Need advice on eBay problem with 'Fathers Day 50% off Final value fees" promotion

tonka on 20/08/2016 - 19:49

I got an email from Ebay about a 50% off final value fees Fathers Day promotion
It also showed up on the Ebay main page www.Ebay.com.au
You have to click to accept , which I have done, if I click again it says I have already accepted.

I listed several fairly expensive items in response to this offer.
First one sold and I check the fee and there was no 50% discount so I contacted the online chat for help.

I was told that they logged into my account and it didn't show in the promotion list so it wasn't for me and I must have tried someone elses email invitation.
I explained it was on the main page as an advertised offer , I had accepted and completed the terms and that Ebay could not renege on that offer at this point.
The chat person just kept saying it wasn't for me and that was why I was getting and error.
I explained that there was no error, It was on my logged in Ebay page right now, That I could click on it right now and get a message saying I was registered for the offer. And I could send screen shots to the ACCC for proof if I needed.
My offered accepted page suddenly changed to a message that said I was ineligible for offer while I was refreshing. It seemed to me they must have changed something in my account as we spoke so I couldn't take the screenshot which if true I think is very unethical.
They then told me they checked and I hadn't been sent an email so was ineligible (I have the email).
I asked several times to be referred to a supervisor and was told no.

Thanks for listening to my rant, any advice?

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Comments

  • Settero on 20/08/2016 - 19:57

    terms and condition's of the offer ?

    • tonka on 20/08/2016 - 20:31

      Terms and Conditions
      When?

      The promotion runs from 00:01 (AEST) on 11th August 2016 to 23:59 (AEST) on 25th August 2016 (‘Promotion Period’).
Qualifying items must be listed and available for purchase by 23:59 (AEST) on 25th August 2016 in order to qualify for the promotion.

      What is the Promotion?

      Receive 50% off the Final Value Fees on items listed, and available for purchase in “selected Categories” in Auction-style or Fixed Price format on ebay.com.au during the Promotion Period.
“Selected Categories” include:
Electronics (293)
Cameras (625)
Video Games & Consoles (1,249)
Home & Garden (11,700)
Alcohol & Food (14,308)
Crafts (14,339)
Phones & Accessories (15,032)
Home appliances (20,710)
Computers/Tablets & Networking (58,058)
Home Entertainment (172,176)

      Who is eligible for this Promotion?

      You will only be eligible for the promotion when you receive an invitation email from eBay, accept the offer and these terms and conditions, and receive confirmation from eBay that “you’ve accepted the offer”. This invitation is not transferable or exchangeable.
The promotion is only available to users who do not have a store subscription.
Qualifying items must be listed in “Selected Categories” using the eBay USER ID specified in the invitation email to be eligible for the promotion.
Only sellers whose country of residence is Australia or New Zealand are eligible for this promotion.

      What is excluded?

      The promotion only applies to Final Value Fees.
The promotion does not apply to Insertion fees, fees for optional features or services (including Feature Fees), international selling fees and any other fees set out at eBay.com.au, as varied from time to time.
The Promotion only applies to listings in one category. If you add an additional category to your listing, Insertion Fees and Final Value Fees (and any applicable Feature Fees) apply for the additional category.
The promotion only applies to single quantity listings.
Listings that contravene eBay's policies or do not otherwise comply with all of these Terms and Conditions are excluded.
You may be excluded from this promotion if your eBay account is subject to listing restrictions, suspended, restricted or made inactive or if your seller performance falls to Below Standard prior to or during the Promotion Period.

      Good ‘Til Cancelled Listings

      Good ‘Til Cancelled listings created during the Promotion Period will be eligible for the promotion only until the listing automatically re-lists.

      Miscellaneous

      eBay’s User Agreement and other rules and policies continue to apply and are set out at: http://pages.ebay.com.au/help/policies/overview.html.
eBay reserves the right to verify eligibility of sellers and listings to receive the promotional credit/discount. Persons who violate the terms of this promotion on eBay.com.au may not be eligible for future promotions on eBay.com.au.
To the extent permitted by law, eBay is not liable for any injury, loss or damage of any nature whatsoever (including but not limited to indirect or consequential loss) which is suffered or sustained as a result of or in connection with receiving, taking or using the promotional credit/discount.
Any tax liability arising as a result of accepting the promotional credit/discount or in relation to qualifying listings is the responsibility of the seller.
eBay reserves the right to vary these Terms and Conditions at its reasonable discretion by publishing revised terms on ebay.com.au.
This promotion is offered by eBay International A.G.
  • holdenmg on 20/08/2016 - 20:02
    +1

    Sounds like a "nobody was here and no-one said anything" thing.

  • scrimshaw on 20/08/2016 - 20:09
    +1

    I received this email too.
    Check the email again. In the footer of the email, there's this:

    eBay sent this message to Johnny Snow (Johnny's eBay Shoppe).
    Your registered name is included to show this message originated from eBay. Learn more.

    eBay International AG sent this email to you because your Communication Preferences indicate that you want to receive General Email Promotions.

    You are subscribed as [email protected] registered on eBay. If you do not wish to receive General Email Promotions, please click here to unsubscribe.

    If that was sent to you, it would have your name on it. There's all the proof you need that it was sent to you. You have numerous ways to prove that name is yours… your Paypal account, your addressbook, your direct debit details… they have that on file already.

    • tonka on 20/08/2016 - 20:33

      Cool, yep all my details right there.

  • jackofspade on 20/08/2016 - 20:25
    +1

    I also got this offer in my eBay inbox. http://sellercentre.ebay.com.au/promo/103463
    I accepted the offer but I don't think it's working properly because normally it would then show up in the promotional offers section at the bottom of your selling summary page.

  • tomsco on 20/08/2016 - 21:15
    +1

    Maybe try again and hopefully you'll get someone that is not a moron.

    • tonka on 20/08/2016 - 21:30

      Cheers, good advice. Better for me too to just feel sorry for an idiot rather than angry at an a-hole.

  • deal88 on 21/08/2016 - 09:02
    +1

    I am having a similar issue with their last promotion. Still not been resolved.
    I have lots of screen shots.

    I really find it a bait and switch scam.

    I just can't figure out why EBay doesn't just fix the issue when you catch them out. I am going to contact them one last time before I escalate the issue. It is pretty shitty, I am only out of pocket $100, but wasted a lot time trying to fix their issue.

    • tonka on 21/08/2016 - 15:01

      Time is the thing that pees me off with these issues as well.
      So many times you end up spending many hours over weeks trying to fix stupid issues.
      Too often a businesses main customer resolution seems to be to make it that painful that you go away.

    • 4892 on 21/08/2016 - 22:55

      Which one was that?

      I'm waiting for my free promoted listings up to $5000 refund but the T&C's say the fees will be credited back within 90 days. The promo only ended last month so I'm giving it some time.

  • [Deactivated] on 22/08/2016 - 15:29
    +1

    I sold a phone for $850 yesterday and got the 50% off fees.

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