I have a phone arriving via dhl express. Can i open the parcel infront of the delievery guy before signing to check if its all intact. Ive heard that its hard to claim back from them if you open it after the guy leaves and it turns out to be broken.
Can you open your parcel infront of the delivery guy?
hmac on 03/07/2016 - 19:16
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what do i say to the guy because usually they make you sign first and then give the parcel
After I sign, I just tell him I want to open it to see if its broken in front of him. I've known the UPS guy that delivers on my street for a while now, so he always lets me open the package first before I sign/ same with when he comes to pick up a package.
Couriers are not going to wait around for you to open a parcel except maybe if the parcel is damaged.
Do you think they get paid to stand arrive whilst you stuff around unpacking your parcel? Signing for delivery is just that and has nothing to do with the goods inside.
If the parcel is damaged note this before you sign or refuse delivery.
Edit: downvoted by someone that lives in a fantasy land where couriers are paid the same even if they only deliver ten parcels a day. Australia Post contractors get paid $1 per parcel, do you think they can afford to stand around whilst you stuff around?
not sure what that has to do with the courier…
they did their job.Box it came in is perfectly fine but they sent you a broken phone. Like say cracked screen.
What does this have to do with the courier?
You are not gonna refuse this delivery since box is fine. Then find out phone is not.
What does this have to do with the courier? Using your logic the courier has to stay for a few hours whilst you check the phones operation.
Scenario 1) he gets sent a block of wood.
Scenario 2) he gets sent the wrong item.
Scenario 3) he gets sent a used item.
Scenario 4) he gets what he paid for.The first three scenarios the op can then refuse delivery.
How can the OP refuse delivery when he can't open the parcel until after he signs for it? What part of the courier company only delivering the parcel is hard for you to understand? The parcel is unable to be opened until it's been signed for with the possible exception of a damaged box.
All can be done in seconds.
Utter rubbish, opening the box and inspection will take minutes not seconds and that's a best case scenario.
Yes granted the op could still be sent an item thats doa but since that will take time to test thats for the op to deal with where or who he bought it from.
The couriers job is delivery, not holding your hand like your mummy. Put on your big boy pants and deal with this like an adult and don't stuff around the courier.
As for the op. Just ask and see what they say. Explain briefly why you want to do it. If they say no. Then so be it.
Don't ask, it's not the couriers job and don't put them in a position that can affect their employment.
"How can the OP refuse delivery when he can't open the parcel until after he signs for it? What part of the courier company only delivering the parcel is hard for you to understand? The parcel is unable to be opened until it's been signed for with the possible exception of a damaged box."
Got it. Clearly Google Chrome's delivery guy is not doing what he is suppose to. Lets release the hounds on him.
"The couriers job is delivery, not holding your hand like your mummy. Put on your big boy pants and deal with this like an adult and don't stuff around the courier."
Firstly play the ball not the man. Secondly not suggesting we all do this to every delivery and to every delivery guy. Just saying that other people have done it. Granted Google Chrome has a rapport with his deliver guy.
"Don't ask, it's not the couriers job and don't put them in a position that can affect their employment."
Lets say the op asks. He get a swift no in response. Op drops the subject and everyone goes about their merry way. Clearly Google Chrome had to ask for the very first time if that was ok. Just putting it out there.
And for the record i have never done this to ask if i could open a parcel before signing it but clearly someone did.
Don't have handcuffs, then zip tie the courier to your door handle then take your leisurely time in inspecting the goods, if he protests gag him. Odds are the courier is a sh*tty person so you shouldn't worry if they get fired. Because we all love those couriers who pre-fill the receiver wasn't at home card and put them straight in the mailbox without knocking on the door.
Couriers get paid on different pay structures depending on what they do.
Some get paid be drop, some per job and yes some even per hour.what do i do if the phone is broken? im not purchasing online, im getting my phone delivered after repairs. I know its not broken when it was posted
I know its not broken when it was posted
What makes you so sure?
You have two points of view on this. Either the phone was already broken prior to shipping (sellers fault), or it was damaged during transit (courier's fault).
because i did nto buy the phone, it was shipped by a relative after i sent it for repairs
you do know couriers are paid a 'wait time' if they are paid per job.
The wait time is calculated in the fee structure and DIFOT of the drivers.
In saying that if you don't use this allowed time the driver is able to complete more jobs, so yes they get paid a certain amount of 'stand around time'.
PS. I didn't down vote you.
If the packaging on the outside isn't damaged then I don't see how the device functioning or not is any of the delivery man's business.
My concern is the phone getting damaged during delivery. I know the phone isnt damaged, my relatives are sending it back after it got repaired
You're contradicting yourself. You say you "know" it isn't damaged, yet when you last had it, it was damaged and hence the reason it was sent for repairs.
What you meant was - you hope it isn't damage because you trust your relatives.
i sent the phone back because of touch issues, the phones digitiser was replaced. I know its not broken and ive seen it
@hmtk:
I never said it was broken, only you ever implied and inferred so.Still doesn't change the logical basis of my original statement.
And by your flawed logic, because you've seen the phone "unbroken" at some stage would mean that it was handled and posted by your relatives in the same condition?
Well if it's just in a plastic courier bag ("satchel"), you could hit it with a sledgehammer and the bag would look fine, meanwhile the phone is now a non-functional powder.
For things of value I set up a camera and fill the opening that way if it turns out to be a brick it's pretty easy to prove.
For things of value I set up a camera and fill the opening that way if it turns out to be a brick it's pretty easy to prove.
Unless you video it from the moment the courier takes it out of their van the video is of limited use as it can be argued you tampered with it.
Maybe I'll start wearing my action cam when I answer the door. People don't think I'm weird enough yet, that should do it.
You have seed in your username, don't discount your weirdness :)
OP if u have such insecurities about receiving items damaged, maybe buying online isn't for you. There is a reason why buying online is generally cheaper, and one reason is that it's a hassle when stuff goes wrong coz there is no shop front to return to. Sadly, it's the price u pay .
im not purchasing online, im getting my phone sent back from relatives overseas through dhl
Maybe you should fly there and pick it up if you're gonna be paranoid about it.
Oh I humbly apologies for making that assumption.
So you don't trust your relatives to send you the fixed phone? Or did they not package it correctly?
packaging was done by the courier who it was organised through. packaging was paid for
Are you avin a laff?
Courier here, just remember what you are signing for. You are signing that the package arrived, not the condition of what's inside the box. Your signature does not absolve the sender of sending you the wrong thing or a defective product, it merely helps the courier prove the item was delivered.
If the outside of the box is damaged THEN you have cause to complain to your courier and/or ask him to wait, and they may be sympathetic to your cause and wait around to see if your product is damaged. But all they can do is recommend that you refuse delivery and have it returned to sender.Bottom line, I have no obligation to wait around for a customer to unbox his package, turn on his electronic product to see if it works etc. Call the sender if what they sent is bad. Don't kill the messenger!
If the box isn't damaged then it could be argued that the contents were not adequately packaged. Really seems like a no brainier but you keep asking the same thing a million times…
Likewise if you're so concerned then why not pay for insurance?
I hope you are not trying to send a phone with cracked screen, just to blame and claim ;) Nothing personal, just sceptical.
ahahah nah, i just got the screen replaced during repairs
For stuff like that Id write UNINSPECTED next to/above my signature (as the small print will often say received ingood order etc.)
that means nothing. you are signing that it was delivered (the whole package not just the item inside)
I've had two experiences with exactly this. The OP is perfectly entitled to request they stay while they open and it is in fact a condition of the insurance for some shipment companies.
One was auspost from an international shipment, a tap. They advised that I should inspect ON delivery. So when the mailman handed over the box and it rattled he suggested I open it. Tap was broken and at that point he never delivered the item, said it was DOA and it got returned to the seller at no cost to myself and I received a full refund. This was back in the day before PayPal refunded return shipping costs and returning the tap to Taiwan for the refund would have cost me more than the item itself.
The other was when I happened to see my postie shoving what I knew was an iPhone into my mail slot. Told him he should have buzzed and said I really hope it's not broken. He waited while I opened. Thankfully it was fine….
I've had two experiences with exactly this. The OP is perfectly entitled to request they stay while they open and it is in fact a condition of the insurance for some shipment companies.
The OP has no right to request the courier stay whilst they open it! Utter bollocks that this is a condition with some insurance companies, no courier is going to allow inspection of goods unless you pay for a premium service.
One was auspost from an international shipment, a tap. They advised that I should inspect ON delivery. So when the mailman handed over the box and it rattled he suggested I open it.
It was clearly damaged from the sound, this is the same as a damaged parcel.
The other was when I happened to see my postie shoving what I knew was an iPhone into my mail slot. Told him he should have buzzed and said I really hope it's not broken. He waited while I opened. Thankfully it was fine….
Wow you must be a delight to deal with! Why should the postman buzz you when they are making a delivery that can fit into your slot? If you spoke to me like that I'd be sticking it in your "slot" sideways.
Sorry but that was precisely the condition - that the package be inspected on arrival and delivery refused if the goods were damaged.
And the delivery did not fit in the slot. He was shoving it in as I said.
Goodness I don't know why there's a need for personal attacks, I'm just recounting my own experiences for the benefit of the OP.
The OP has no right to request the courier stay
Well he could ask them, but the courier is just not obliged nor expected to stay.
OP my other tactic if I have a parcel arrive that I think had been packaged poorly is to video myself opening it. Show that it's all sealed when the recording starts and unwrap it on camera. Ive even gone as far as starting the recording when I hear the postie buzz with the package. Then it's continuous footage from before delivery to opening.
This way I at least have some proof that damage occurred before it came into my hands. This helped once when an iPhone got sent and had one layer of bubble wrap and floated around in a satchel. Screen totally smashed on arrival and I received a refund from the seller.
It sounds a bit obsessive but after enough bad experiences it's worth the extra few minutes to do that.
Oh god - what part about the courier delivering the package don't you understand? The quality of the goods have NOTHING to do with the courier - unless it was caused by the courier. Holy crap this site has some simple users.
Ahmed Fahour, is that you? ☺
Do you want 'missed delivery' cards for the rest of time until you move houses? Because that is how you get 'missed delivery' cards!! (Archer voice)
For most of the couriers in my old area, you didn't even have to do this to get missed delivery cards. They'd just leave them regardless.
Where I used to live in Glen Waverley you didn't even get missed parcel cards sometimes
Why not just record a video when you open it?
Can i open the parcel infront of the delievery guy before signing to check if its all intact.
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couriers please:
legally, no. a franchisee (and their drivers) can't legally open a consignment because they don't own consignment. this also means that they can't legally allow a consignor to open a consignment before the delivery is complete. complete means a name and signature capture.
auspost:
legally, no. it's an offence under the apc act to open or examine an article while "in the course of post". only a person authorised under the act can do so. even the local police can't open without permmision.
http://www.austlii.edu.au/au/legis/cth/consol_act/apca198933…
Agreed. That reflects exactly what my postie told me - a parcel remains under Auspost's possession until it's been signed for. A Recipient cannot open the parcel until s/he's signed for it and possession changes hand.
edit
this also means that they can't legally allow a
consignorconsignee to open a consignment before the delivery is complete.
I had a courier stick around to spy on my undressed girlfriend once if that helps. Not quite the same package
That's definitely a case in which you want to unpack 'the goods' after the courier has gone!
I hope he didn't get his package out.
Hypothetically, what would the courier do if the phone was broken? You want it resealed and postage paid on the house?
Yes, I've done it with UPS.