PayPal takes security very seriously

[Deactivated] on 02/09/2016 - 09:30

I recently received a genuine email from [email protected]
with my full name. Something about changes to our agreement.
Anyway, i assume its fake & forward it to this address: [email protected]
for analysis. Here's the reply i got :) :

Dear XXXXX XXXXXXXXX,

Thank you for partnering with PayPal to combat fraudulent emails. We
take reports of suspicious email very seriously. Your submission helped
us take the appropriate action needed to protect our customers.

We analyzed your report and determined that the suspicious email was
likely fraudulent. If you haven't done so already, please delete the
original. If you believe that you were also the victim of fraud related
to this email, please take the additional steps:

  1. Open a new browser and type in "www.paypal.com"
  2. Log in to your PayPal account.
  3. Click "Security and Protection" near the top of the page.
  4. Click "Identify a problem."
  5. Click "I think someone may be using my account without permission."
  6. Click "Unauthorized Account Activity."

If you have any other questions about PayPal security, please visit the
PayPal Security Center.

Thanks again for the report.
PayPal Security

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Comments

  • Diji1 on 02/09/2016 - 09:48
    +1

    OK but it seems like a dumb solution for a criminal to use to get you to click on a link. No one reads user agreements let alone updates to them.

  • Settero on 02/09/2016 - 10:34

    kinda sounds like a very generic email

  • johninmelb on 02/09/2016 - 17:48

    I've had a couple of emails from Paypal in recent times regarding updates to Agreements, T&C's etc.

    Can't find them now so I must have deleted them.

    HOWEVER, if my memory serves me correctly, they DID NOT put links in the email. They ask you to log into your paypal account, (not a link, you have to type it in to your browser), and then go to the bottom of the page and click on Legal or Policy Updates.

    I strongly suspect that your email was fake, not genuine as you state, and this was confirmed by Paypal as per their answer to you.

    I went back thru my old paypal emails,and the ones relating to changes in T&C's all come from [email protected]

    I have 11 years of paypal emails archived, and not one is from the address you gave.

  • felipe1982 on 03/09/2016 - 09:46

    Post the (sanitised) email headers from the original one that you received.

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