I have received a call from my credit card issuer (NAB) today at 7:30 pm , was asked if I did a series of online transactions on my visa credit card at mr porter and toys r us which of course I hadn't. I barely use this card, just to pay some bills which won't accept amex and is handy to have. Basically I haven't used the car in a few weeks except last night when I purchased a travel insurance package for my wife and my daughter as they were going away.
Now - I know this is very hard to say, but apart from that transaction I haven't got a clue on how they got my number, not exactly pointing the finger at southern cross insurance but perhaps they should look at their security procedures re online payments.
Have anyone had a similar situation or can shed some light into this? Any thoughts appreciated.
Credit Card Fraud - Possibly Southern Cross Insurance
Comments
toys r us which of course I hadn't
Me too. These Star Wars toys just arrive at my doorstep somehow and I would consider it rude not to play with them.
Credit Card fraud is simply a matter of time more than anything else.
But I know what you mean. I had something similar last year a couple of months after getting back from Vietnam. The only places I had ever used my CC was a tailor in Hoi An and Agoda. For some strange reason, South African Airlines calls my mobile. I googled their phone number and called them back to verify they were legitimate (they were). So they had actually used my phone number as the contact when buying fraudulent flights in South Africa.
The tailor didn't have that information which eliminates them. Was it Agoda or did I just get unlucky? If Agoda was hacked we would have heard something by now I'd say, so it must have been the latter.
when a card gets skimmed it can take a while for the fraud to start , but when they start , they go hard.
This I can attest. First thing they bought with my card details was $1299 of goods from Officeworks online
Happened to me last month. Funnily enough, the last thing I bought before it happened was also insurance (of the car kind). If you have recurring payments, they could have hacked into a database and nicked your details?
Happened to me a couple of weeks ago too, I rarely ever used that card online but had recently paid my car insurance renewal on RAC (WA)'s website.
Your advice doesn't make sense.
Exactly. I'd trust my CC provider fraud protection over that of a prepaid card any day.
Very sorry this happened to you. But thanks for the post. Went and check my credit cards for unauthorised transactions. We hear of these happening more and more often. One has to wonder if the credit card margins the banks make can cover all these fraudulent transactions. Which they have to foot.
Please see my update below.
If you have an iPhone that could explain.
Cheers.
Thanks all for the words. I have a lead because I paid for the transaction on my iphone and I just found this article
http://www.adelaidenow.com.au/technology/apple-forced-to-iss…If you have an iphone I would recommend you to download the update as soon as possible
Thanks very much for the heads-up.
Thanks from me too OP - have just downloaded the update for all our devices.
Thanks for the interesting article but that may not be the source of your credit card fraud because for the malware to work, you need to click on an unknown link (example: in an sms) which would then download the hidden malware on your iphone.
Keylogger/virus/trojan on the computer would be my guess.