A Warning to Stay Away from China Southern Airways

I saw a deal posed by a China Southern Rep yesterday, and was reminded of my nightmarish trip four years ago. No one should have to go through this, and so I'd like to post my experience here as well and urge y'all not to fall for the lower price they are offering, the nightmare isn't worth the couple hundred you may save.

We were made to stay the night (the stopover was supposed to be for four hours) - in Guangzhou. Any other airliner would put it's passengers up in a 4-star hotel. Not China Southern. After spending 4 hours at the airport being sent around (no one spoke english), we (a bunch of western people) were given big bright red stickers to wear and told to board a van. We weren't told where we were going, whether our fligt was delayed, or what the hell was going on - we were told to board a van. So we did.

We were driven 3 hours away from the Airport to a outlying suburb, to a run-down hotel. There, we were told that we had to share our rooms. And that we had to choose our roommates. WTF. I ended up paying for my own room as did most of the other passengers. The room was musty, covered in rat feces, had a TV that didn't work, and a mattress that I had to put a towel over to sleep on.

In the morning, we were given 'breakfast' - a plastic bag containing a no-brand soy milk and a pickled egg in a shrink-wrapped packaging. Then we were driven to the airport, and dumped unceremoniously at the entrance, left to ou own devices (again, no one could speak English). Finally we were rounded up, again plastered with red stickers, and told to stand in a group …in the middle of the lobby …for four hours.

Then we were taken past security to a spartan departure gate, where we were made to wait another four hours. No reading material, nothing to view, no even any views of the outside. Luckily there were toilets in the departure gate, because the shitty coffee they were giving us was going straight through me, and eating my insides. At this point, I hadn't eaten in almost 15 hours.

Turns out we were making an unscheduled stop in Beijing! Hurray. An hour and a half later, we were in a Beijing departure gate, that looked eerily familiar.

The staff was rude, and unhelpful. They wouldn't allow me to use my iPhone for the entire duration of the flight, because of 'aviation laws' (I did anyway). We were treated like cattle, or perhaps foreign spies from the cold war era. Our papers were checked far more than was necessary, every time we would enter a new area we were made to fill out new forms. We were barely fed. We were never told what was happening, what time our flight was at, which gate it was departing at, we were simply clustered together and escorted places. It was like being in prison.

Looking around the Internet for other people's experiences with the airline comes up with similar experiences and recommendation.

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Comments

  • +4

    Wow, sound horrible.

    They wouldn't allow me to use my iPhone for the entire duration of the flight, because of 'aviation laws'

    This I agree with them. Just because other airlines allow it, doesn't mean you can use it on any flight you want.

    What the the time difference from you scheduled arrival to your destination to when you arrived?

    • The aviation laws in China stipulate that passengers can't use phones on commercial flights. Airplane mode doesn't matter…
      So if you're ever wanting to BYO entertainment, bring a tablet or laptop.

  • The one and only time i flew china southern was when i transited through taiwan. The flight was meh over all. Change of plane from taiwan to my final destination was delayed abit (2 hours turned into 4 hours as we waited for the plane to arrive) but just used up the time to rack up my duty free quota and the people with me buying booze.

    In saying this i have heard of colleagues with horror stories flying china southern but nothing like the ones in youtube where they had children defecating in the aisle. Or loud mouth passengers who acted like they own the plane.

  • +1

    You'll hear horror stories about all airlines - you're forgetting the thousands of people who fly them every day without any incident.

    • +4

      Exactly.

      The only real problem you will have is when something goes wrong, which happens with all airlines.

      Its how they handle things when they do go wrong which is the important point.

      If you fly cheap then your expecattions should be lower.

      I flew with Jetstar to Bali (at time of Volcano) and got caught with poor communication and service, and wasnt happy. They could have handled it better, and the full service airlines as a whole did so.

      I still fly with Jetstar, as I know what I am paying for and while I wasnt impressed with they way it was handled, it still matches my expectations / price trade off.

      In this case I doubt if any of us would expect the service to be that bad, so its good to know.

      • +4

        "If you fly cheap then your expecattions should be lower."

        If only every passenger is like this. Sadly there's this increasing sense of self entitlement. Wherein they expect 5 star first class roll out the red carpet treatment from a budget airline.

        • While you should have a lower expectation, they should still meet SOME expectation.

          For example, I have a dispute with Scoot who were clearly in the wrong. I was simply asking for a refund of money I paid for a service which was not provided.

          I provided them with the information they requested 1 month of silence. Suddenly I get an email agreeing to a refund (no apology provided). That was 3 months ago. I received an email 3 weeks ago that the refund was issued and may take 15 days to hit my CC. I'm yet to see it. So all up it's taken an unacceptable 5 months for a refund of $SG166.

          I think 1-2 months would be reasonable considering they're a LCC. My situation is fairly cut and dry. They didn't even try to argue otherwise.

    • +1

      I'd challenge anyone to find such constantly negative reviews. It isn't only the incidents, it is also their general poor offerings as well.

  • -4

    Most of the members on here probably use that airline to fly home, you'll get no sympathy here.

  • +1

    Luxury!!

    My family's horror flight was with-of all airlines-Emirites!

    Flying Christchurch to Sydney should have been an easy 3.5 hour flight. Not with Emirites it wasn't. It turned into an all nighter.

    We boarded on time in Christchurch at 5pm which would have got us to Sydney at about 630pm local time. On approach to Sydney there was a thunderstorm and the pilot was reluctant to land. We then went into a holding pattern off the coast for over an hour waiting for the weather to change, before being told the plane was going to fly to Melbourne. So off we went to MEL and landed there at about 8pm.

    We sat on the tarmac for ages presumably waiting for the Sydney backlog to clear. But they did give us chocolate bars to soothe the masses. At about 10pm we finally took off bound for Sydney. After an hour we were on final approach to Sydney. It was now nearly 11pm.

    Just as we were about to land we suddenly banked up and accelerated. The pilot got on again and told us the Sydney airport 11pm curfew had just kicked in!! How Emirites (or MEL air traffic control) did not realise about the curfew escapes me. Guess where we went next? Yep….back to MEL!! Geez.

    So we landed in MEL at midnight, had to clear customs, and were herded onto buses to take us to CBD to a motel for the night. It's now 130am and with 2 young children we were over it. As there were 100 ppl checking into the motel, and the motel wanted to take everyone's credit card details and with only 1 staff member on duty, this took another 2 hours.

    Finally got to bed at 4am. We were told to be back on the bus at 9am for an 11am departure back to Sydney. We had arranged and paid for a motel in Sydney for the previous night, and booked a hire car for the trip back home to Canberra. We had no reason to fly to Sydney anymore and requested we be flown to CBR. Emirites insisted we were flying to Sydney as that was our original destination! After half an hour of pleading and supervisor intervention they finally agreed to fly us home to CBR.

    And you try and tell the young people of today that, and they won't believe you! (apologies Monty Python)

    • +9

      That actually sounds like Emirates handled things pretty well besides for that oversight of the 11pm curfew.

    • +11

      How dare they put safety ahead of your schedule!

      • Sure, because flying from Melbourne to Sydney and back to Melbourne because they couldn't work out that it takes longer than an hour to fly there and the 11pm noise curfew would be in place is about 'safety'.

    • +6

      This doesn't sound nearly as grim as the OP post. It sounds annoying, but certainly doesn't involve rat faeces or pickled eggs both which gave me sympathetic gag reflex.

  • +15

    I once went on a flight and the ground crew wouldn't carry me across the tarmac on their shoulders. Disgraceful.

    • Let me guess no Dom Pérignon champagne and caviar when you got to your economy seat right?

      What is wrong with these airlines people. We are not savages.

  • +3

    With Southern China if things go well it is OK.
    If something (anything) goes wrong you are in a lot of troubles and you have to be prepared to fight for your rights.
    Yes they are cheaper, but that is no good excuse to leave you stranded in a chinese airport with no info and nobody wanting to talk to you. Even if they speak english they will tell you they don't.
    Had a horror story in Guangzhou too with connecting flight cancelled. Only sorted by being forceful and very aggressive with a Southern China airport staff that had a sticker "I speak english" on her uniform. She just pretended she did not speak english and tried to send me somewhere else to get rid of me. Nobody of the airport airline staff wants to help. And with all the other chinese travellers yelling and pushing to get in front of you at the information desk. You just have to yell louder than everyone else.
    Not worth the hassle to save a few hundred $ imo.

  • +2

    Its too confined a space for a lesson in culture. I feel for you.

  • +1

    I've always flown China Southern to certain places and always had a positive experience. I've flown with them maybe 10 times to both Guangzhou and London and never experienced anything like you had to.

  • I used them in a recent trip, like you I chose them because they were the most competitively priced. In my case the flight got cancelled due to bad weather and this was the case for the entire day so I was told the next available flight was at 10pm, but they put me on standby - this is when my anxiety kicked in because I had to be in Guangzhou the following morning for a flight out to HK. I also found the 'so-called' absence of English of staff to be frustrating to say the least, especially when customers who spoke the native language would just push in front of me, I honestly felt like I was invisible, and the staff would simply serve them as to support this type of behaviour.

    On the bright side I was able to board the flight and make my way back to the overly humidified Guangzhou airport by 3am the following morning. Even when we landed in Guangzhou we waited a further 30-45 mins for the bus to arrive to take us to the arrivals gate :/

  • -1

    i once flew gmg airlines from nepal to kl via dhaka bangladesh. we landed in dhaka at 2pm and told the next plain was meant to leave 4 hours later at 6pm, i along with 100 5 foot Nepalese men waited 8 hours and still nothing by 10pm… eventually after 2 hours at midnight we were told the plane would depart the next day at 6pm. i asked if could go into dhaka and get a hotel, which i was denied cause no visa, and told i may not come back and stay illegally (yeh i love this place really i wanna stay).

    so had to sleep on dirty floor where the lights were on all night. in the end the plane flew the next day at 10pm. so a 32 hours wait, with no bed….

    i think your story isnt so bad… its part of travelling with dirt cheap airlines

    • I used to fly in/out of India (20 or so years ago) and experienced the same situations… I'm not a stranger to rough travelling it, but China Southern takes the cake in terms of sheer absurdity, miscommunication and general chaos underlined with hostility and racism.

      Bureaucracy is insane in many Asian countries generally.

      • yeh I could imagine.
        I love a cheap flight, but wont use them after hearing nightmare stories.
        I was concerned that the flight I had booked, need a domestic flight from canton to shanghai, and they wouldn't let you do this without a visa….

  • +1

    That sounds like a horrendous experience. No one should have to go through that. Four years is a long time ago though, a lot can change in four years time.

    Remember when Air Asia used to fly into DMK and you needed to enter Malaysia to transfer between airports? Pepperidge Farm Remembers
    Remember when Malaysia Airlines was a trusted airline that was a great preference for SEA flights? Pepperidge Farm Remembers
    Remember when Tiger was not owned by Virgin? Pepperidge Farm Remembers

    CZ used to be a primarily Chinese/Main part asia airline that expanded out fairly recently (they only set up their Perth office 2 years ago). I'd imagine training your ground/flight team to handle English clients with a whole new level of expectation is going to take some trial and error (unfortunately your experience would come under error).

    Now would be a good time to give them another go as they have switched over to the new 787s out of Perth and over towards Europe. Service is a lot better too with their staff having better English training (still not fluent with no accent but I main English everywhere I go as I'm not comfortable switching to Chinese)

    With the fact that Chinese passengers are very loud, pushy and like to be rude…well that's a subset of Chinese culture (Basically rich rural folks with money but no education / social awareness. Even city folk look down on rural people but that's a whole different story.)

    Hahaha it really sounds like I'm trying to sell China Southern huh. Just trying to say they are cheap and they are getting better so still money to be saved. My wife's flying out with them Thursday and I'm flying with them next month so I can report back on the new 787s and their service if anyone is interested.

    TL:DR 4 years is a long time, they have new planes (787s) and their english is getting better.

    Me 2 cents

    PS: If people are wondering wtf is Pepperidge Farm, it's a Family Guy reference.

    • Yes, would definitely be interested in an update on their services - you're right, they may have improved.

      Will you/your wife be flying through Guang Zhou?

      • China Southern hub city is Guang Zhou so they must fly through it. She enjoyed the flight, 787s were pretty sweet. Enjoyed the food. I gave her a 3hr stopover in Guangzhou and both planes were on time. 46kgs luggage, she didn't use it all though. Said the plane was only half full for her flight but that's not really a selling point.

        Just a "the more you know" for anyone interested. All airlines (few exceptions for select routes) have a hub city that they must fly through. The following are some popular airlines and their hub cities for international flights:

        Emirates - Dubai
        Etihad - Abu Dhabi
        Qatar - Doha
        Singapore - lol well
        Malaysian - Kuala Lumpur
        Cathay - Hong Kong
        China Southern - Guang Zhou
        Finnair - Helsinki

        Air Asia - Kuala Lumpur (Cept to Bali)
        Jetstar - Singapore (Cept to Bali)
        Tiger - This is a weird one, they base themselves over East in 3 separate cities but mainly Melbourne and Sydney. That's why exPerth you can fly to direct to Bali, Sydney and Melbourne only but you can fly to heaps more from for example Sydney.

        Happy travels!

  • Off topic, but in the same Geographical zone - anyone had extremely bad/good experiences with Cathay Pacific? I am trying to use up Qantas miles (gained from credit card offers hehe!), but for some weird reason the only business class options that they ever give me, are on Cathay flights!

    • CX economy so-so, but CX Business is definitely competitive with QF. That's because QF is stingy with award availability, but CX is quite generous with that.

  • flew them internally a couple of years ago (from Beijing to Shanghai), and this was the only flight where I've seen people line up for food behind the stewardess when she was pushing the food cart down the aisle. She was telling people to sit down, but eventually she gave up and was handing food to people and they were going back to their seat. When they had finished, they were carrying their trays to the area the stewardess prepare food

    Felt so sorry for them, but i was laughing my head off

  • Fly to third world country, get third world treatment

  • You lost me at 4 years ago. Things have changed since and they are no longer the rubbish airline they were. Probably not as impressive as Garuda in my experience who's turnaround has been most impressive in my humble opinion.

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