Advice Needed for eBay Transaction

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eBay Australia

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  whooah1979 on 29/07/2016 - 17:43

  +4

  I am afraid the buyer wouldnt wait for another 10 days and they would leave negative feedback if I dont give immediate refund. I don`t want to lose $100 if I give refund and AP happens to find item within next few days and deliver it.

  Don't worry about the neg. You'll most likely get one no matter what you do.

  The refund is something you can control. Tell the buyer that you're claiming compensation from ap and that it will take about ten business days to complete. Reassure them that you'll everything to try get them their money back from ap.

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  whooah1979 on 29/07/2016 - 17:47

  +3

  Whatever you do, do not refund before ap has concluded the investigation. The buyer may get a bit upset and open an inr. You'll win as long as you can provide a pos.

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  CyberMurning on 29/07/2016 - 18:28

  gee another one. very sad experiences for sellers. probably one day ebay will only have chinese sellers and local buyers, and everything listed will be $2-5 items sent from china.-

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    Ash-Say on 29/07/2016 - 18:57

    +1

    I am not denying refund nor I am refusing to assist. However, I would have appreciated if the buyer could understand my situation and it's beyond my control when AP delivers the parcel.

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  leeroys_dad on 29/07/2016 - 20:00

  -1

  dont give ebay the tracking code, only give them the receipt showing the delivery postcode

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    Ash-Say on 29/07/2016 - 20:59

    I have advised the buyer about situation and yet to hear the response.

    They have also not lodged Paypal/Ebay dispute as yet.

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  beaver2233 on 30/07/2016 - 00:12

  +1

  Had this happen a few years back after selling a phone ~$250 worth (not insured - got maximum of $100 back). Once AP confirmed it was missing I refunded the buyer asap.

  If the buyer is reasonable, they will understand the situation (if they have the tracking and can see AP have screwed up). It also helps if you have 100% positive feedback and multiple sales previously (proves you are a genuine seller, not trying to scam etc).

  If they do leave negative feedback you can respond/reply to the feedback (stating it was AP's fault and out of your control) for other people to view.

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  TiLLiCoMe on 31/07/2016 - 21:44

  Definitely do not refund buyer just yet. Wait till AP does their investigation and wait for their response.

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  [Deactivated] on 02/08/2016 - 05:49

  Same comment as TiLLiCoMe.
  My question is, how important is Ebay feedback from one buyer?
  Also, can you just appeal the ingenuine feedback with Ebay, after the transaction is complete.
  I don't expect a Paypal dispute would go against you for a week or two at least.

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  Ash-Say on 02/08/2016 - 07:58

  +1

  It is important for me as I am top rated seller with more than 600 reviews and 100% feedback. I don`t want to ruin my status when something is beyond my control.

  Anyhow the buyer has opened Ebay dispute. I just told him I would refund him if AP does not find parcel within 1 week to which he agreed.

  • 

    [Deactivated] on 02/08/2016 - 09:10

    +1

    As you've asked for feedback I'll give a couple more points.
    Aliexpress feedback score is more realistic, but Ebay is rediculous.
    Eg. I was scammed when a seller sold about $5000 worth to many buyers in their first sale.
    He sent nothing and got only 50 negative scores approx. His Ebay account score was then about 75 or 80% with only negs. So don't worry about a massive drop from one or two negs. Personally I will always buy with near 99% sellers who have a lot of sales because of this.

    Secondly, when a dispute is opened, Ebay have about a week or so before the buyer can ask them to step in, so at very least you can wait until then.

  • 

    TiLLiCoMe on 02/08/2016 - 19:26

    We are a top rated Ebay seller as well with 100% until a couple of months ago. We have been selling on ebay for more than 10 years already.
    All i can say is there are many bad sellers and many bad buyers. Ebay is getting worst and worst. We cant even give negative feedback to buyers but we can receive negative feedback as sellers, i believe that is really unfair as we cant warn other sellers.
    Once we had a buyer that was meant to return 4 units to us but only returned 2 and ebay/paypal refunded 100% to the buyer. We emailed ebay/paypal with photos as well as the weight of the items and ebay told us there is nothin that they can do. Prior to buyer sending the items back, we have emailed ebay stating that the buyer have bought from us before and wanted their money back for the same item which we did as we didnt want it to ruin our perfect 100% feedback. Lucky this was 1 unit so we were able to cover the cost. We also provided email screenshot that proved that we provided refund thru paypal when he order the item the first time because the buyer told ebay that we never gave him a refund. This was to prove that the person is liar. Guess what? Ebay didnt give a crap. For the amount of fees we pay to ebay, all they can say is too bad and u cant appeal, decision is final.

    All i can say is that the buyer knew the procedure how to get away with it and still receive 100% money back. If we can give negative feedbacks to buyers then at least sellers will know the history of the buyers.