Small Rant

Related Stores

Digital Cinema

• 

  Savas on 18/06/2016 - 12:05

  +1

  Definitely feel some empathy for you. Will have to support your business next time in Sydney

• 

  tonyjzx on 18/06/2016 - 12:24

  +4

  I'm putting this back on you. You created these kinds of issues so you have to wear it.

  People are shit, especially ozbargain folks. If you do arcane requirements well then reap the whirlwhind.

  Why not do this?

  Just say you want $5 or $10 each. All money goes to a charity of your store's choice.

  Then after the sale you can post a goddamn big cheque showing how awesome you are.

  Instead you try to bank on the "goodness of people".

  • 

    atish digitalcinema on 18/06/2016 - 12:39

    I see what you are saying

    But then if the cheque is for a small amount then people may accuse us of pocketing some money. If I want to donate to a particular charity others may not be happy with it. So on and so forth.

    • 

      shadowarrior on 18/06/2016 - 14:51

      +4

      Print out forms, which has a tickbox against those selected 5-6 charities. Advertise as, special price for these items, all money goes to charity.
      When a customer comes in for these said items, take the money from him, ask him to put a tick on which charity he wants to donate to.
      Keep individual collection boxes inside your cash/monies drawer and allocate the fund based on which charity the customer selected.
      Every day, count and sum the total amount added to each charity. Have a board which updates the total amount gone in towards the charity.
      In the deal make sure you stipulate an end date for the deal, and that after said end date, cheques will be issued against said charities (from the money you collected) and you can donate the cheques to the charity offices.

      • 

        tonyjzx on 18/06/2016 - 17:19

        You know what, if you want to pocket the money, that's fine. There's no requirement that you have to give 50% or 75% or 100%. That's better than most companies do.

        You could even keep all the money for yourself and still post your 'huge cheque' to a charity.

        I dont think you could sleep at night if you did that.

• 

  holdenmg on 18/06/2016 - 12:27

  +4

  A raffle ticket isn't a donation, it is a purchase or entry into a draw.

  The Tax Office offers deductions at $2 or above to registered charities, but not for raffle tickets…

  "If you receive something for your donation (e.g. raffle ticket, pen, bandana), you cannot claim that donation on your tax return. This is because the ATO sees this as a transaction where you receive a good/service in return for the money you donate." https://www.etax.com.au/claim-tax-deductible-donations/

  I wouldn't feel obliged to recognise it as a donation. Similarly, if a donation is made prior to your offer date, I'd look at only donations made after.

• 

  Davo1111 on 18/06/2016 - 12:37

  From a non retail but similar experience. It's easier just to collect the money yourself and donate it at the end of the period.

  In terms "proving" you donated the amount, you could just publish the direct deposit reciept and log book with donation amounts on your website.

  • 

    atish digitalcinema on 18/06/2016 - 12:40

    Yes but I could show an amount of, for example, $300

    then others will be saying "hmmm $300 seems very low"

    • 

      Davo1111 on 18/06/2016 - 12:51

      yeah, but the log book scan takes care of that. Date/time/Name (or anonymous)/amount.

      Anytime there's a donation, you ask them to fill it out. At the end of the period just scan it all up with the receipt. So anyone (including those who donated) can see their own name/handwriting.

      If someone said $300 seems very low, well you'll have published a list of 60 names and $5 donations- all in different handwriting.

      That's what i would do anyway.

• 

  Slippery Fish on 18/06/2016 - 15:18

  +1

  The one who checked to see if you had instock was obv treating it as a sale. Id charge them full wack for that personally.

  In future id have a blind gift and list the items in the gifts. No picking but a chance at your item, didnt get it, donate Nd try again. 1 per donation, do multiple if you want more items.

  That is how you solve the scummyness, I feel your frustration.

  • 

    spackbace on 18/06/2016 - 16:52

    In future id have a blind gift and list the items in the gifts. No picking but a chance at your item, didnt get it, donate Nd try again.

    That sorta reminds me of the Eb Games/Starlight foundation set up. From memory, you choose a donation amount, and it's luck if the draw as to what you get, but there's different inclusions.

    OP could certainly look to that sort of model next time, and could open it up to online sales as well.

    ---

    So let's say there's different tiers ($10/$20/$50), with different possible products (make sure customer knows exactly which options they might get), and charge postage on top if need be :)

    Just a possible solution :) no doubt the good buyers far outweighed the bad ones anyway :)

• 

  pais on 18/06/2016 - 15:27

  You can't do much about it. There'll always be people looking to take advantage of a deal - that's retail. You can basically break retail into 80% being normal/average, 10% being great customers (the kind that leave positive feedback, tell their friends, etc.) and 10% being… below average.

  I've dealt with many OzBargainers and most are normal though usually more savvy shoppers, but obviously some fit in the bottom 10% I mention above. I'll spare the stories but basically that's retail. The bottom 10% are usually the ones all but impossible to please, so focus on pleasing the top 90%.

• 

  PJC on 18/06/2016 - 16:30

  +1

  OP, I sincerely congratulate you for your superb efforts. Unfortunately, some people lacked the consciousness to get into the spirit of it.

• 

  Diji1 on 18/06/2016 - 16:35

  -3

  The customer is always right.

  Nope.

  Using the old Pareto's Principle 20% of your customers will cause you 80% of your problems. You might think about ways to weed these out if possible ;)

  And another guy had come into pick up his earphones and then I asked him if he could leave a Google review with his gmail account, left us a 3 star review.

  Not sure why your annoyed about that?

• 

  Speckled Jim on 19/06/2016 - 09:51

  +1

  Wanted to have a small rant

  ?
  That was medium at the very least.

• 

  atish digitalcinema on 19/06/2016 - 10:28

  +6

  An ozbargain user just came in 2 mins ago with a $50 donation. He did not want his name mentioned.

  • 

    michaelTito on 19/06/2016 - 10:46

    CLARK KENT!