Warranty Denied for Turbo Brush

Aimanu on 04/05/2016 - 17:17
Last edited 04/05/2016 - 19:06 by 1 other user

Hi,

I bought a 32mm Turbo brush on June 6, 2015 from Godfreys. It gradually started making noise, and now as the noise level has increased greatly, we took it to one of their stores in Melbourne. But to our surprise, we were told that such items are not covered under warranty for not more than 3 or 4 months.

I am not a lawyer, neither is this an expensive item. ($50) However, as a consumer, I expect that an electrical item would work properly for the initial first year; and if it does not, it should come under warranty and either be fixed or replaced. This item is still within the 1 year window period, deserves to be fixed or replaced.

I feel helpless although I think it may not be right for an Australian business house to say an electrical item is covered by warranty only for the initial 3-4 months. And they (perhaps!) can not do this under Australian consumer guarantees too. It's not about the money here, but if something is not right, then they should be made aware of that - if needed, through a lesson. But then, I am not sure what are my options here either.

Would you please share your wisdom.

Many thanks.

Related Stores

Godfreys

• 

  sneakydean on 04/05/2016 - 17:49

  +2

  contact the accc or https://www.accc.gov.au/contact-us/other-helpful-agencies/co… whichever fair trade agency relates to your state

  • 

    Aimanu on 04/05/2016 - 17:59

    Considering that now. Thanks for your pointer.

• 

  elusive on 04/05/2016 - 18:05

  There's technically no defined period for warranty; it just needs to be proportional to price paid and consumer expesctations.

  If there's a listed period on the box then it'd be clearer…

• 

  whooah1979 on 04/05/2016 - 18:31

  I bought a 32mm Turbo brush

  turbo brushes are prone to come loose over time just where the brush ends connects to the housing. how often did you use the brush?

  • 

    Aimanu on 04/05/2016 - 18:38

    About 2 times a week.

• 

  oscargamer on 04/05/2016 - 18:34

  +2

  under 12 months…..they would be pushing the brown stuff up hill to say it's not a warranty claim

• 

  [Deactivated] on 04/05/2016 - 18:45

  How much was it?

  • 

    Aimanu on 04/05/2016 - 18:46

    $50

    • 

      [Deactivated] on 04/05/2016 - 18:54

      For a bloody turbo brush! In my opinion $50 for just one brush head should have at least 1 year warranty, especially for domestic use.

      • 

        Aimanu on 04/05/2016 - 19:20

        That's exactly what I feel too.