Recently I got my Fitbit Charge HR of 6 months replaced directly by Fitbit due to battery issues (a full charge was only lasting me at most half a day!). I dropped them an email, they replied me within a day to confirm my details, then after that, they sent a replacement within the next two days. I was quite impressed with their service!
Just wondering if anyone had to replace anything under warranty. Did it go well for you or did it go terribly wrong? What's your story?
Did you contact WD directly or did you go through the store where you purchased it from?
WD directly, would've been much easier to go through the store no doubt. Consider my lesson learned.
To be honest, it can really go either way. The store could've delayed it further.
@ronnknee: Depends on the store - if it's channel IT (PCCG, MSY, Scorptec), the stock will be from Synnex most likely which means relatively quick warranty turn around for WD products.
I returned a WD black (with a month left on its 5 year warranty). I didnt have a receipt but WD was fine with that.
Funnily enough Fedex and WD were wayyy too keen to come pick it up. Both fedex and WD kept calling me (when i was busy). Finally got around to calling them back, set up a collection for the next day, Fedex guy was real nice and helpful. Best RMA I've ever had tbh.
Also had to return a sandisk microsd card once (via sandisk, i ordered off a random website so didnt think i'd have much luck going through them). I had to pay for shipping to melbourne, but they sent me a new one pretty quick from the US via UPS.
Good experience.
Also had to rma a corsair TX power supply once (via corsair). Again about a month left on a 5yr warranty and i didnt have the receipt. They made me pay international shipping to Taiwan. Cost me like $50. So that was fun. But they did send me a new, much nicer RM series psu back in return.
That was all through the manufacturers. Time for some retailers. Had to rma a Gigabyte R9 280x graphics card through a local pc store in perth (never going there again). They sent it to gigabyte, 3 months later got a refurbished card back, Dead on arival. They said it would be another 3 months to get a replacement. I said no way, they said tough luck go complain. So I did, to consumer affairs. Took them about a month but they got me a full refund. I should note, I did have the receipt in this case. But full refund was real nice. It did take wayy too long though.
And now two beloved companies. Beats by Dre and Harvey Norman.
Earphones broke (with about a week left of the 2 year warranty). They said theyll send it off. No reply for 2 weeks so i went back in. They said that the company no longer makes them (this was a pair of monster-made ones, and this was just after beats cut ties with them). So the guy said we'll give you a full refund.
Well done harvey norman. Sadly that store closed soon after and became a bunnings.
Apple macbook retina 15" when they first came out. Top of the line model. Replaced mainboard (literally everything) twice. Then replaced entire computer. Then over the next two years replaced screen, top and bottom housing, touchpad, mainboard again, ports on the right side, charger, probably some more things im forgetting. The only original part from the 2nd laptop is the ssd.
Sorry for hijacking your comment
IMO you sound like a pain to deal with :P
Why? Because he wants faulty items under warranty to be rectified? It's an offer made by the companies. He's not asking for anything more than what they already offer him.
You sound like you would just call it a day and take the loss.
I don't think he's being unreasonable at all to be honest.
I work in retail and was making a joke about being a difficult customer. I haven't really had anything break on me except hdds, which after 3/4 years I absorb and just write it off.
Maybe I'm just lucky.
Well you don't need luck when you have manufacturer and government implied warranties.
I've worked retail for 6 years and I don't think these kind of customers are a pain to deal with at all.
Even hard drives like Seagate come with 5 year warranties so you don't have to write them off.
Next time you feel like writing one off let me know I'll take it and pay you $5 for each one of them.
It's more if it dies, and I won't have a chance to wipe it, it's being destroyed, not replaced if I have to send it back.
Thats literally every product I've ever had to return. 6.
That being said I went many years of my life without taking back anything ever.
Only recently when actually realised I had a warranty (and after being jerked around by apple for so long) have I started actually utilizing my warranty instead of just buying a new one.
@cheesecactus: Honestly warranties are bets companies make you when you purchase an item. They tell you "I have a reliable product. Sure my product is $30 more expensive than 'el cheapo' but just so that you know I'm serious about my quality, I'll give you a promise to fix it for 5 years".
Warranty is paid for, it's listed as a product feature.
On another note forcing them to fix their mistakes results in two things; more honesty about their build quality (they'll stop providing extended warranty i.e. 3-5years and just stick with mandatory 2) and/or better build quality on warrantied products.
three things replaced/repaired.
1st was a Telstra wifi dongle i bought from Australia post took a week to be sent away and for it to return fixed.
2nd was a Sony ps4 which had the disc eject problem Sony send mt a postage label and paid for shipping box took a week before they sent me a brand new console with another controller i also got to keep old controller aswell.
3rd Dxracer chair i bought from Mwave had a broken arm rest out of the box.
they sent me one in 3 days
i also got to keep old controller aswell.
Win :)
Got a Asus laptop repaired - dealt with a local company who they outsourced their repairs to, and got it done in a few weeks. Pretty pleasant experience.
Most recent - bought a new set of 4 tyres from Beaurepaires. Unbeknownst to me the guy added the Road Hazard warranty (about $10 bucks per tyre), which I didn't ask for. However less than a week later got a puncture and they replaced the tyre for free. They were run flats and can't be repaired so was pretty happy with the outcome.
lol that tyre one is very lucky!! Nice one.
Microsoft. Had a keyboard that had a faulty tab key and the mouse scroll wheel rubber thingee was loose and catching when scrolling. Microsoft lady on the phone asked me to send it to her postage paid by Microsoft and she will send me a new one. I said I can't be without my keyboard, even for a few days, so lady on the phone said, she will send me the new one first, then I send her back the faulty one. Awesome!
Amazon, faulty 5TB drive, sent it back to US and got a postage credit, which was about $50. Can't imagine they made money off that transaction.
Amazon, faulty 5TB drive, sent it back to US and got a postage credit
Did you have to pay for the postage first and then you got rebated? What was the turnaround time like? I've got 4 WD Red NAS hard drives from Amazon which I hope that I never have to return.
Yes, I have to pay postage first, and send them a photo of my receipt. The refund took 10-15 working days. I think mine was within a month of receiving it. So they chose to replace, rather than repair. I think normally you would send it to a repair centre.
Asus tablet from CotD bricked itself after six months (BIOS bug). Asus were completely useless, didn't respond for 2+ months. CotD sent a prepaid returns label and it was refunded in 2 weeks (including ship time). So 👍 CotD, 👎 for Asus.
Got a used PS3 from EB Games, HDMI didn't work, returned without a fuss. Got a used PSP from EB Games, DOA, returned without a fuss. Lesson, don't expect quality in used consoles from EB they don't test them. Returns is good though.
Got a new PS3 from Kmart, made a sound like it was trying to take off and/or vacuum the room, after a bit of "we need to send it for testing" spiel convinced them to swap it.
Had an Electrolux washing machine, they said no-cost repairs under warranty in capital cities. "Capital cities" apparently excluded my inner-Canberra postcode. Paid for someone else to fix it (pre new consumer laws) and when it broke again (smoking!) ditched it for a Bosch. 👎 for Electrolux.
Bought a dell monitor in 2009 with 3 years extended warranty. In 2012 the monitor had some dead pixel.
Contacted Dell and they sent a replacement within 2 weeks and picked the old one up. Still using the same monitor until today :) Best $799 ever spent!
Was it an equivalent model or better?
equivalent model.
Most Dell U and P series screens have advanced courier replacement warranty these days.
Asko washing machine (~$1.5k) wasn't working well. Was making a really loud sound during the spin stage. The machine was literally banging the floor and it was unusable. They were actually really bad with warranty - took them a really long time to send someone out, but I think part of the problem was due to lack of aftercare support given that Asko aren't (or at least don't seem to be) big here. Hasn't given me a problem since then though.
LG 42" LCD TV bought for ~$1.3k in 2010.
HDMI stopped working after about 3.5 years (6 months out of warranty). LG said they'd charge me something like $150 to fix it.. I went to ACCC and requested for this to be repaired for free "considering the cost of the item". They obliged :)
LG 22" LCD TV that came with the 42" TV. Had some issue within warranty (forgot what it was now). Took it to their repair centre and they fixed it up, got me to come back in a week or so to pick up. That was fine too.
3 items in recent memory:
Asus Transformer Prime keyboard dock with extended battery - battery stopped charging/supplying charge to tablet after less than 2 years. Seemed to be a known/common issue with the charging circuitry/controller in the dock. Returned to Asus under statutory warranty claim as a major defect. They disagreed and wanted to charge me for the repair. Referred to OFT after a few months of getting nowhere. They said there was insufficient evidence to substantiate a breach of legislation administered by the OFT, however made representations on my behalf, and subsequently "under special consideration [I was] offered free repair for the tablet". So I got it back, repaired, after about 4 months, and it runs super slow…
Pebble Classic smartwatch - screen started getting intermittent distortion a few months after purchase. Contacted Pebble direct, fairly easy process of sending in further photographic evidence, and they posted a new replacement.
Mistral air circulator (fan) - 12 mth explicit warranty, stopped working in month 13, blades turn slowly in reverse/burnt smell from motor housing. Contacted retailer (oo.com.au) via their website for ACL major defect remedy, got response but nothing actually done. Made another contact via their facebook page, was initially promised a refund once I send in photographic proof that I've cut up the electrical cord, but once I did this they turned around and said it's out of warranty. I referred them to the ACL consumer guarantees, no response. Lodged complaint with OFT and suddenly I hear back from oo asking where they should send the refund. Full refund received.
Just curious, what did you have to do to get OFT involved? Online enquiry, email or phone? Was the process easy?
I'm in QLD, so used this online form: http://www.fairtrading.qld.gov.au/lodge-your-complaint (also available as a PDF via the same link). Has been pretty easy both times I've gone this route.
Bought a cheap Acer laptop a few years back. There was an issue with the audio jack out of the box, brand new. Initially they tried to tell me to go away and that it's not covered under warranty, but I sent them a firm but respectful reply calling their bluff.
Anyway they emailed me a reply-paid sticker to print and mail it. Got it back after a week or two.
Recently I have had issues with a watch I bought from Star Buy. It's meant to have a 5 year warranty but the band is coming apart. I emailed their support but they haven't replied. Maybe it went to their spam folder so I will have to follow up.
Update: Apparently the watch band isn't covered by warranty and a replacement is like 85% of the cost of the watch, even though it's only a leather band. Sigh. Any suggestions on what I could do next?
Personally, I'd 'nicely' send them back and email saying you're going to follow it up with the ACCC (as that just sounds like BS) and then make a general enquiry with the ACCC: https://www.accc.gov.au/contact-us/contact-the-accc/general-…
I do love that some twat neg'd my comment but provided no assistance. I assume there's someone that thinks you should pay the money to get it replaced…
Year later the laptop broke whilst overseas. Harvey Norman have/had a store in Northern Ireland but refused to pick up as there holding company was base in the Republic of Ireland. I managed to send the laptop off at my cost to NI. I got the full purchase price back for the lap top.
two days outside of warranty it died
Everyone's worst nightmare… Glad that it worked out for you in the end!
Had a Corsair keyboard( 1 year international warranty) for around 2.5 years and then had led failure on around 3 of the keys. Sent keyboard off the Hong Kong, they sent me a new one along with my old keyboard.
3 year old macbook was replaced after Apple were unable to repair it.
Multiple experiences.
- Sony: Multiple times with my Xperia Z2 phone, some faults were mine (but did not look like user damage), and they repaired it. Their repair centre in villawood is alright.
ASUS: Twice, once in 2011, and the second in 2016. First time was atrocious, the guy was not friendly at all and forgot to plug in my keyboard in my laptop.
Second time was much better, the staff that attended to the service desk was great. Took 1 business day to repair, so turnaround time was 2 days.
WD NAS drive
Awesome, but you need to push for "can I send to the local WD office instead of Thailand" before they'll issue you with a fedex prepaid pickup arrangement :)
WD NAS drive
Did you purchase this locally or from overseas (eg. Amazon)?
Locally. The seller didn't respond to my pleas of help.
"EB King" from ebay
WD NAS drive
Awesome, but you need to push for "can I send to the local WD office instead of Thailand" before they'll issue you with a fedex prepaid pickup arrangement :)
If only I'd known that was possible before I sent mine off a week ago… Mine's halfway to Vietnam atm.
It still got sent to malaysia, but I just got a free FedEx shipping label and the WD NAS replacement drive arrived before I even sent the damaged one out (so I could use the Replacement drive's packaging for the faulty one).
A really good warranty experience I have to say!
It still got sent to malaysia, but I just got a free FedEx shipping label and the WD NAS replacement drive arrived before I even sent the damaged one out (so I could use the Replacement drive's packaging for the faulty one).
Ah ok, they didn't offer to send me a replacement before they received mine. Sorting it out with WD was fine, it was FedEX that held things up for me.
Yeats ago i bought a junior burger at McDonalds. Had eaten half of it when I found a hair in it. Went to the counter and they replaced it immediately.
Went to the counter and they replaced it immediately.
The hair or the burger? ;)
The counter.
I was having a bad day but this made me laugh so hard!
Lollll
I purchased a Bosch fridge - arrived DOA (just didn't get cold). Bosch sent a tech around next day, declared it (profanity) and I had the old unit taken away and replaced with a new one the day after that.
Brivis heater developed a fault where it wouldn't shut off the fan - Brivis came out next day and replaced the circuit board on the unit.
Had an iPhone 5s arrive DOA with a dud camera, took it to the Apple store same day, had it replaced same day.
Had a dud Ubiquiti UniFi AP a few years ago, returned it to WISP, took 2 months to get a replacement back.
That is why you need to be careful where you purchase Ubiquiti gear from - there's only 2 authorised distributors for Ubiquiti in Australia and that's Streakwave & Leader. Ubiquiti warehouse import their stuff from the US however they don't have Australian warranty. Most companies get their stock from either Streakwave or Leader. Those that get it from Ubiquiti Warehouse risk no aussie warranty support. Means you've gotta ship it off to the states to get fixed.
Few weeks ago I bought a wooden clock from auspointsauction through eBay. After few days I found the clock did not function properly. I emailed to eBay for direct contact to the seller for a replacement or a refund.But they refused my request. Instead I was asked to make contact through them. This I did. Not much effort was done by eBay after ups and downs hassles . Buyer protection or guarantee refund does not mean anything . After pushed around by eBay asking me to put up a dispute with Paypal, I gave up. My advice to myself never buy anything now through eBay. There are many other reliable online stores outside.
Why would you go through ebay when you have payapl protection? Open paypal dispute and see how the seller will act.
You can almost immediately proceed to a claim too; usually money back within a few days - but they may request you send it back.
All else fails and you paid via CC or debit visa/MasterCard, you can do a chargeback.
You can open a dispute request for "item not as described" through eBay. The option is available for 60 days from the purchase date. You still got time. The seller will more than likely to help you out then. Otherwise eBay will refund you.
Asus laptop
I emailed them saying how my cd drive was no longer reading disks, they told me to bring it into their shop and bring purchase details for warranty. I took it in and they didn't even look at the warranty, they said it was a common problem, logged it, and it was ready in 3 weeks for pick up. this happened 10 days shy of the 2 year warranty.
LG G2
Surprisingly, had a great experience with jb Hi-fi with this warranty. I was installing custom ROM and broke something, so I told them I was trying to upgrade to lollipop and it crashed. Took it to their store and they sent the phone to phonebiz in Sydney to fix. I think they replaced the mainboard as that was what the repair detail form said. This happened 1.5 years after purchase. I am still using it to this day (:
As I print a lot of posters, the print head on the Epson printer model I use always becomes faulty from the heavy use (I presume) after about 1.25 years and always needs replacing. I originally bought an extended warranty and they always give me the option of extending it each time I return it to the store I bought it from, for a small fee. I'm on my 4th unit now and each time it's been replaced with no hassle. I've tried cleaning the print head using several methods and realigning it, etc, everything…… only a new unit solves the issue. Epson must know this, too.
Well as long as you are using genuine Epson ink you won't be the only one celebrating.
I'm on my 3rd breville 4 slice toaster.. Myer do a warranty on these without receipt.. I do how ever offer my Myer one card to track which they don't bother with.. Good to see some honest Customer Service still..
I bought a deLonghi steam station iron in about 2007 which started tripping the power about six months later. Sent it to the service agent and was sent a new iron (next model up for $300 more). It died a few months later - when I called they said even though my standard 12 month warranty period was over it would still be covered. I think they've replaced the original iron 5 or 6 times now. They don't seem to sell them in Australia any more - I think the last one they must have just imported stock to do replacements with.
I bought a pair of steelcap blundstone boots at BOC gas shop and one had no steelcap.
Shop flat out refused to replace.
Rang blundstone in tassie explained, new boots in mail
Tried to return old boots to factory everyone fired,factory moved to vietnam
PS4 died,had bought extra Replacement warranty at HN. Would not credit shop full amount as they could send me one cheaper. Replacement warranty not as described/sold.
Paid extra to get new for old replacement. They insisted they had to have all controllers, ear piece, original packaging box for refurb
Telstra. Phone on maybe last few months of 24-month contract. Sent in for repairs expecting nothing. Came back a week or two fully fixed. Phone today is still a working spare.
I MUST COMMENT LAST YEAR BOUGHT A NEW WASHING MACHINE(SIMPSON)TO LOADER AFTER THE FIRST WASH THE MACHINRE PLAYED UP CONTACTED GOOD GUYS GEELONG NEXT DAY A REPLACEMENT WAS DELIVERED AND INSTALLED . A WEEK OR SO LATER IT WAS MAKING LOUD NOISES CONTACTED THE MANUFACTURE A NEW ONE DELIVED FROM MELBOURNE WITHIN FOURTY EIGHT HOURS, I COULD NOT SPEAK HIGHLY ENOUGH OF THEM VERY PROFESSIONAL AT ALL TIMES.WOULD RECOMEND THE GOOD GUYS TO EVERYONE.
THAT"S A PRETTY IMPRESSIVE TURNAROUND. GOOD TO HEAR.
HAVE YOU CONSIDERED CLAIMING WARRANTY ON YOUR KEYBOARD?
WHY ARE WE YELLING
BECAUSE THE WASHING MACHINE IS TOO NOISY
CONTACTED THE MANUFACTURE A NEW ONE DELIVED FROM MELBOURNE
They manufactured a non-living washing machine in Melbourne?
Worst:
Samsung, my S4 wouldnt boot. Called them, they said i need to go to the nearest repair centre, which was 20km away. I also needed to bring it to them in business hours.
Best:
Apple, iphone switch broke off. Showed them the phone at the store, they replaced it then and there, no more questions.
Yes it was fine.
Thanks for your detailed response.
had a 2 year old series 8 65" samsung plasma tv that I bought from JB Hifi. Rang samsung service, they came out and tried to fix it but couldn't as it need a new screen. since plasmas are no longer made they replaced it free of charge with a series 7 65" 4k TV.
Had my laptop fixed, I think the brand was HP. But I went to Harvey Norman to have it fixed. It was alright.
And I had my WD external HD broke down and I went to the JB Hifi to fix it. From experience, the manager was pretty bitchy, however, she didn't handle my case and got someone else to help me, that guy was nice and it turned out it was beyond repair and I got a new one. They didn't have the same type anymore, so I was upgraded to a new bigger one.
Samsung MP3. It was really my fault, it fell into washing machine -.- I was just trying my luck. But the technician was nice, he still fixed it for me. Annoying part was just the repair centre was so far from my place. But the whole experience was pleasant.
The worst experience was DLink ADSL modem I bought in Capitol Square Techno City. It worked on and off so I went back thinking either it's broken or I didn't set it right. The guys tried it for a minute, worked and just pushed me out eventhough I said the issue is if you leave it longer. They didn't bother to wait at all. Weren't helpful. I ended up going home, borrowed my friend's modem and googled. Turned out it was setting issue. But yeah, the shopkeepers weren't helpful. And after that I never bought anything from the stores in Capitol Square.
I've had quite a few products replaced under warranty.
Here's what I remember off the top of my head:
2x iPod touch 5th gen for stuck home buttons, 4x iPhone 5 (1st had the Lightning port break, replacement came out of the box with a broken screen, 3rd had battery issues, 4th wouldn't hold a connection on wifi)
1x iPhone 5s + screen (screen developed dead pixels, after replacement the headphone jack broke)
5x Apple EarPods, broken right speaker on every pair
About the same number of lightning cables, with each tearing at the phone end
Toshiba laptop with dead screen
Refunds:
Breville 4 slice smart toaster, broke a month after purchase
Whirlpool washer that shredded clothes and rubber seals, then after multiple repairs shredded itself
Most of the time there's no fuss, whirlpool was a pain though.
I think you have bad luck.
Had an alienware laptop that was two years past warranty. Recently plugged in the HDMI cable for the very first time ever and it short circuited the motherboard. Called up, and they fixed the motherboard free of charge, shipping paid by dell. Bloody awesome!
Its a very well known failure issue on certain alienware models, they probably fixed it cause its a known fault.
Well I was happy they fixed it. I wasn't aware of any issues after googling it. I thought I would try Dell as a last resort, and they happily offered to fix it with difficulty on the first call.
Three Samsung products.
One a TV two years out of warranty. Full refund or replacement.
Note edge. Lost by service centre. Took over 6 months to sort out and only after getting VTAC involved.
SSD drive. Sent drive in got a new one.
Nikon d810
Only couple of weeks ago. Dropped it in 2 weeks later was fixed.
All mine are computer components.
Six month old Gigabyte NVidia GTX980 G1 Gaming video card, actually saw the smoke coming out of it, sent it away and after a month without it, Gigabyte replaced it with a brand new card.
Couple of Seasonic power supplies over the years, just stopped working. A 500W and a 550W have been replaced with new power supplies and very good service. Yesterday a Seasonic G-650W PSU died after 8 months and I am getting ready to go through the process all over again…
My nan bought an Acer notebook computer from Coles because it was $299 (this would've been 2009 sometime) and it seemed like the ideal uni computer. It was a great little machine until one day I walked out of the room with my Grados plugged in to grab some coffee, came back, and the thing had overheated and melted the plug on my headphones so badly that the metal jack had warped sideways. I was hysterical, the headphones were a gift under a month old. Thankfully my partner is an electrical engineer, he did a fix on the headphones with a new jack. Coles wouldn't hear of a return. Acer wouldn't send me a new one, but they did refurbish the old one. When I got it back, it was sent to me in a box that could've fit my entire gaming computer and screen. It was solid for another few months, then it wouldn't connect to the internet at all. Now it's an expensive paperweight.
Philips Sonicare Toothbrush (after 18 months): stopped working; emailed, they asked for receipt and defect description which I sent and they sent out a new one.
Samsung Fridge (after a year): developed a crack on the plastic on the inside of the fridge around one of the shelves. They sent out an tech. He said needed to be replaced. They offered a replacement or refund. Got a refund and bought a similar fridge(my thinking was get a new one and get a new warrenty).
Both easy to deal with
Dyson Vacuum Cleaner - had an issue with the head no longer sucking correctly. Explained the problem and sent new one in 3 days. Didn't even need to send photos. This was 4 years into a 5 year warranty.
Omniblend - Explained problem, they wanted all these pictures, I sent them by email. They told me I caused the problem due to water damage and would need to pay $40 for new part. I accepted and purchased new part and has been working ever since. I probably did do the water damage but would have thought the blender could have lasted longer than 12 months of a 5 year warranty considering I have had other blenders that didn't get water damage where I have done the same thing. (This is a $300 blender too, whereas the others were $50 odd dollar blenders.)
the head no longer sucking correctly
( ͡° ͜ʖ ͡°)
I had to get my Western Digital External HDD replaced under warranty. Overall it was an easy process.
They paid for Toll Express to send it back to Malaysia, and paid for Toll Express to send another out to me.
Overall the process took about 1.5 - 2 weeks.
Kenwood warranty is absolutely rubbish. Just hoping my mixer will be fine.
Baby jogger city mini pram bought from toys r us - went in, told them the fold had a problem where it would get caught and couldn't fold and only happens once every so often, they just swapped me a new one. I had 5 days left on warranty :)
Sunbeam platinum stickmaster bought using CBA points, rang sunbeam and told them black stuff was oozing out of handle, sent photos and receipt, told me to bring it into nearest repair shop to give the faulty one back and they sent me a totally new one a week later. I had about 2 weeks left on warranty :)
Medican humidifier bought from Amcal online, called Mediscan told them the machine made a very loud noise, they sent me the base unit (the machine) within a few days and just told me to chuck the old one out. I had about a couple of months left on warranty :)
My iPhone 5.
The top power button stopped working properly. I booked a session with the 'genius bar'/'tech team'. Before going, they advised me to backup my iPhone.
I went there, showed them the problem. They asked if my phone was backed up. I said yes. They instantly replaced my phone with a brand new one.
I went home, and restored my phone from the backup file. The phone just continued as a brand new phone, with all of my old information as if nothing changed. I even remember being halfway through a text with someone, and when it did the restore on the new phone, when I opened my messages app, it remembered that I was writing a text to that person and continued from there.
Overall very pleasant experience and very happy with their service.
While we are talking about warranty what are the Telstra stores like with replacements?
I bought a Telstra Buzz 4gx about 6 months ago to use as a work phone and the power button requires a few very hard presses to get it to work.
The ZTE website says to take telstra branded goods to a Telstra store, are they likely to replace it without fuss? Thanks!
bring it in to your local store. You should either get a replacement device in 2 days or ir repaired in 5-10 working days.
Thanks. I dropped it off a few days ago and they already have a new one waiting for me to pick up. Pretty good service I must say.
Thermaltake PSU fan got a little loud after a few months. I paid postage to send just the unit to Thermaltake AU, got back a full sealed retail box so doubled my modular cables (and stickers!). They also threw in an LED case fan to (almost) compensate my postage cost. I was pleased.
Leader laptop charger got temperamental after several years, I think it was outside of warranty. Sent it in, they replaced it. I was pleased.
Patriot RAM from MSY was causing several blue screens a month, MemTest86 showed very infrequent errors on one module (4GB x 2 kit). MSY didn't seem interested in resolving the issue. I told them Patriot USA had offered replacement (true) and sent the kit to MSY. They replaced it but insisted I include the packaging and refused to send me new packaging, kept mentioning their distributor like they were the reason things couldn't be easier. I don't know what was up with the packaging but whatever, I got good RAM in the end. MSY service is about as bad as everyone says.
Galaxy S7 display isn't uniform in colour or brightness but it's only noticeable in some situations. Virgin techs didn't find a fault, Samsung AU has it currently and so far it seems to be passing their tests too. It's definitely not good enough so hopefully Virgin will be a bro and replace it. Wish me luck.
Nespresso, the machine decided not to turn on.
Called Nespresso, they send me temporary machine while they repair mine, come with big box to send the faulty back. It come next day through courier for the temporary machine, cost nothing for the delivery/pickup
LG G4, screen decided to die, back to Telstra shop where I got the phone, they gave me temp mobile (HTC one) while it goes to repair, after a week or so, they give me new phone instead :)
Bose QC25 Headphones, one ear stopped working about 9 months in, took the headphones back to a Bose store and they replaced them on the spot (even though I purchased from JB Hifi).
Same experience here. Next time i should keep the case at home, as they gave the headset BNIB. Kinda worrying though, its a recurring problem that they have. Hopefully this set will last/break within 12 months so that ill have a working pair either way.
Dealt with both Fitbit and Fujiflim Australia - both have equally good service and respond for their warranties!
My friend has already replaced her FitBit three times due to issues with the band. FitBit is definitely awesome when it comes to their warranty.
Personally, I bought the Xperia Z2 on Kogan only to have problems with the screen. LCD lines occasionally pop up then fade out into pitch black. It would make the entire screen dead for a few minutes before returning to normal. I explained to them in detail of my issue and eventually got a new phone.
I've also gotten a faulty New Nintendo 3DS from Target, I returned it through the 7 day return policy and bought a new 3DS. I got some money back since the price dropped in between the time I bought it and returned it. Not warranty related, but it was a shame that I lost my 3DS data since the fault wouldn't let me reach the 'Transfer Data' option.
My Pebble classic screen started playing up - all I needed to do was send a video of the issue and photo of the serial number, and they sent out a replacement straight away - painless.
Fitbit wouldn't exchange my Charge.
They kept fobbing me off to their support page.
So I went back to office works and got a full refund. I had a receipt and was 2 weeks away from 1 year.
Thank you office works and screw you Fitbit.
I've done plenty of HP/HPE warranty claims and it's been perfect almost everytime.
Usually have to email or call HP and I can have a tech with the parts within 4 hours. Worst case scenario it's next business day. HP will arrange a courier to pickup and replace anything DOA or they'll provide an authorisation form for the supplier to do it.
A lot of people complain about HP warranty, but the key is to know what to say and be confident about it.
Getting a WD Tb Red HDD replaced atm (62 days left of a 3yr Warranty), has to be sent to Vietnam. WD have been plenty cooperative but has been a nightmare trying to organise pickup with FedEx; local delivery company that contracts with them hates dealing with their initiated returns.
Otherwise I've never really had warranty issues except for with companies like Gearbest and GeekBuying; thank god for PayPal protection.