JB Hi-Fi Click and Collect - Realised Box Was Empty Only after Getting Home

Beejay on 09/06/2016 - 22:43

Hi, I got some earphones click and collected as part of this deal from JB Hi-Fi. I collected the order this afternoon and was content with testing the bluetooth speaker when I got home. about 10 minutes ago, I decided to try the earphones out. It was only when I went to open them that I noticed the shrink wrap had been neatly cut off the bottom side of the box where the opening was. I opened the box and my fears were confirmed when there were no earphones at all in there.

Has anyone been in a situation like this before? I am going to ring them up tomorrow but I really don't know what they are going to say. I don't really have any evidence that there was no earphones in the box when I left the store.

General Discussion

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • shapers on 09/06/2016 - 22:46

    I placed an online order probably 3 months ago for about 10 cameras, one of them was broken and another didnt actually have a camera in the box. i took them both into my local and they were really good, asked if i wanted a refund or to get them exchanged for new ones . Opted for the exchange and i received them the next day in the mail

    • Beejay on 09/06/2016 - 22:49

      Thanks, good to know. I'm hoping this kind of thing has happened before and they don't kick up a fuss.

      • shapers on 09/06/2016 - 23:26
        +1

        Yeah I think you'll be fine if you tell them what happened - just depends what the staff are like I guess.
        Let us know how you go :)

  • WalterPPK on 10/06/2016 - 08:25

    I've had that happen with a Blu-ray player from the Good Guys once. Popped back in and they fixed it up in three minutes. The cardboard box literally weighed more than the player.

  • [Deactivated] on 10/06/2016 - 09:01
    +1

    I bought a PS3 game ages ago, might have been the original Modern Warfare from them. It was factory shrink wrapped and everything, but when I got home there was no disc. I drove straight back out there to explain. Awkward situation because like you there's no evidence, but they took my word on it and issued me a replacement. I'd get in touch sooner rather than later though.

  • Beejay on 10/06/2016 - 11:19
    +1

    Went down this morning and they were fine about it, replaced it straight away. Very relieved as they were relatively expensive earphones.

Login or Join to leave a comment
Login Join