So I wanted to have a play with a cheap dedicated server. Online.net seemed like a good option. I purchased a DEDIBOX XC 2016. Cost me €25.86 for the setup fee + the rest of June's worth of the server. On their site, it had an article about KVM over IP.
On that article it clearly states (or stated, they've now taken it down - confirmation of their shadiness) that you can request KVM over IP is added to a server. I noticed my box didn't have it, so I requested it.
I was told it's not possible, as their new 2016 XC/SC models don't have KVM cards. I said 'Okay then, I'd like a refund, it's of no use to me'. I was told that it's not possible, as the DEDIBOX XC 2016 page states that a serial console is available, and doesn't mention KVM. This is not stated on any of the order or purchase pages - only the product page.
I was advised this was not possible, as 'The documentation website is not a reason to assert a refund.' - basically telling me, just because they messed up an article ON THEIR OFFICIAL WEBSITE and therefore misled me, I'm not entitled to a refund.
I paid with my Visa Debit (they don't take PayPal) so I have no buyer's protection.
Here's a cached version of the article stating "At any time you can make a KVM over IP application by contacting the technical assistance." https://webcache.googleusercontent.com/search?q=cache:ju06pa…
Thoughts? Suggestions? Am I in the wrong here?
You could possibly do a Visa Chargeback 'Item Not as Described' if you contact your bank.