Click and collect order provided twice

Name on 12/08/2016 - 16:31
Last edited 12/08/2016 - 16:34

I purchased something through a big box store while they had a sale going (buy one get one free), a few days later I decided to buy another set (similar item) which also had the buy one get one free. I went in and collected my two orders about 3 weeks ago. I just received an email from the store saying my click and collect order is ready for pickup (for the second set of items I had already collected).

What is ozbargin's view? Do I go in and collect it again (I could potentially use it elsewhere), ask for a "refund" effectively getting my second order for free, or be honest and let them know they made a mistake?

If they were a small local store I'd probably be more inclined to be honest and let them know they stuffed up.

edit purchase price is $70, so effectively $140 worth of product.

Poll Options

  • 20
    Collect again
  • 48
    Be honest
  • 3
    Ask for a "refund"
General Discussion

Comments

  • ykwon10 on 12/08/2016 - 16:35
    +3

    What sort of question is this? If you are a decent person with moral, do the right thing! Don't ask others what you need to do…

    • Name on 12/08/2016 - 16:35
      +1

      My morals are questionable on this one. :P

      • ykwon10 on 12/08/2016 - 16:36
        +1

        I have nothing more to contribute besides telling you to do the right thing.

      • AlienC on 12/08/2016 - 20:29
        +1

        Just do what feels right for YOU.

        Dont question or feel this way or that.

        Just listen to what you want.

        That or flip a coin haha i dunno.

        • Kangal on 13/08/2016 - 09:59

          OR… he can be a Robin Hood, and steal from the rich and donate to the poor ; )

        • AlienC on 26/08/2016 - 00:00

          @Kangal: well yeah I guess there is that too

  • Ughhh on 12/08/2016 - 16:36
    +4

    Well, are you a good person or a bad person? Do you want to be an honest person or a thief? I think you have already made up your mind, but want others to make you feel less guilty.

    • Slippery Fish on 12/08/2016 - 20:16

      Lol nice morality speach. Facts are most people would take it, but its most likely your order was marked as collected and the email system stuffed up.

      Op go ahead try to collect, they will either give you or check then shame the f outa you.

  • Savas on 12/08/2016 - 16:38
    -2

    I would act innocent, just do what it says in the email and if they find out you should act innocent. I have tried many times with an honest approach they don't appreciate or actually get pissed off at you.

    Also if you are looking for a moral justification I think you asked the wrong place.

  • Looking4Bargians on 12/08/2016 - 16:42
    +4

    Collect again .. who cares…

  • [Deactivated] on 12/08/2016 - 19:22
    -1

    Collect twice. There problem.

    • Kangal on 13/08/2016 - 10:00

      There is a problem?
      They're the problem?
      Their problem?

      Reading your comment is a problem.

      • [Deactivated] on 13/08/2016 - 10:45
        -1

        *Your problem

  • retiredfeline on 12/08/2016 - 19:29
    +4

    Are you even sure the "third" pair of items will be there to collect anyway? Maybe the system hiccuped and sent you a duplicate email and there really isn't anything waiting for you.

    • Name on 12/08/2016 - 20:03

      Possibly, it's one of the things I was considering. but if I log into the website the first purchase is marked as complete, the second item i can push the button to cancel the order.

      • retiredfeline on 12/08/2016 - 20:06

        So maybe there's a "fourth" pair coming? ;)

  • AlienC on 12/08/2016 - 20:31

    Ozbargain's view is to pray for eneloops and not broden it.

    That is ozbargain's view haha lol.

  • Nutrino on 14/08/2016 - 08:22

    BE A MAN, DO DER RIGHT THING!.

  • whooah1979 on 14/08/2016 - 08:46

    I purchased something through a big box store while they had a sale going (buy one get one free), a few days later I decided to buy another set (similar item) which also had the buy one get one free.
    I went in and collected my two orders about 3 weeks ago. I just received an email from the store saying my click and collect order is ready for pickup (for the second set of items I had already collected).

    you ordered twice from the same store using c&c. did you get two emails stating that the orders were ready to be collected before you went there the first time?

    • Name on 14/08/2016 - 16:45

      Yup. Signed the documentation for each order too.

  • Tiggrrrrr on 15/09/2016 - 14:07

    So, what did you end up doing?

    • Name on 15/09/2016 - 18:21

      Didn't end up doing anything. Just left it. So no refund and didn't go in and collect again. Status is still waiting for collection. But I haven't received any emails or phone calls since.

      Considering I'm not going to go and collect again… The "big box store" is masters in case anyone was wondering.

      • Tiggrrrrr on 16/09/2016 - 14:51
        +1

        In that case, you could always ring up and ask about the item in question. Saying you can't remember if you picked up both orders as you order a lot of stuff online.

        After all, they are already going bankrupt, so one more hit is hardly going to make a difference.

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