Telstra and Port out Issues

Tried to port out from Telstra last week. Port failed. Tried again today and port failed again. Eventually told I need to go into store with identification. Which I did. It seems Telstra changed my birthday on their system. Skeptical me thinks their system did it as I regularly port. They are stating due to multiple accounts the birth date got changed to allow creation of the account. I'm wondering if others here have similar experiences, and if the problem persisted in future ports?

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