I received their email at 18 August, saying "$50 off or collect 10,000 points when spend $50 or more in one transaction each week for 4 weeks". So I activated the offer and spent more than $50.
Several days later, I received another offer saying "collect up to 5,000 points when you spend $50 each week for 3 weeks". Ok, I activated it and spent another $50.
Today when I suddenly realized that these two offers have overlap, I went to flybuy's website and surprisingly found that the first offer disappeared, it's not in neither activated offers, nor expired offers. I was supposed to be able to get $50, now only $25.
Should I call them to ask why? Or is there anything I did wrong?
Contacting Flybuys directly is the only way of sorting things out. Keep track of the emails for proof. Check that the very first transaction was posted to your flybuys account as proof of the qualifying purchase for week 1 of the 4 week promotion.
I hope you got the dates correct for the promotion. The current 4 week promotion had 10 days in the first week which confused a lot of people.
Usually you only get the 3 week offer after flybuys recognise that you either didn't activate the 4 week offer or you didn't make the required spend in week 1 of the 4 week offer.
These multi week offers occasionally drop out of the list of offers but flybuys are attempting to fix this issue.
If you have multiple flybuys accounts in the household, make sure the right card was swiped for the right transactions.
It is currently week 4 of the 4 week promotion. It is currently week 2 of the 3 week promotion.
I hope that info helps. Good luck and let us know what you were able to figure out with flybuys.