ADSL2+ to ADSL shifting due to Unavailability in Area. Do we need to stick with Contract. Suggestion Plz

Lcleetus27 on 09/07/2016 - 15:00
Last edited 09/07/2016 - 16:01 by 1 other user

We are moving our house to a new location.Currently we are with TPG Home bundle with 24 month contract plan.19 Months still remaining.
TPG claiming that in our new location home phone bundle plans with ADSL2+ not available.They can offer only offnet ADSL and also we need to apply for a new phone number with telstra. TPG cant give my current number which i port from dodo to tpg.If i want to cancel ,need to pay them 350 dollar.They cant pause the billiung as well till i get a new phone number.

I really want unlimited international calls and data..How can i get rid off this situation..

Your valuable suggestion plz.

• 

  whooah1979 on 09/07/2016 - 15:04

  +1

  If i want to cancel ,need to pay them 350 dollar.They cant pause the billiung as well till i get a new phone number.

  .

  13.4. Relocation of a Naked ADSL2+ is not possible. If you move premises, you must cancel your Naked ADSL2+ service, if such cancellation occurs during the Minimum Contract Period, early termination charges as specified in clause 8.2 above will be payable.

  8.2. If, during the Minimum Contract Period, you cancel the Service, or we cancel the Service because of your default, you must pay an early termination charge. Such termination fees are set out at http://www.tpg.com.au/products_services/homephone_additional… for ADSL2+ with TPG Home Phone, http://www.tpg.com.au/small-office-home-office/additionalpri… for ADSL2+ with TPG Landline Rental, http://www.tpg.com.au/products_services/ull_additionalprices… for Naked ADSL2+ and http://www.tpg.com.au/fttb/additional-pricing for FTTB services.

  https://www.tpg.com.au/terms_conditions/ull_no_voip

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  Diji1 on 09/07/2016 - 15:48

  +3

  I don't know. Pity Australia chose the clown that chose not to fix your internet though.

  

  Diji1 on 09/07/2016 - 15:48 (Collapsed - Offtopic. Show)
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  Morien on 09/07/2016 - 16:12

  +3

  You signed a contract to provide ADSL2+ at x residence. You are moving away from x residence, so if you do not continue to have a service with TPG that satisfies the contract, then you are breaking contract, not TPG.

  Net is often the last thing people consider when moving, but it is what it is. Live and learn :(

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    grimace3 on 09/07/2016 - 21:24

    Exactly right. The OP is moving, TPG isn't making them move, so why does the OP Think they can get out of a contract because they're moving and TPG can't provide a service? Tff….