Carded with Large Parcels (Australia Post)

L2025 on 15/07/2016 - 22:06
Last edited 16/07/2016 - 15:23 by 1 other user

Hi,
is it standard procedure for Australia Post to card someone for some of their parcels without even attempting delivery? Its happened twice in the past 6 months. First time it was a microwave (definitely not huge) and the other was a lightsaber! The card had a sticker on it "please ring for delivery of your large parcel the next business day…" Why not just have it in the van and knock on the door!
Funny thing is when the Mrs called, it could be delivered Tuesday, not the next business day. In the end I went for a drive and collected it myself!

Has this happened to other people? Its not exactly what I expect from a postal service, whose main job is to deliver!

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Comments

  • Unbranded on 16/07/2016 - 08:39
    +2

    I'm sure your parcel guy is following health and safety rules by not lugging a large, heavy box around for customers who may not be home. Saves the poor guy's back and no complaints from you about your parcel being stolen. If you sign up for MyPost Deliveries, you can track, redirect or leave delivery instructions for drivers.

    • 2025 on 16/07/2016 - 10:26

      I cant understand this. The microwave was about 15kg, if a delivery driver can't carry that load he should be in a different role. The light sabre is a toy! When I picked it up a significantly older and frail lady handed it over!

      I suggested he have the box in his van and knock on the door. He doesn't have to lug it around for people that aren't home, it stays in the van.

      I am still wondering if this is a normal experience from AUstralia Post?

      • pais on 16/07/2016 - 19:47
        +1

        It's not explicitly the weight itself; often it's a combination. The microwave would almost certainly be classed as a large, bulky or awkward item by a reasonable person.

        The light sabre is just laziness.

        • 2025 on 16/07/2016 - 21:23

          Yeah it was easy to classify the microwave as awkward. But why card it straight away? Shouldn't they at least have it in the van incase I'm home?

  • holdenmg on 16/07/2016 - 09:35
    +2

    I don't honestly see why you need a both a Microwave and a Lightsabre…

    • 2025 on 16/07/2016 - 09:43
      +5

      My last sabre fell out of reach during a heated argument with my dad

  • DJ Sex Crimes on 16/07/2016 - 15:36

    Delivery drivers will never keep parcels in their van in case it gets broken into. Also, they get paid per parcel, whether they deliver it to the customer directly or if it gets carded and goes to the post office. If your were a driver, would you lug a 15kg package up some stairs? No, probably not. It may not seem like the best system, but it is what it is at the moment.

    • 2025 on 16/07/2016 - 16:48

      The way its happened in the past:

      1) park
      2) knock on the door
      3) fetch parcel from van OR fill out card and return the parcel to the depot
      4) happy customer

      Aus Post:
      1) park
      2) card
      3) unhappy customer

      Which one is supposed to happen with Australia Post?

    • whooah1979 on 17/07/2016 - 00:51

      Delivery drivers will never keep parcels in their van in case it gets broken into.

      if you're talking about ap contractors. then yes, they keep mail articles overnight. it's called carryover.

  • retiredfeline on 17/07/2016 - 00:40

    I've given up on home parcel delivery since I'm never in the times they deliver and they'd card me anyway. So I use parcel lockers. I once received a bread maker on a large locker. Microwave might be a tad too large. Something that big I'd have to collect from a PO of my choice hopefully not at a busy time (e.g. when people who haven't got the hang of paying bills by Internet visit).

  • whooah1979 on 17/07/2016 - 00:49

    The card had a sticker on it "please ring for delivery of your large parcel the next business day

    Funny thing is when the Mrs called, it could be delivered Tuesday, not the next business day.

    Its not exactly what I expect from a postal service,

    you may be confused. ap doesn't do re-deliveries.

    • 2025 on 17/07/2016 - 10:31

      Ah ha! So the local dc is running a scam to squeeze more money from hq by putting these stickers on the cards?

      • whooah1979 on 17/07/2016 - 10:54

        Ah ha! So the local dc is running a scam to squeeze more money from hq by putting these stickers on the cards?

        i've no comment on that matter.

        ap doesn't re-deliver mail articles that has been carded to the lpo.

        • 2025 on 18/07/2016 - 00:07

          Well here is the catch, its too big to go to the LPO. (lightsaber box ~115cm) But they didn't even attempt delivery. I got carded before it seems to have left the delivery centre, or hub, or whatever its called.

  • tonka on 17/07/2016 - 19:18

    Maybe the local Post Office isn't accepting large parcels if no one is home.
    Mine is like that they say they don't have the room. Better this method then carding people not home and requiring them to travel 3 suburbs to collect from a Post Office that has room which is what I get for large parcels.

    • 2025 on 18/07/2016 - 00:19

      The LPO wouldn't have accepted the sabre, it was 115cm long.
      My problem is they didn't even attempt delivery. I was home all day. If they had tried, I wouldn't have had to drive for 40 mins to collect it. My other choice was wait another 4 days for them to actually deliver it, which is not acceptable. I'm cool with the drive if I miss the delivery. But I'm not cool with it if its before they even try!
      Maybe its a different process with "bulky" items, which I've discovered here. I dunno if its just my area or not. It just seems strange to send a van with a card instead of the actual item.

      • tonka on 18/07/2016 - 00:44

        Yeah, what I'm saying is that most people would prefer to schedule the delivery rather than risk having it carded because they were out then having to travel to the closest distribution centre, which sounds like your 40 min drive. The difference is you got to have a choice.
        Surely you're not home 24/7 every single day.
        If they delivered it within the Aust Post time frame prob 4-5 days you don't really have grounds to complain they are providing the service they were paid for. Sounds like maybe your driver just goes a step further to make sure you will be home.

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