HTC Support & Phone Advice

• 

  shapers on 21/07/2016 - 01:10

  Is it still under warranty?

  You've tried holding the power and volume button down until it flashes yeah?
  But honestly I'm not really surprised, I had an issue with my One X a year or two ago and they never even replied.
  I have a M7 at the moment but after I get sick of it I'll probably go for a nexus

  • 

    KimProbable on 21/07/2016 - 01:16

    Yeah, it has a 24 month manufacturer's warranty and it'll be a year old in September. (Has been dead since Feb)
    It sucks because I really like HTCs but their bad service might be the end of my loyalty.

    • 

      shapers on 21/07/2016 - 01:27

      Yeah I love my HTCs but I love the nexus too so I dont mind :P

      Anyway, there's a pdf here by the ACCC that explains what to do with warranty issues. Got phone numbers too in it for more advice if needed

      • 

        Settero on 21/07/2016 - 06:30

        that all good and great , but he did not buy it from Vodafone. thus all that warranty stuff is up to their good will.
        and since the receipt would probably have the name/address of the person who sold it , makes life a little harder.

      • 

        [Deactivated] on 21/07/2016 - 08:59

        @Settero:
        It's harder only when Vodafone is going to do a swap with a new device. To repair Vodafone only needs that receipt regardless of the name and address on it.
        I had some touchscreen issues with my htc 10 and because the person that originally purchased the phone bought from a VF dealer so voda didn't have the phone in the system (honestly this is their own fault, why would dealer phones not be in the system?!), anyway i ended up getting a store manager and he sorted it out and gave me a new one. So really it's not because they can't do it, they simply don't want to bother, if they bother to get the store manager there are lots they can do.

    • 

      geek001 on 21/07/2016 - 08:20

      If it helps, I bought a second hand Samsung phone which was under warranty. The phone developed a GPS issue. I went back to the Telstra store and they sent it back to Samsung for me to be repaired after some troubleshooting. I wasn't a Telstra customer at the time. Did the Vodafone shop people just fob you off or they fob you off after checking that the phone is not registered under your name? Because I didn't say anything about buying the phone second hand to the Telstra shop people.

      • 

        KimProbable on 21/07/2016 - 11:01

        I tried both options at different stores but as the original buyer's name on the receipt was rather more male and more middle-eastern than mine it's a dead giveaway. Doesn't help that he cancelled his contract with them.
        Reading through the ACCC doc, manufacturers warranty should be valid even if the item is secondhand but I'm not sure how to go about enforcing it.

      • 

        geek001 on 21/07/2016 - 11:21

        @KimProbable: Just say he is your second cousin/husband/partner. :)

        Did the receipt has a price for the phone on it? If it does, under consumer law, Vodafone cannot just fob you off, because they are a "retailer", just like if you bought a phone from HN, JBHifi or TGG. Just quote them the section under "Approaching the retailer or manufacturer".

        https://www.accc.gov.au/consumers/consumer-rights-guarantees…

        The link also has links to problems and complaints form.

      • 

        Settero on 21/07/2016 - 13:38

        @geek001:

        but the op did not buy it from a vodafone
        if you can show me anywhere on the ACCC site that says a store warranty is passed on with 2nd hand items ( not when they sell second hand items directly ) then you are right, but it clearly states that consumer ganratees has exemptions

        Exceptions to guarantees
        Consumer guarantees do not apply if you:

        got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
        misused a product in any way that caused the problem
        knew of or were made aware of the faults before you bought the product
        asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
        Rights to a repair, replacement, refund, cancellation or compensation do not apply to items:

        worth more than $40 000 purely for business use, such as machinery or farming equipment
        you plan to on-sell or change so that you can re-supply as a business
        bought as a one-off from a private seller, for example at a garage sale or fete (but you do have rights to full title, undisturbed possession and no unknown debts or extra charges)
        bought at auction where the auctioneer acted as an agent for the owner (but you do have rights to full title, undisturbed possession and no unknown debts or extra charges).

      • 

        geek001 on 21/07/2016 - 13:40

        @Settero: Hence the second cousin/husband/partner bit. :)

      • 

        Settero on 21/07/2016 - 13:56

        @KimProbable:

        any chance you can directly link to where/what under the ACCC doc imply's that manufacturers warranty would pass onto a second hand item sold by a person (not a company )

      • 

        KimProbable on 21/07/2016 - 15:07

        @Settero:
        Pdf

        Consumers’ claims against manufacturers
        and importers
        The Act gives consumers who buy goods usually
        acquired for personal, domestic or household
        use, the right to a remedy from a manufacturer or
        importer if they supply goods that:
        • are not suitable for the purpose they were
        sold for
        • do not match the description provided, or any
        sample shown
        • are not of merchantable quality
        • do not comply with an express warranty.
        The rights apply whether the consumer is the
        original buyer or a subsequent owner (such as
        someone who has been given the product or
        bought it second-hand).

        It doesn't specifically say a person, but they mention rights applying with gifts and I don't see how this is any different.

      • 

        Settero on 21/07/2016 - 17:36

        @KimProbable:
        sweet cheers looks like you are covered that way if vodafone does not want to help

• 

  Big Trev on 21/07/2016 - 07:46

  Don't get an M9. I had an M8, "upgraded" to an M9 but wish I'd kept the old one.

  The 10 is supposed to be OK from the reviews.

  I was a long-term HTC devotee, but my next phone will probably be whatever Nexus is out at the time (I'm probably at least 6 months away from looking at updating this thing).

  • 

    KimProbable on 21/07/2016 - 11:03

    The 10 is out of my price range at the moment, though it is tempting. What don't you like about the M9?
    I would spring for a new Nexus but they're just so damn big and my hands are small…

    • 

      Big Trev on 22/07/2016 - 08:29

      Don't like the location of the power button (although others seem to be going that way).

      Main issue is build quality and design issues. The camera glass cracked without me damaging it, apparently a fairly common thing. As described here: http://community.vodafone.com.au/t5/Android/HTC-M9-camera-gl…

      Also, they end up with little cracks around the corners of the screen on the bezel, mine has these cracks as described here: https://crowdsupport.telstra.com.au/t5/General-Mobiles/HTC-O…

      Performance-wise, I don't think it was any improvement over the M8, although I guess the M8 is probably now behind in software updates.

• 

  supnigs super skids on 21/07/2016 - 11:39

  +1

  i had an m7 with purple camera. buggers told me I stuffed it and that was the end of my HTC relationship. never again. prior to this i was always using HTC. even back in gteh day with teh atom, tytn and also tytn 2.