How to connect landline phone via Optus Sagemcom & Asus AC68U?

Lancerx on 30/07/2016 - 00:29
Last edited 30/07/2016 - 00:45

Hi all,

I just signed up with Optus NBN, and supplied with a Sagemcom router like everybody else I guess. I'm running NBN connection straight from my Asus, but how would I connect the Sagemcom to my Asus so I can use my "landline" phone & possibly fax line? Thanks

EDIT: Figured out how to make the phone work via Sagemcom. It's as easy as plugging the cable to fibre port instead of ethernet port. However I could only make ongoing calls from the landline phone, and can't call receive any calls. What's the reason fore this? How do I fix this? Thanks?

Computing

Comments

  • Lancerx on 30/07/2016 - 00:35

    Please help .. still couldn't figure why I could only make outgoing calls but can't receive any calls from the landline phone. Guess it's a small blessing to be able to avoid indian call centre lol

    • hmac on 30/07/2016 - 00:55

      have you tried contacting optus for support? they have it for a reason and guide you through it

      • Lancerx on 30/07/2016 - 01:47

        Kinda figured the Indian call centres won't get me far

        • hmac on 30/07/2016 - 21:57

          when i called, i was speaking to a australian accent guy who guided me through the whole process. I had connectivity issues on my laptop and he guided me through that. The second time i called, again australian accent guy and helped me with my problem again. Third time was during an outage, and thats when it was an indian person from a call centre but there wasnt much she could do as there was an outage (1am btw)

        • Lancerx on 30/07/2016 - 22:21

          @hmtk: so you had the same issue as me?

        • hmac on 31/07/2016 - 01:23

          @Droid11:

          no i didnt, but i know from experience that the customer support actually help, call during 9am-5pm to hopefully get someone aussie

  • Lancerx on 01/08/2016 - 21:32

    So no one know how?

  • virtual81 on 02/08/2016 - 10:32

    There are a few reasons you're not getting inbound calls.
    The most obvious is that inbound connections can't connect to the ATA (AnalogueTeleponeAdaptor) that is built into the Sagem unit, as it is not being used as the NAT router in your configuration.

    Easiest fix is to put the Sagem unit in front of the Asus unit, and if you just want to use the WiFi in the Asus unit then disable the WiFi in the Sagem.

    Otherwise if you can figure out what ports Optus uses for VOIP and know the IP address the Sagem unit is being given by the Asus unit then you could forward the required ports.
    I believe the required port is 5060
    I believe the protocol is UDP, but forwarding both might be a good idea.

    Hope this helps, let me know.

    • Lancerx on 02/08/2016 - 10:42

      I thought of using Sagem unit in front of Asus, but would that affect the speed? I would think would handle the traffic better? Or am I thinking too much ?

      • virtual81 on 02/08/2016 - 12:03

        First of all, are you on FTTP or FTTN?
        If FTTP then doesn't matter.
        If FTTN then the Sagem unit has the Broadcom BCM63168 chipset which syncs faster than many other chipsets.
        I am reluctantly using it here in bridge mode (i don't use VOIP).

        As far as NAT and routing speed goes you are right to consider this.
        It wasn't too far ago that weak CPUs in home grade routers held them back on faster connections, but it's not much of an issue with recent hardware.

        As far as speed goes i couldn't say which unit is faster.

        As far as features go it's a no-brainier, if i were you i'd prefer to be using the Asus unit only.
        The Sagem is crippled in firmware.

        You're easiest way out is to use the Sagem with WiFi off, then use the Asus as an access point, it's WiFi is far superior.

        To get the most advantage of the Asus you could as per the original suggestion put it first and see if you can successfully forward the ports to get inbound VOIP working. - This is what i'd be attempting, but i have a bit of an aptitude for it.

        Hopefully he above helps a bit, feel free to ask any more questions.

        • Lancerx on 02/08/2016 - 20:04

          Well, its FTTP, guess I know what to do now..thanks!

        • Lancerx on 02/08/2016 - 23:37

          @Droid11:

          Got it! Figured out from other forum member's suggestion. Simple as just disabling SIP passthrough in WAN setting of Asus!

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