on 28/09/2016 - 12:24
          -1

          @0burntrice0: lol! Your #FirstWorldProblem made my day! cheers! =)

  • brannor on 27/09/2016 - 14:54
    +1

    Just a clarification… this only applies to those that did exchanges / loaner phones… those of us that were forced to do a refund in the early days through retailers like JBHifi (as was instructed by Samsung) lose out. This appears to only apply to those that didn't refund, and good for them for having the option to wait and be rewarded.

    Happy to be proven wrong.

    Bring on the next sale. :)

    -G

    • furythree on 27/09/2016 - 15:11
      +6

      refunded…so you can buy it for cheaper later

      • cahill4PM on 27/09/2016 - 15:56

        After several phone calls to try and get my replacement phone I am going to get a refund too. Not worth it considering the early adaptor tax.

    • cheesecactus on 27/09/2016 - 15:51
      +3

      For those who got a refund, they probably saved more than $50 by buying it later at a lower price

      • shamona1 on 27/09/2016 - 15:54

        The only company selling them outright so far is Harvey Norman at the same price. Other retailers are expected to begin marketing the product next month.

        • arcticmonkey on 27/09/2016 - 17:55
          +1

          He probably means they saved more by buying it later and avoiding a potential fire?

  • jimmej on 27/09/2016 - 15:01
    +44

    Noted

  • snvl on 27/09/2016 - 15:02
    +2

    forum

  • stan-C on 27/09/2016 - 15:02
    +2

    BomB

  • My2cents on 27/09/2016 - 15:06
    +16

    Its unfortunate that the first batch of Note 7s were faulty. However, the way Samsung has handled the situation and continues to put its customers first is second to none. They make great products and their customer service proves to be no fuss (as with a recent warranty claim I made just outside of the warranty period). You've won my brand loyalty!

    • furythree on 27/09/2016 - 15:12
      +8

      you mean you werent just using it wrong?

      ~Apple

    • [Deactivated] on 27/09/2016 - 15:15
      +4

      Where can they send the payment to you?

    • [Deactivated] on 27/09/2016 - 15:18
      +17

      To be honest, a giant (like really gigantic) company like Samsung should do better quality control, especially when it comes to safety. The affected batteries were also made by Samsung, there's really no excuse that they made such a big mistake. At least they're doing their best to make it right…

      • Tomika on 27/09/2016 - 15:46

        a giant (like really gigantic) company liked any government on earth screw up all the time anyway…..

      • wing32 on 28/09/2016 - 12:29

        You obviously haven't been talking to their customer support team. Good intentions but very bad internal communications. I got 3 pieces of direct conflicting advice from the Samsung customer service (phone), Samsung live chat (online) and Samsung store (Melbourne Central). Then they claimed they have no records of me ever making contact. Luckily I made screenshots of the online chat and sent it back to them… I also tried requesting a copy of my transcript via Samsung, they referred me to their legals department. I was being sent around in circles!

    • Joyoz on 27/09/2016 - 15:37
      +5

      The nightmare my friend had dealing with them regarding the washing machine fiasco they have lost a few customers.

      Summarising: washing machine caught fire, samsung said too bad we fixed it, 15-16months later phoned to say the problem wasn't fixed. Burnt out washing machine is already at the tip now a case of too bad, contacted and wanted proof said washing machine went tip. Then agreed to refund after facebook post call out. Multiple follow-ups and eventually got the washing machine delivered to be refused delivery as no machine to collect. Eventually got the new machine but never again.

    • Fybre on 27/09/2016 - 16:08
      +3

      They handled it in the way that could mitigate their potential liability and risk if someone had been hurt or killed as a consequence of the battery issue.
      There would definitely have been an internal cost analysis between taking no action, and a recall. I guess the recall was cheaper.

      • Diji1 on 27/09/2016 - 23:05
        -2

        You have no idea if that happened.

        • Fybre on 27/09/2016 - 23:11

          You think they would take an estimated $US 1 billion hit for replacing the units without modelling their costs for alternate strategies? Sure.

        • Diji1 on 27/09/2016 - 23:12

          @Fybre: And if they planned for this to happen in advance and just swung into action? Sure.

        • Fybre on 27/09/2016 - 23:15

          @Diji1: I'm sorry, are you suggesting that the whole thing was premeditated by Samsung?

    • arnomic on 27/09/2016 - 16:24

      true I had similar experience with my Fridge & TV…both well outside their warranty periods & Samsung fixed them both for free!

      • BargainKen on 27/09/2016 - 20:06

        It's amazing what you can do with a plastic shopping bag these days…

      • IMadeYouReadThis on 28/09/2016 - 09:13

        I have to admit that I am die hard Apple fan and not likely to buy any Samsung phone in the foreseen future.

        Having said that, I have to admire them for fixing my out of warranty (OOW) fridge. After having trouble with my 4 year old fridge I was considering buying a non-Samsung fridge but I decided to give them a call re the noise my old fridge was making. To my surprise within 15 minutes on call, they decided to repair it free of cost even though it was almost 2 years OOW.

        So thank you Samsung, you have won my loyalty for consumer electronics :D

      • lainey13 on 29/09/2016 - 00:40

        Refused to fix my plasma.

    • Spending2Much on 27/09/2016 - 20:32

      LG could learn from Samsung…..once bitten, twice shy

  • shamona1 on 27/09/2016 - 15:08
    +9

    A word of warning. When you submit your claim it gives you the option to download a PDF and in addition to this the voucher will be emailed.

    The voucher never came through via email for me. After contacting support they said to wait a week and if it doesn't come through to get in touch again.

    To save any possible hassles, download the PDF after submission.

  • allenhori on 27/09/2016 - 15:11
    +14

    I'd say it is a compensation rather than a deal/bargain

    • shamona1 on 27/09/2016 - 15:23
      +1

      Considering we get to keep the original accessories such as the S-Pen worth $48.99, the fast charger ($50) and headphones ($45) in addition to the $50 voucher I believe we've been more than looked after and would consider this a bonus as it wasn't expected.

      • huey on 27/09/2016 - 15:30
        +4

        They also let you keep the loan phone, cheapie but makes a great spare.

        • MissP on 27/09/2016 - 21:51

          Out of curiosity, what loan phone did you get?

        • huey on 28/09/2016 - 09:13

          @MissP: Galaxy J1 - Ended up flogging it on eBay for $100.

      • itbargainhunter on 27/09/2016 - 15:31

        So are you telling big corporates that it is OK to make and sell unsafe product as long as compensation is more than $50+$45+$50+$48.99=$183.99?

        I never thought human life is this cheap.

        If this logic applies I would say keeping myself alive is also a Bargain

        • shamona1 on 27/09/2016 - 15:40
          +4

          It's not ok.

          In this instance it cannot be undone as much as Samsung would wish they could turn back the clock.

          However what can be controlled, is how they handle the situation afterwards both in customer service and their quality control processes.

          Samsung implemented a voluntary recall globally after just a minimal amount of cases had occurred.

          These things happen. Heck look at the number of recalls occurring from large car manufacturers. Cars where the breaks don't work etc.

          We don't live in a perfect world.

        • burningrage on 27/09/2016 - 20:21

          Two words

          S**t happens.

        • Diji1 on 27/09/2016 - 23:07

          @shamona1: >Samsung implemented a voluntary recall globally after just a minimal amount of cases had occurred the news showed a burnt Samsung Galaxy Note with claims that it exploded.

      • shamona1 on 27/09/2016 - 15:56
        • the 256gb SD card worth $250 was also allowed to be kept. Even those who chose a refund still were able to keep the SD card.
        • Diji1 on 27/09/2016 - 23:08

          he 256gb SD card worth $250

          You mean the card I just found in the first place I looked for $150 delivered?

  • superforever on 27/09/2016 - 15:11
    +14

    for Samsung Note 7 Customers

    Anyone still alive?

      • IMadeYouReadThis on 27/09/2016 - 15:22
        +1

        FYI - Samsung Electronics Australia can verify a small number of Galaxy Note7 smartphones in Australia have suffered from the reported battery cell issue

        Source

        • Lord Fart Bucket on 27/09/2016 - 17:11

          Thus far.

        • BargainKen on 28/09/2016 - 18:03

          Pfft What's a few measly lives compared to a huge Korean conglomerate?

    • giventofly on 27/09/2016 - 15:25

      Imagine being the guy that had his car burn to the ground and receiving a ahem note from Samsung saying, "We're sorry. Here's a voucher…"

      • senz on 27/09/2016 - 18:27

        So what about the person who house was burnt down by the faulty Samsung washing machine, any reimbursements?

  • Lil B on 27/09/2016 - 15:17
    +1

    A big thumbs up for Samsung on how they dealt with the situation.

    OT: Thanks, OP. I should be expecting my replacement this week!

  • rocklinsuv on 27/09/2016 - 15:33

    It explodes……

  • peco on 27/09/2016 - 15:40
    +1

    Still waiting on how I should go about getting my replacement. Contact Mobileciti and they don't have any replacement stock and get forwarded to Samsung. Talk to Samsung live chat they take my details and nothing comes of it. Tried a few more times over the coming weeks and still nothing from Mobileciti and Samsung. To make matters worse I'm going overseas soon and will be stuck with a phone that's limited to 60% battery. Not good enough.

    • jimmej on 27/09/2016 - 15:50

      Worse, they may not let your phone on the plane. Qantas won't let you turn it on.

      • peco on 27/09/2016 - 15:53

        Just went on the live chat again and it turns out the replacement request was approved and I should be getting my new phone in 3-5 business days. Fingers crossed.

        Do you know how planes are treating the new note 7s without the battery issue?

        • peco on 03/10/2016 - 14:30

          It's been a week since I was told my phone will arrive in 3-5 business days and now the live chat rep is giving me 7-14 business days. This shit is a joke.

        • peco on 03/10/2016 - 15:05

          No tracking number and I'm expected to hand over my phone to the courier whenever he does come. So I guess I have to backup my phone every night and wait at home for 7-14 business days. Good shit

      • lplau on 27/09/2016 - 18:37

        How do they know its a note 7? Lol their design hasnt changed much from their note 5.
        If ya got a bumper or case on your note 7 nobody will realise it.

        • senz on 27/09/2016 - 18:54

          My brother travelled from Gold Coast to Sydney on Jetstar last week and he was using his Galaxy S6 in airplane mode, they told him to switch it off then said Samsung phones are banned from use on there planes.

        • lplau on 27/09/2016 - 18:58

          Hmmmm. Interesting, been travelling on Qantas quite a lot and haven't had that. I think that was just a ignorant steward/stewardess who didn't read the memo. Maybe complain to Jetstar and they will give your brother a $ coupon for his next trip!

        • burningrage on 27/09/2016 - 20:23

          @senz:

          Then that person is ignorant. Only Note 7 is affected. I flew Qantas and they specifically said Note 7.

        • Stealthzor on 27/09/2016 - 20:46

          @burningrage:
          nah i had the galaxy s6 and they made me turn it off.

  • alz on 27/09/2016 - 15:50
    +3

    Not a deal. Should be in forum.

  • heero0904 on 27/09/2016 - 15:50

    No thanks!
    I have heard the new version still has the battery and overheat issue.
    Pass to the next one, I will never risk my hand/face/ear to a mobile phone.

    • XeKToReX on 27/09/2016 - 16:08
      +1

      You already do, any Lithium battery could go at any time.

  • CDG on 27/09/2016 - 16:17

    Seriously Samsung if you want to compensate the affected customer, they should send them a gift( like VR / Fitness 2 ), do the same to attract new customer.

  • Fuseion on 27/09/2016 - 16:18
    +5

    Bugger didnt think to take out the S pen before returning my old phone…..

    • Aemit on 27/09/2016 - 16:39

      Same here

    • MissP on 27/09/2016 - 21:53
      +1

      Optus took the phone and asked me to return the whole box with charger and everything (said i would but never did)

  • tevtin on 27/09/2016 - 16:38
    +2

    i downloaded the PDF but then my computer exploded. Damn you Samsung!!

  • tarken on 27/09/2016 - 16:43

    Not a bargain guys come on.

  • here2rock on 27/09/2016 - 17:04
    +1

    Exploding phones jeopardising your life is not worth $50. Sorry Samsung, you still have not fixed the problem.

  • richmond12 on 27/09/2016 - 17:38

    lol this isnt a bargain, its compensation.

  • yeb123 on 27/09/2016 - 18:06
    -7

    I still don't like what these Koreans doing. Let's go ,iPhone 7 PLUS Jet Black 128GB

    • lplau on 27/09/2016 - 18:35
      +2

      Lol better than when apple iphones had the antennagate issue and steve jobs decided to blame the customers then just gave them a shitty bumper.

      Just make sure that your backup phone isn't a iphone4 cuz if the samsung note 7 blows up or sets ya house on fire… you won't be able to contact emergency services lol.

    • Diji1 on 27/09/2016 - 23:10

      What's with the racism?

  • [Deactivated] on 27/09/2016 - 18:23

    Targeted deal??

  • [Deactivated] on 27/09/2016 - 18:29
    -6

    I bought a new sealed note 7 on gumtree for $600 and sold it 2 hours later on eBay for $1200, 3 days before the recall, beautiful, Samsung and customer service is crap wouldn't trust them with anything, reason I won't use their phones, good for a quick buck though did the same with a 7 edge, paid $400 sold for $850 😛

    • randomrandom on 27/09/2016 - 19:44

      can not believe you get it for $600, i tried for weeks and got it for $900 brand new with proof of purchase

      • [Deactivated] on 28/09/2016 - 17:45

        Yep was a guy off gumtree who got it from Optus on a new contract but wanted quick cash.

    • muncan on 27/09/2016 - 19:21
      +3

      You're making a deal about it…

    • [Deactivated] on 27/09/2016 - 19:21
      +4

      There is a "report" button there for a reason, if the mods find it necessary they will take the right steps.

  • BargainKen on 27/09/2016 - 20:20
    -1

    I'd buy a box of cigars with the money. Seems only fitting.

  • coprocessor8087 on 27/09/2016 - 20:48

    $50 enough to buy a fire extinguisher ? Maybe a cheap one from Ali ?

  • newsynthetic on 28/09/2016 - 11:32
    +1

    I can agree with some people here its not a deal, its compensation for a valid issue.

  • Dack Smith on 28/09/2016 - 13:33

    $50 to compensate for a house fire

    What a great deal

  • soyea on 02/10/2016 - 10:08

    For all those users that got the Samsung galaxy edge as standby phones till the new note 7 have come, are they being returned back complete with all the accessories or like the original phone only the phone is being returned back. can they keep the accessories of the standby phone as well?

    • shamona1 on 04/10/2016 - 17:54

      You need to return everything that came with the loan phone - as it is simply on loan to you. You will be liable for any damage or losses in relation to the loan phone.

  • highon2str on 04/10/2016 - 23:53
    +1

    I bought a new note 7 from jb, outright, over the weekend and supposed to be the new version. Really happy with it and coming from the note 4 (note 5 didn't have microSD - idiots) it's a worthy upgrade. Bloody expensive and I needed a stylus, but no regrets whatsoever. Worth every cent.

    To make things even better, I got a pop up notification today saying I got a $50 gift card! Very happy. :)

    • [Deactivated] on 11/10/2016 - 16:52
      +1

      Looks like the new version explodes too… and you'll have to return that soon, are you still happy?

  • Mayankseth on 17/10/2016 - 15:24

    Just got a call from Samsung for Note 7 replacement. Given 2 choices

    1. Take your money back (Purchased from JB)
      or
      Take Samsung S7 with $450 prepaid visa card
      or take Samsung S7 Edge with $350 prepaid visa card.

    At JB/HV, they all have listed price for S7Edge as $1250

    Asking my fellow OZBargainers and seeking your opinion on this. Considering Note7 is 64GB compared to Edge 32GB only.

    Should I ask for compensation on Flip cover and Glass screen protector that I bought for Note7, which is now useless ?? I dont have receipts for these anymore :(

    Thank you for your time.

    • shamona1 on 18/10/2016 - 13:43
      +1

      Unfortunately without receipts they will not and nor would I expect them too.

      Throw them in the bin like I did.

      I'm happy with my free accessories, $50 myer gift voucher and $350 gift card for switching to the S7 Edge.

      I didn't want to part with my Note 7, but after a few days of using the S7 Edge I can't even remember the difference!

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