CHOICE: Telstra Customers Should Be Released From Contracts Due To Repeated Service Outages

Diji1 on 11/07/2016 - 18:19

This is because at the moment Telstra is more expensive than anyone else: 92% more for internet service and a more palatable 35% for mobile services and yet they have had repeated long outages which the other providers have not.

Basically Telstra looks like they can't network their way out of a paper bag with the service levels they have. Furthermore CHOICE maintains that the "free data days" that Telstra provides on days when no one was going to use the network anyway doesn't make up for the impact on customers.

Telstra's paid clowns aka public relation provided yet more hilarity as they usually do by telling CHOICE that “network quality is central to getting value from a plan”. :D You just cannot make tihs stuff up LMAO.

https://www.choice.com.au/electronics-and-technology/phones/…

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Comments

  • spackbace on 11/07/2016 - 18:23
    +4

    CHOICE: Telstra Customers Should Be Released From Contracts Due To Repeated Service Outages

    Sigh Another sensationalist headline over a sensationalist article.

    Jees, your headline doesn't even summarise the whole article, merely a paragraph at the bottom of the page.

    • Diji1 on 11/07/2016 - 18:32

      Sensationalist definition, subject matter, language, or style producing or designed to produce startling or thrilling impressions or to excite and please vulgar taste

      Glad you find my posts startling and thrilling.

      I think.

  • snappy1234 on 11/07/2016 - 18:41
    +1

    I agree with Spackbace.

    Choice is shall i say -very selective with their methodology.

    (appliance testing etc as well)

    • fruit on 11/07/2016 - 18:47
      -1

      Elaborate?

  • [Deactivated] on 11/07/2016 - 18:43
    +1

    When the Telstra mobile network is working it is much better than the Optus coverage. I used to be on the Telstra network and hardly ever ended up in a mobile dead zone. There heaps of areas now where Optus doesn't work and Telstra mobile phones do work. This is one of the reasons that mobile rates are more than Optus rates.

    • altomic on 11/07/2016 - 19:32

      I have a telstra work mobile and it doesn't get coverage from the north end of the redcliffe peninsula (north Bris), but optus is fine.

    • [Deactivated] on 12/07/2016 - 05:45

      Other way around for me. Telstra is a dump ahere i live and optus has the best coverage over all networks.

  • 00 on 11/07/2016 - 18:52
    +2

    I've used Tesltra broadband since early days of Cable (circa 1998) and switched to other providers, ADSL, ADSL2, moved house, went interstate but always come back to Telstra Eventually. Overall their service is superior in the longeun

  • cDNA on 11/07/2016 - 21:01
    +1

    Been with Optus for 20 years and haven't had any major issues. I'm a city slicker so I rarely travel to remote places, so that whole coverage bullshit telstra pedals is of no use to me.
    I admit, Telstra is faster, but I use 4G on my phone and no one needs 100 Mbps+ download speeds on their phone. Optus does the job.

  • Olokun on 12/07/2016 - 07:32

    Would love to be released from my contract, keep my Apple Music sub and then move to Telstra prepaid.

  • [Deactivated] on 12/07/2016 - 08:51

    Never had an issue with optus, was with them from the lates 90s and broadband cable.

    I seriously couldnt justify telstras prices when optus was just as good.
    Was with optis until the new house recently which telstra own the complete network and im with tpg unlimited now.

  • LucyDartnell on 12/07/2016 - 08:56

    Where I live I must use Telstra for mobile and home otherwise I will have no service on my phone or no isp will service me

  • OldBugger on 12/07/2016 - 12:56
    +1

    I've experienced my fair share of outages with Telstra ADSL and home phone line. Not the best scenario when both go at the same time when we live in an area of no mobile reception.

    After monthly outages this year, I decided after last week's minor outage (only 18 hours worth) to request compensation via their online complaint form. I hadn't done this before so I thought a couple of months credit would be fair. They agreed without any fuss and I now have $180 credit. I'm happy to stay with them if I am promptly reimbursed in some way when the occasional error occurs. Frequent long outages may be a different story.

    Telstra have been good to deal with in this area so far. In another example, when I switched to their ADSL/home phone package it included complementary CID (caller ID). However when my CID wouldn't work on my line for an unknown reason, they compensated me for my contract length (24 months) of normal CID rate ($6/m) = $144 credit. I would say that was pretty fair.

    I'd suggest always contact Telstra when a fault occurs (if only to ensure it is logged) and to request compensation if you wish. If not, live with it or change providers. No point whinging over the faults of a company.

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