Jetstar Lost Baggage - Claiming Compensation

Howza2 on 09/07/2016 - 18:33
Last edited 10/07/2016 - 09:17

Hi all. Today I flew on a direct domestic flight (3 hours) Cairns to Sydney with Jetstar and unfortunately my 1 piece of checked baggage did not arrive on the carousel and is now lost. I did not take out travel insurance for this trip (not ideal I know). I immediately contacted Jetstar and they have started the procedures to locate the bag - although 3 hours later they still cant say even whether the bag left its origin point.

  1. I was wondering whether anyone knew A) what I can claim in the meantime while I wait for them to attempt to locate it - e.g toiletries vs business attire as obviously I have nothing on me at this point and B) what these claims would typically be capped at. I couldn't find any clear directions online but on the phone the customer service representative vaguely said I could make a claim after 8 hours?

Cheers for your advice much appreciated! Thanks everyone :)

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Comments

  • Gunther on 27/09/2016 - 13:19

    This is really what travel insurance is for… sorry to say you might be out of luck!

    • djkelly69 on 29/09/2016 - 22:29

      I don't agree - by this logic couldn't airlines do anything with anyone's luggage and not have to compensate anyone?

      OP, I really think the airline is the only one who can answer this. I would assume there is a fair amount of discretion with these sorts of things.

  • spacemansam on 30/09/2016 - 01:38

    Have a look at this link on Jetstar's page.
    http://www.jetstar.com/au/en/contact-us/lost-damaged-and-del…

    Also, it is quite rare that airlines specify the exact amount that they are willing to compensate, probably because this will encourage people to spend up to that amount whether they they need to or not. My suggestion would be just buy what you need and not go overboard!

    Good luck with it all :)

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