According to One Company, You're a Second Class Citizen if You Buy Their Product Via a Discount Voucher Site

LVertigo6 on 10/05/2016 - 18:19
Last edited 22/05/2016 - 19:08

Hi everyone,

Just thought I'd post about my experience with a particular company that has stuffed me around twice (I've had to reorganise two weekends around them because they cancel their one day sessions). The first time this happened (1 April) they sent me a scant email offering no explanation and there was no consultation what-so-ever when they automatically booked me into another session - a session that was in the middle of the week and not appropriate. I rang them at that point and I got a very sincere apology from one of their sales reps for the short notice and lack of explanation. She then rebooked me into another session, this coming Sunday. After receiving another email tonight telling me that they've cancelled due to "unforeseen circumstances" I posted a bad review on their FB page I got a very aggressive response from someone on their social media team - to the effect that I don't have a right to complain because I bought the experience as a voucher off Cudo.

Have a look here if you want a laugh. All I can say is, wow.

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closed Comments

  • altomic on 10/05/2016 - 18:45
    +3

    I think we are all thinking "wow".

  • PVA on 10/05/2016 - 18:54
    +2

    i think the company replied to your facebook fine. I dont see anything angry about it at all.

    • gevidian on 10/05/2016 - 19:24
      +5

      Agree that there was nothing aggressive about their response. It was proper and to the point. OP lost the plot it seems.

    • GarrusVakarian on 10/05/2016 - 19:31
      +2

      seconded. Looks like the representative replied by quoting the terms and conditions of the voucher sale.

    • Almost Banned on 10/05/2016 - 20:25
      +2

      I think the '$69 voucher' line was uncalled for and reflected poorly on the business.
      However, had that line been left out I would agree that it was otherwise a professional response.

  • chill on 10/05/2016 - 19:26

    I am not really an artistic or famous TV person but your fb profile pic immediately reminded me of the same colour combination of this guy’s phone cover & bow tie (matching with your second tie), white shirt and black frame specs.

    Famous Person Colour Match
    Image Source

    He didn’t pay a penny to be a famous person all around the world. In fact he even admitted he had no money at all.

    I wish you all success in your future endeavours.

  • GarrusVakarian on 10/05/2016 - 19:30
    +1

    edit: relocated comment

  • Olokun on 11/05/2016 - 09:33

    I see no problem with their response and explanation.

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