Philips CashBack Promotion - Taking forever to get $30 back ?

Lsubmariner on 19/07/2016 - 23:21

Hi everyone.

Bought an AirFryer during this promotion deal as per link, and sent through all relevant paperwork to claim the $30 cashback during May.
https://www.ozbargain.com.au/node/188941

Received acknowledgement email from the promotional company handling the cashback scheme called "The Winning Process". Since then with follow up calls one after another, they've given different excuses from the cashback is being sent to the next pay schedule and more recently, they haven't received any funds from Philips to distribute this to customers.

I'm just wondering whether anyone is still in the same boat waiting, or whether a complaint should be made directly with the ACCC?

Electrical & Electronics

Related Stores

Philips Australia
Philips Australia

Comments

  • scupper on 20/07/2016 - 02:03

    I forgot all about this. In what form was the rebate supposed to be?

    • submariner on 20/07/2016 - 11:20
      +1

      Cashback to your nominated bank account up to $50 depending on the kitchen appliance you purchased.

  • melb-matt on 20/07/2016 - 07:56

    I'm also still waiting for the cashback to be paid after receiving an email saying it would be 'paid shortly' on 21st June. Very dissapointing by Philips.

  • LYRICALRAVER on 20/07/2016 - 21:07

    i'm not surprised… those companies are all about the 'gimmicks' LOL

  • scupper on 21/07/2016 - 02:59

    I checked my transactions and it looks like they paid my rebate on 26/05/2016.

  • keepingtrack on 28/07/2016 - 14:13

    For anyone's reference - Contact # for Philip's Promotions department - 02 9912 4490, you can call up to check the status, was told they process it in batches based on fortnightly pay runs. Submitted mine almost a good two months ago, so hopefully will see something soon.

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