Warning: pc.byte sells items on eBay then expects the buyer to wait while their supplier ships the item.

Diji1 on 18/07/2016 - 23:47

I thought I was alone in being ripped off by pc.byte but it seems at least 4 people here have been ripped off by pc.byte in exactly the same fashion:

https://www.ozbargain.com.au/node/257837#comment-3862793

Don't believe the high eBay ratings because here's what they do:

  1. Take eBay order.

  2. Make customer wait 3 weeks until their supplier ships the item - note at this point they have your money and you have no goods.

  3. Maybe ships.

Immediately upon ordering they sent a message saying you have to wait until our supplier ships the item meaning they had no intention of shipping by the ETA. They held my money for a month before refunding it. And made me waste my time going through the eBay complaint process.

The high ratings are either past history or gamed, this seller is a scam artist.

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Comments

  • Nutrino on 19/07/2016 - 00:35

    My experience have been good. Brought 2 items. Anyways.

    • HarmonicMelody on 19/07/2016 - 09:03
      +10

      Have you bought any?

      • whodidthat on 13/08/2016 - 16:45

        They were brought to be bought

  • 82Degrees on 19/07/2016 - 01:39

    Well this is why I pay by paypal funded by credit card.

    If the seller doesn't send the item purchased, request a refund by paypal. If paypal won't do a refund then do a chargeback on the credit card. That way you'll have at least 2 layers of protection.

  • mskeggs on 19/07/2016 - 06:10

    So the scam is their supplier doesn't ship as fast as the listing indicated?
    Or that you thought you were buying an in stock item, but it took longer?

    • endymion on 21/07/2016 - 20:17
      +1

      They don't actually have it, but they list the item anyway. When you buy it they immediately blame the delay on someone else. In my case the listing was even updated after I bought it to show more in stock - which shouldn't be possible given the circumstances.

      There's no mention of the item being dropshipped. In the meantime you've already given them your money. I suppose you could initiate a dispute process with eBay or Paypal, maybe even go to the Police or Fair Trading, but most people won't bother… they'll just wait.

      So pc.byte keep making money.

  • nocure on 19/07/2016 - 08:00

    Sorry to hear that Diji , The item I ordered arrived within 5 days, no complaints here.

  • endymion on 21/07/2016 - 07:17

    I've been ripped off in exactly the same way by pc.byte. How can this even be legal? Surely selling something that you don't actually have is fraud?

    • whooah1979 on 29/07/2016 - 06:22

      How can this even be legal? Surely selling something that you don't actually have is fraud?

      only is they don't supply item and refuses to issue a refund.

    • malouphix on 21/11/2016 - 10:32

      Dropshipping you buy products the seller doesn't actually have. If they stated it's local stock, then they are arses.

  • 4892 on 29/07/2016 - 05:31

    Mate bought an item during the 20% off sale and I told him to check if they actually had the item to send.
    After a lot of back and forth the item still wasn't sent and they were more than happy and quick to cancel the order.

    I'm sure they do have a few items in stock but this isn't an isolated incident. They even advertise "get it fast" which requires an express post shipping option and max 1 day handling, so yeah that isn't going to happen on back orders/delayed dropship orders.

    If you need it fast I would think twice before ordering.

    • whooah1979 on 29/07/2016 - 06:25

      After a lot of back and forth the item still wasn't sent and they were more than happy and quick to cancel the order.

      they didn't have the item in stock so they quickly issued a refund. what's wrong with that?

  • Coops1 on 29/07/2016 - 21:02

    Ordered during CTEC20 edeal, no stock, advised they are waiting for supplier to supply them. Requested order to be cancelled and refund. What a process! AVOID AT ALL COSTS!

  • nerobass on 04/08/2016 - 23:34

    And I'll add to this post bought 32gb ddr4 ram in and a 980ti in the CTEC20 sale. Same MO as above they have to wait on the supplier. I suppose the reason so many of us are pissued off is that we chose this company because they were $20-$50 cheaper had we known that they didn't have stock we would have purchased from a more reputable seller. Not happy Jan.

  • roddy84 on 08/08/2016 - 12:55

    Just hope you never receive a faulty item and need to deal with them.

    Its been a nightmare.

    • Coops1 on 09/08/2016 - 20:41
      +1

      What was faulty?

      • roddy84 on 13/08/2016 - 15:40

        Motherboard

        Not their fault but but now over 1 month later I've got no idea whats going on after so many conflicting emails.

        • Coops1 on 13/08/2016 - 16:42

          Same here…. bent pins USB ?….Interested if yours is DOA or similar to mine. In my case, not there fault either, manufacturing is likely

        • roddy84 on 13/08/2016 - 18:01

          @Coops1:

          Everything looked good on mine but it wouldn't post. Initially they said they tested it and everything was fine so they were sending it back. I kept requesting a tracking number and got assorted replies then almost a month later they said they were waiting to test it.

          Then I stopped even getting replies to my emails.

          Did you have better luck dealing with them?

        • Coops1 on 14/08/2016 - 08:04

          @rob74:

          Still to send mine back…..will wait and see what happens with the turn around

        • roddy84 on 14/08/2016 - 14:00

          @Coops1:

          It will be easier to deal with a warranty claim to the manufacturer.

  • gadgetguy on 12/08/2016 - 19:30

    I got one from this offer which took 6 days.

    https://www.ozbargain.com.au/node/257903

    I was pretty happy with the service.

  • ChickenAdobo on 16/08/2016 - 15:39

    yeah i had so many order from PC byte this latest event left a sour taste on my mouth

  • 1bug on 19/08/2016 - 21:42

    There seems to be a rapid increase in Negative feedback in the last month compared to the same feedback over the last 12 months
    http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&u…

    Feedback ratings as at 19 August 2016 at 9:11pm AEST…

    1 month 6 months 12 months
    Positive: 5,200 25,305 45,546
    Neutral: 54 158 226
    Negative: 85 170 200

    Negative feedback as a percentage of Positive feedback:
    1.63% for most recent month (85 / 5,200)
    0.67% for last 6 months (170 / 25,305)
    0.44% for last 12 months (200 / 45,546)

    I wouldn't be surprised if Negative feedback continues to rise.

  • EmployeeDealDash @ PCByte on 21/11/2016 - 09:47

    Diji1
    Hey Mate :) Really sorry for regards to your product! Hope it came on time and working condition!
    Would you like to forward the issue to myself
    [email protected]
    And we can get this resolved asap!

    Thanks buddy

    • SnoozeAndLose on 21/11/2016 - 09:53

      I am happy to hear how you could resolve it as you have no stock on hand??

    • malouphix on 21/11/2016 - 10:35
      -1

      4 months later vendor replies on forums post…

      Customer service at it's finest!

  • Sven777 on 09/11/2021 - 21:49

    Six month warranty on a refurb (like new) scooter. I’ll you tube it and fix it myself rather than give them another cent.

    Never buying stuff from these guys again. Sent me three defective scooters (bought 5 in total). Freakin scammers, dealing in defective goods and passing them off as ‘refurbished’ when they have done fk all to check they are actually fixed. In actual fact the second two scooters they sent me were both stuffed and I moved all the good parts to one scooter so that I at least had one working unit and then put all the defective parts in the one I sent back. Refurbished MY A$$, I bet they don’t even check these at all. They just buy rejects and sell them off and hope that the unsuspecting buyer won’t bother to speak up.

    Ordered on 06/04/2021 and it was playing up well before the six month period, but I did not get around to emailing until 11/10/2021, just FIVE DAYS LATE. Actually I did not even think it was legal to give anything less than a 12 month warranty. Maybe I'll talk to Dept of fair trading to see what recourse I may have through them.

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