Citibank Emirates Card - Lounge Passes/Chauffeur Service

donbot on 19/07/2016 - 09:28
Last edited 19/07/2016 - 13:03 by 1 other user

I'm not far off booking 2 x Economy flights to/from Europe for Christmas flying Emirates. I have recently signed up for the Citibank Emirates Card to obtain 2 Lounge Passes for use in Melbourne, and to have the chauffeur drive to/from the airport (the annual fee is cheaper than parking at the airport for a month).

Is there someone who has recently used this card, to obtain these passes & chauffeur service, explain how it works? I never received my welcome pack from Citibank (had to have the card re-issued), and they can't seem to give me an answer I believe. I don't want to book it the wrong way and then not qualify for these extras, as this was the point of the card in the first place.

I'm hoping to be able to book at emirates.com to take advantage of the 10% offer for MSO members, pay for it using the card, then be able to organise the lounge passes and the chauffeur service.

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Citibank Australia

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  pantsparty on 19/07/2016 - 12:54

  Per the Citibank website:

  Chauffeur-driven transfers to and from Australian airports for Emirates Citi customers travelling in Economy Class on an Emirates operated flight number and aircraft is restricted to once per calendar year on purchasing an Emirates operated long-haul flight with an Emirates operated flight number and aircraft with your Emirates Citi World MasterCard® by the Primary Cardholder. Maximum capacity per car is 2 adults, with total luggage limit of two suitcases plus one carry-on bag. Additional charges apply if a larger vehicle or infant car seat is required. Excludes Trans-Tasman flights, Skywards Miles redemption tickets, travel industry tickets and group bookings. Mileage restrictions apply for details visit www.emirates.com/au. This service must be booked at least 72 hours prior to departure by calling Emirates on 1300 303 777. The Emirates Citi World MasterCard® Cardholder must be travelling on the Emirates operated flight number and aircraft to be eligible for the complimentary chauffer drive service. Chauffeur-drive is provided by Emirates and their authorised third parties to Emirates Citi World MasterCard® Cardholders. Citi accepts no liability for this service.

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  Peck on 19/07/2016 - 22:52

  +1

  This is how it used to be up until I cancelled my card last year. They post out the lounge passes automatically. It is not linked to bookings. You get them every year just after the anniversary of joining. for the limo service you have to make the flight booking with the card first, and then ring them and ask them to arrange the limo to and from the Australian airport of departure. There is a distance restriction (I don't recall what it was).

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    donbot on 20/07/2016 - 08:11

    Thanks. I had received conflicting advice from Citibank about the lounge passes, so this clarifies it along with another phone call to Citi to confirm it.