IGA Pricing Not Matching Catalogues Rant

cloudy on 04/09/2016 - 21:06
Last edited 04/09/2016 - 21:11

So if you search IGA catalogues right now you will see Lipton tea bags at half price ($2.34), even at IGA xpress as my local IGA is (Brunswick west in vic). But when I go there, they deny that that is the right price, say they have different pricing to supa IGA and even when I show them the catalogue from the website they say they can't do anything. The scanned price was $3.99, saving $1 off the shelf price.

I might add, I notice most items on the catalogue there is on special, but not by the amount advertised.

Not the first time, I've given up on IGA.

End rant.

Food & Grocery

Related Stores

IGA
IGA

Comments

  • Neoika on 04/09/2016 - 21:27
    +4

    I do not shop at IGAs at all.I assume IGA express is convenient store,not covered by catalog or price match.It is just like a Coles express,not having the same price for many things in Coles.

    • dylanando on 04/09/2016 - 21:31

      Coles express are getting better

    • cloudy on 04/09/2016 - 21:59

      They are the express and not follow the standard catalogue, which is why I search for their catalogue online via their website to check the "specials", which they do have, but don't comply with the price it states.

  • dylanando on 04/09/2016 - 21:31
    +3

    I find the real problem with my local iga is that majority of things are out of date.

  • hell0 on 05/09/2016 - 09:08
    -1

    It is easily explained as the catalogue does not include IGA xpress as they have explained to you.

    Anyhow, I also agree with the above poster about IGA and their expiry date problems and also pricing which I have never found to be as competitive as Coles/Woolworths.

    • cloudy on 05/09/2016 - 09:35
      +1

      I can not stress enough, I have made no mistake about the catalogue. I have taken screen shots of the catalogue clearly stating iga express, and the suburb of the catalogue. The catalogue logo on the front page clearly shows the iga express logo.

      So any argument assuming the catalogue I have witnessed does not apply is incorrect.

      Anyone not believing me can go on the below link, type in 3055 as the post code and see for yourselves.

      http://catalogues.iga.com.au/home.html

      • dazweeja on 05/09/2016 - 10:04
        +1

        It looks like you are correct as that catalogue clearly states IGA Express. They legally have to honour that price unless it's a genuine error (which would be hard to believe in this case). I'd ask to speak to the manager and tell them you are unhappy with their deceptive conduct.

      • hell0 on 05/09/2016 - 10:48

        Oh so sorry, you are 100% correct. Might be worth emailing IGA head office to see if they are aware of it as it would be the same as McDonalds not honoring their menu… Looks like a rogue operator.

        • GregMonarch on 14/11/2017 - 22:26
          +1

          When you email HO they direct the local manager to contact you anyway.

          I've given up on them. Their 'fresh' section is often compost-ready, and with things like spring onions you get half the amount you'd get at ColesWorths. Prices are ridiculous (you expect to pay a bit more, but not 3x for awful black & gold). Catalogue specials are often out of stock (and I mean when the store has just opened on the first sale day - it's like they either pull them off the shelf the night before, or had no idea what's going on sale to order some in), and when items ARE in stock they're often not ticketed at the catalogue price (items are usually charged at the correct sale price, but staff are too lazy to change the price tags). They shut 2-3 hours earlier than the others, and the price difference means I only need to buy 1-2 items to equal the petrol cost to go to ColesWorths.

  • johninmelb on 05/09/2016 - 13:28

    The IGA Express nearest me is Caulfield. The IGA Express Catalogue clearly shows the tea bags on the front page at $2.34.

    Don't know how to post an image of the front page.

    I think a strongly worded letter/email to the management at Metcash is in order. Whilst most stores are independently owned, the IGA name is owned by Metcash, and they won't want rogue operators bringing the operation down.

  • cloudy on 05/09/2016 - 14:16

    Thanks for the suggestions guys.

    I've sent head office a enquiry, and they said they will look into it. I'll see how that goes.

    I should have snapped a photo of the ticketed price tag as extra evidence.

  • infinite on 05/09/2016 - 20:13

    Most IGA's/Foodlands are effectively franchisee type operations, where the SOP seems to be to never hold stock of anything on sale, or sell items on sale for a much less of a discount than actually advertised, or just ignore the advertised sales all together. They've become a complete train wreck in the last 5 years. It's not a surprise they are complete ghost towns with the exception of those based in busy hipster suburbs.

    • cloudy on 06/09/2016 - 09:23
      +1

      If they don't have stock, at least it's an excuse they can get away with. Like this IGA xpress once advertised frozen apple pies at half price, when I went, it wasnt to be seen, I asked about it and they said if its not there its out of stock. So as a customer I can't disprove them and ask to see the back.

      But when it's in stock, but ticketed at a different price, that's just lying to my face.

      Hence I'm gonna pursue this further out of principle.

      • infinite on 06/09/2016 - 13:05

        I'm glad you are, too.

      • Mrbean007 on 11/11/2017 - 18:56

        Dont iga have rain check?

        • cloudy on 14/11/2017 - 13:39

          They are deliberately removing stock during specials, do u think they will rain heck? Lol, I know this cos the day after the promo the items are back in stock

  • reflexline on 11/11/2017 - 18:50

    I just had the same experience at the same store (Brunswick West IGA)

    • cloudy on 14/11/2017 - 13:38
      +1

      Yea they are lairs.

      I complained as I said on this thread, and IGA never replied to me. They don't care, IGA promos are Bullsht

Login or Join to leave a comment
Login Join