AmEx Connect Offer Voided - Retailer (Trenery) Split Order into Two Separate Payments

The Champagne Mile on 25/05/2016 - 11:36

Hi All

I recently registered my AMEX card for a current Trenery offer (Spend $140, get $40 back). Today, I placed an order for $145 worth of goods. I've just checked my order history, and can see that Trenery has actually split the order into two paymnets of $70. As such, I won't meet the criteria for the $40 refund.

Does anyone have any suggestions as to how I could go about fixing this? If it's not possible, I suppose I'll need to cancel my orders.

Financial

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Comments

  • joni on 25/05/2016 - 11:42
    +3

    For Trenery offer you need to spend $140 or more, in one or more transactions so u will still get your cashback

  • bluedufflecoat on 25/05/2016 - 11:53

    ^^ happened to me too in the past, with Country Road. You'll be ok.

  • cpho on 25/05/2016 - 14:07

    Similar thing has happened with Woolies in the past.
    Placed an order, woolies said some was out of stock and will ship it at a later date, and it got split into two transactions, but Amex still paid it :)

    Else, give them a call to explain. I'm sure they'll pay up

  • The Champagne Mile on 25/05/2016 - 14:10

    Thanks everyone, will keep an eye out for the credit :)

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