Charged multiple times by The Good Guys/Paypal

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The Good Guys

• • 

    quebeck on 25/08/2016 - 15:36

    Do what cheap charlie recommends. They are holding thousands of your money that you can't use. What would happen if you have any other payments that needed to be made (or a really good bargain came along!), and you weren't able to pay it?

    7-10 days would not be acceptable to me.

    Either company absolutely has the power to rectify the error in a shorter time frame than that.

    I'd escalate the issue as high up as possible, and if they still didn't resolve it, I'd publicly shame them on social media until they fix the problem.

    (In my own experience I get better 'customer service' by going through social media than their official customer server contact methods. It seems to me that these corporations give much more importance to the staff that deal with their social media.)

    • 

      quebeck on 25/08/2016 - 15:43

      Also do everything in writing along with any phone calls. You need paper trails when dealing with complaints.

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  Settero on 25/08/2016 - 14:50

  the payment is probably in limbo , funds withheld pending approval , kinda like when you swap cards for payments and they charge u 1$ that gets refunded after a few days.

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  Marrk on 25/08/2016 - 15:42

  Wow, that sucks. It looks like the funds are still in your bank account, though are essentially on hold. I often have this happen to me when trying to purchase from U.S. websites that don't like Australian credit cards. It can unfortunately take up to a week for these holds to disappear. If I had this many holds on my card, I would be pestering the bank quite hard.

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  Peace Maker on 25/08/2016 - 16:18

  +1

  Financial Services Ombudsman

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  niner on 25/08/2016 - 17:13

  Talk to someone more senior at paypal.

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  amkssg on 25/08/2016 - 17:59

  +1

  Honestly, I doubt it will take 7-10 days. You will probably see the transactions disappear in 1-2 days.
  The only reason they say 7-10 days is so that you do not call them every few days to bug them.
  I know it sucks.

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  Save 50 Cent on 26/08/2016 - 11:17

  -1

  From the bank's prospective, you made 8 legitimate transactions so a fix will be a lengthy process for them. Paypal on the other hand can easily tell you did not make 8 transactions and should rectify the issue asap. I'd annoy the hell out of paypal until I get my money back.